Clift Surgery

Amelia's Helpful Follow-up Saved My Day

I have absolutely nothing negative to say about this medical practice. They consistently demonstrate a commitment to providing the best possible care, and their approach to pediatric patients is particularly impressive, with same-day appointments typically accessible for children. Today, I interacted with a receptionist named Amelia who was incredibly supportive in coordinating follow-up communication with my recent physician to ensure I received the precise information regarding my test results. She called me back twice this afternoon exactly as she committed to and successfully addressed all my queries. Given my past encounters, it's become increasingly rare to find staff members who genuinely go above and beyond like this, so I want to extend my sincere appreciation!

Dismissive Doctors Ignored My Real Symptoms

Another subpar healthcare institution. Medication dispensers instead of solution seekers. They'd much prefer dismissing concerns as psychological or claiming medical limitations, rather than showing genuine interest in understanding. It would make a significant difference if they actually demonstrated care by going beyond standard protocols and listening to patients who intimately understand their own bodies. Being a general practitioner shouldn't be viewed merely as a financial opportunity; there should be compassion and a real commitment to helping those who are desperately seeking answers. Many patients have no alternative support and are struggling with complex health issues that are devastating their quality of life. This approach is completely unacceptable.

Nightmare Booking an Appointment at This Surgery

Securing an appointment is an incredibly challenging and anxiety-inducing ordeal. The process involves an utterly futile waiting game that drags on for weeks, and if fortune smiles upon you, you might eventually be granted an appointment when it was glaringly obvious from the start that you needed medical attention. The ability to pre-book appointments, which was once standard practice before the pandemic, has mysteriously vanished. Instead, you're forced to repeatedly endure the nerve-wracking process of calling repeatedly. The entire system operates solely for the clinic's convenience, requiring you to be on standby all day for a potential call, and then expecting you to instantly materialize at the surgery within moments' notice, or else restart the entire exhausting process. The level of service is nothing short of abysmal.

Quick Care When I Needed It

Superb medical practice. I received an appointment on the same day I requested one, with subsequent consultations already scheduled. The physician was compassionate, highly competent, and took personal initiative to discuss my lab findings with me. My overall interaction with this healthcare facility has been truly outstanding. Much appreciation.

Excellent service from doctor.

Dr T Chechi was excellent. He listened and understood the situation. He is calm, knowledgeable, thorough and reassuring. Thank you

Struggling to Get Help During Cancer Treatment

While battling cancer, I find it utterly impossible to communicate with or receive assistance from a physician. The front desk staff demonstrate a complete lack of compassion and understanding for patients, adamantly blocking my attempts to consult a doctor even though I am experiencing significant distress. It's clear that the quality of care at this medical practice has substantially deteriorated over time.

Terrible GP Surgery Fails Urgent Medical Needs

The quality of care at this medical practice has drastically deteriorated over the past half-decade. Our child is dealing with persistent and grave health challenges, yet securing a timely appointment has become utterly impossible. Instead of direct medical attention, they push patients towards an absurd digital platform that attempts to assess medical needs through a simplistic questionnaire. This approach effectively blocks patients from obtaining urgent consultations with a general practitioner. The situation is critically serious, and we are preparing to file a formal complaint with the regulatory authorities. It is abundantly clear that this surgery demonstrates zero concern for patient welfare. Anyone considering registering here should be strongly warned: neither you nor your children will receive adequate medical support.

Quick and Smooth Service

Excellent product, absolutely no issues to report

Worst Surgery Experience: Months of Runaround

This surgery could not be more incompetent if it deliberately tried to be. Three months to secure an appointment, and on the scheduled day, the receptionist abruptly cancelled via telephone, claiming 'staff illness', promising to call back the next day to reschedule. After three days of silence, I initiated contact, only to find them completely unapologetic about their lack of communication. They then proposed an alternative appointment approximately two months later - effectively extending the total waiting period to around five months for accessing basic medical care. The receptionist dismissively labeled my case 'non-urgent', based on an allegedly illegal telephone consultation conducted by an unqualified non-clinician who failed to properly listen to my symptoms. When challenged, the surgery denied this consultation occurred and conveniently claimed all related records had vanished, despite our possession of phone records proving their initial contact. We formally requested the name and registration details of the individual who inappropriately diagnosed patients, a request which the surgery has systematically ignored. The receptionists consistently demonstrate rudeness and condescension, displaying an arrogant attitude that seems to derive perverse satisfaction from obstructing patient access to medical professionals. Given our ongoing denial of medical care, we are left with no alternative but to file a formal complaint with the CQC.

