Cleckheaton Group Practice
Poor! (54 reviews)
Poor! (54 reviews)
Patient feedback reveals a mixed experience with significant operational challenges alongside pockets of positive care delivery. Appointment access remains a persistent concern, with patients reporting difficulties securing same-day slots, extended waiting periods for initial bookings, and long delays between follow-up appointments. Phone system issues compound these problems, with callers experiencing dropped connections and extended hold times. Reception experience is inconsistent, with some patients praising courteous staff while others describe rudeness and dismissiveness. Communication gaps appear throughout the patient journey, from unclear waiting time updates to delayed prescription processing and insufficient responsiveness to patient inquiries.
Where the practice receives consistent praise is in clinical care quality and professional expertise. Patients highlight compassionate doctors, attentive listening during consultations, and seamless coordination between medical team members. The welcoming atmosphere and expert medical knowledge are noted as strengths. Some patients appreciate recent service improvements, including after-hours appointment slots, callback systems that reduce waiting periods, and multiple booking channels through digital platforms.
The practice appears to be experiencing a gap between clinical delivery and administrative function. While medical professionals demonstrate strong capability and genuine care, the booking systems, phone infrastructure, and reception processes struggle to meet patient expectations. This disconnect suggests that operational improvements in appointment availability, communication clarity, and reception courtesy would significantly enhance overall patient satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience with significant operational challenges alongside pockets of positive care delivery. Appointment access remains a persistent concern, with patients reporting difficulties securing same-day slots, extended waiting periods for initial bookings, and long delays between follow-up appointments. Phone system issues compound these problems, with callers experiencing dropped connections and extended hold times. Reception experience is inconsistent, with some patients praising courteous staff while others describe rudeness and dismissiveness. Communication gaps appear throughout the patient journey, from unclear waiting time updates to delayed prescription processing and insufficient responsiveness to patient inquiries.
Where the practice receives consistent praise is in clinical care quality and professional expertise. Patients highlight compassionate doctors, attentive listening during consultations, and seamless coordination between medical team members. The welcoming atmosphere and expert medical knowledge are noted as strengths. Some patients appreciate recent service improvements, including after-hours appointment slots, callback systems that reduce waiting periods, and multiple booking channels through digital platforms.
The practice appears to be experiencing a gap between clinical delivery and administrative function. While medical professionals demonstrate strong capability and genuine care, the booking systems, phone infrastructure, and reception processes struggle to meet patient expectations. This disconnect suggests that operational improvements in appointment availability, communication clarity, and reception courtesy would significantly enhance overall patient satisfaction.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Dvs D.
5 years ago
Excellent!
Clair's calm care saved my day
As a newcomer to this medical practice, I'm not typically one to write reviews, but I feel compelled to share my positive experience. While many are quick to voice complaints, I believe in recognizing exceptional service. The trainee nurse, Clair, stood out with her remarkable professionalism and warmth. When my health suddenly took a challenging turn, she remained composed and attentive, providing me with unhurried, compassionate care. Her approach was exemplary, and she truly demonstrated the qualities of an outstanding healthcare professional. Clair is undoubtedly a valuable team member who merits the highest praise. Her performance was exceptional, and I'm genuinely grateful for her support during my visit.
Deanna- L.
5 years ago
Bad!
Worst pizza I've ever tasted
Utterly repulsive
Julie M.
6 years ago
Excellent!
Evening appointments saved my day
I recently rang to schedule a consultation and learned they've introduced after-hours appointment slots. This is such a fantastic solution for people like me with demanding work schedules. Major kudos to them for being so considerate! :-)
James G.
6 years ago
Bad!
Frustrating bandage removal nightmare
The phone signal is terrible, with calls dropping abruptly as if the other person has disconnected. I attempted to schedule an appointment for a nurse to remove a post-surgical bandage, only to be informed of a two-week waiting period. I even suggested I could remove the bandage myself, as it seemed straightforward. Instead, I was directed to the hospital's accident and emergency department, which feels unnecessarily complicated. So now I'm heading to A&E, where I fully expect staff to question why I'm there rather than seeing my local GP.
Matthew D.
6 years ago
Bad!
Sick and stuck with no appointment
Complete mockery being off sick with throat inflammation, called early Tuesday and found zero appointments throughout the entire week
Fay F.
6 years ago
Bad!
Worst pharmacy staff ever
The staff at this pharmacy are completely incompetent!!!
Andy F.
7 years ago
Bad!
Frustrating wait with no communication
If you're significantly behind schedule and your patients have been patiently waiting, it would be courteous to communicate the delay to those who have already arrived and checked in.
David J.
7 years ago
Excellent!
Friendly doctors who really care
I joined this medical practice approximately 12 months back, and I've consistently experienced exceptional care. The entire staff has been courteous and friendly, and my primary care physician is truly outstanding.
Natasha B.
7 years ago
Excellent!
My lifelong doctors still treating me right
I've been seeing these healthcare professionals my entire life, spanning over three decades. Both the physicians and front desk team are exceptional. Throughout my experience, I've encountered zero problems, and even after the recent organizational changes, the quality of care remains consistently high. Every staff member has been courteous and genuinely compassionate. I'm genuinely puzzled by the critical feedback, as my personal experience has been nothing short of outstanding.
Philis A.
7 years ago
Bad!
Nightmare visit with terrible medical care
Stay far away from this place. Consider yourself warned. These are absolutely the most incompetent medical professionals you could ever encounter.
Here S.
8 years ago
Excellent!
Kind staff made my medical visit smooth
The entire team, including physicians, nurses, and support staff, consistently provides exceptional care and support. I've always felt well-attended to and truly appreciate their dedication and kindness.
Angela A.
8 years ago
Bad!
Long wait for a quick visit
Scheduling a visit with my primary care physician was a frustrating ordeal. It took 14 days just to secure an initial appointment, and then when I finally arrived, the doctor was 40 minutes behind schedule, which put me at risk of being late for work. To make matters worse, my next follow-up is another three weeks away.
David B.
8 years ago
Excellent!
Smooth team care at clinic
A remarkably well-coordinated medical team that demonstrates exceptional professional collaboration and seamless patient care.
Just J.
9 years ago
Bad!
Quick visit turned frustrating and unhelpful
Absolutely dreadful encounter! I visited the clinic seeking a renewed prescription for pain medication and hoping to discuss my ongoing discomfort, but was abruptly dismissed because they claim they only allocate 8 minutes per consultation. They were completely dismissive of my health concerns and unwilling to properly address my situation. Additional inappropriate remarks from the staff have pushed me to seriously consider filing a formal complaint with both the general practitioners and the National Health Service.