Clee Medical Centre

Couldn't get through on the phone

The surgery proved to be of limited usefulness, much like a completely impractical item would be.

Friendly reception and prompt appointment booking

The receptionist was friendly and helpful, and I was seen quickly. I have a follow-up appointment scheduled to return, and I don't anticipate any issues with this arrangement.

Couldn't ask for better care here

Excellent medical professionals... you couldn't ask for better.

Staff member wouldn't listen to my concerns

Attended an appointment and found the clinician's manner to be dismissive and unhelpful. They appeared more focused on their own explanations than on listening to my concerns. I felt the diagnosis provided may not have been accurate, and when I raised this, they remained insistent rather than reconsidering. I have heard other patients express similar frustrations about feeling unheard during their appointments. Overall, the experience left me feeling unsupported and questioning whether this person is suited to a role in healthcare.

Happy with the move to this practice

To be completely frank, I'm genuinely pleased with my decision to switch to this practice.

Quick phone booking and minimal wait time

An appointment over the phone was arranged without delay. I was called for my assessment visit and was seen approximately ten minutes past my scheduled slot, which was not an issue. The healthcare professional who attended to me demonstrated competence and a pleasant manner. Overall positive experience.

Phone consultation left me feeling unheard and trapped

I've had really difficult experiences here with mental health support. During a phone consultation, I was advised that I should start antidepressants before accessing therapy. I explained that I preferred not to take medication and would rather speak with someone about what I'm going through. The clinician stated they couldn't make any referrals as that wasn't part of their role, and insisted I would need to be on medication for four weeks before anything else could be arranged. This didn't align with my understanding of how healthcare referrals typically work. I'm feeling quite lost now, as I'm taking medication that doesn't feel right for me and still haven't been able to access the talking therapy I was looking for.

Wouldn't change doctors for anywhere else

One of the finest medical practices in the region, I relocated away but have decided to remain with this surgery!

Kind staff made the difference here

A hectic practice with considerate team members that really makes a positive difference. Definitely deserving of a 5-star rating.

Friendly staff made the move straightforward

I've recently relocated to the area and found the team to be exceptionally welcoming and supportive, which has been a marked improvement compared to medical services I've experienced elsewhere. I appreciate how straightforward they've made the transition.

Reception dismissive when requesting to speak with doctor

I contacted the practice to discuss my medication with a clinician. The receptionist who answered the call was dismissive and attempted to provide medical guidance. I explained that I preferred to speak directly with the doctor about my prescription concerns, as I felt this was more appropriate given the complexity of my situation. The receptionist appeared to take offense to this request and suggested that I was being disrespectful. I was informed that a doctor would contact me, but instead I received a message directing me to visit my pharmacy to address my medication query. I felt that my concerns were not taken seriously and that the practice did not provide adequate support or understanding for patients dealing with mental health-related issues. I was disappointed by the approach taken by both reception and clinical staff, and felt that the consultation process did not meet the standards I would have expected. 👎

Friendly staff who genuinely try to help

The staff were pleasant and approachable, doing their best to assist with any concerns.

Poor mental health support and dismissive approach

I have no intention of returning. The practice demonstrated significant shortcomings in addressing mental health support.

Welcoming practice that listens to patients

I have consistently found this practice to be welcoming and accommodating, and have not experienced any problems during my visits.

Long waits despite quiet reception area

The waiting area appeared quiet despite all available appointment slots being fully booked. There have been instances where repeat prescriptions have been delayed in reaching the pharmacy by approximately a week, resulting in the pharmacy needing to submit multiple requests.