Caring Doctors Who've Supported Me for Years

Since returning to the area from the United States in 2003, I have been a patient at Clift Surgery. Throughout my experience with a chronic health condition, I have consistently received exceptional care from every team member. Our community is fortunate to have such a high-quality medical facility so conveniently located. Despite the significant expansion of the village and surrounding region over time, it's remarkable how they maintain their outstanding standard of service. When comparing their healthcare provision to other medical practices in Basingstoke, we should feel genuinely grateful for the dedicated staff at Clift Surgery. Additionally, I recommend that if you encounter any concerns, you should directly communicate with a representative from the Patient Participation Group or a staff member at the practice.

Pharmacy Nightmare for My Elderly Dad

Utterly inefficient with repeat medication requests. It took a week to process my elderly father's prescription, and even when it finally arrived, the order was incomplete.

Medication Delays Left Me Suffering

The service has completely deteriorated. There's zero coordination or coherence. Constantly having to pursue them for action. Deeply dissatisfied. It took a fortnight to process my medication, leaving me suffering without treatment for seven days. Despite being on long-term medication, they declined to provide a repeat prescription. The staff are discourteous, incompetent, and combative. They thoroughly bungled my referral, forcing me to essentially perform their responsibilities. An utter embarrassment of a service.

Sad to Leave Such a Caring Practice

Exceptional customer service and incredibly warm personnel. Our experience has been outstanding from start to finish. We're genuinely disappointed to be departing this medical practice because of our upcoming relocation.

Reliable Care When I Need It Most

We consider ourselves fortunate compared to other medical practices in the area. I consistently find it easy to reach someone by phone and have never struggled to schedule an appointment with a healthcare professional. The quality of service is exceptional, and we are truly grateful, especially given the current challenging circumstances.

Friendly Staff Made All the Difference

A significant improvement compared to my previous medical practice, offering superior care and service.

Frustrating e-consult system, impossible to see a doctor

Impossible to get a proper consultation at this medical practice, as they constantly redirect patients to e-consultations. While this might work for minor issues, it's completely ineffective when you genuinely need to see a physician in person. My recommendation? Follow the strategy of older patients and preemptively book appointments months ahead, just to secure any chance of actually getting medical attention!

Friendly Staff Made My Morning Checkup Easy

Truly blessed to have such an exceptional medical practice 🙏

Lifesavers When I Needed Them Most

Without a doubt, these are the most exceptional healthcare professionals I've encountered. I have absolutely no criticisms, especially during challenging periods. They've consistently provided same-day appointments and have been incredibly supportive of both myself and my family. Every single staff member, from the front desk to the medical practitioners and pharmacy team, is simply wonderful!

Dismissive Receptionist Ignored My Cancer History

I called to schedule a doctor's appointment regarding a persistent digestive issue requiring medical attention. The receptionist informed me that my symptoms did not qualify as urgent, leaving me with the option of completing a form or waiting three weeks for a phone consultation. Upon mentioning my previous lymphoma diagnosis and expressing concern about potential related symptoms, she dismissively responded, "That's not really a gut condition, is it?"... She was undoubtedly the most condescending individual I've encountered, having already decided my condition was irrelevant despite possessing zero medical credentials to make such a judgment. This represents the most damning evidence of the NHS's current decline, where patients are now subject to the whims of an ignorant and apathetic gatekeeper who arbitrarily determines our worthiness for medical care. It is absolutely and completely outrageous, and you should be thoroughly ashamed of allowing the situation to deteriorate to this extent. I genuinely fear how many individuals are being denied basic healthcare due to catastrophically poor management and the unchecked arrogance of these self-appointed medical "experts". Shame on you.

Judy's amazing, but staff shortage is a concern

There are numerous positive aspects to this medical practice, including straightforward prescription ordering, an in-house pharmacy, convenient parking, and most of the staff are excellent. I've had some truly wonderful interactions with them. A special acknowledgment goes to Judy, who is consistently outstanding during every encounter. However, on the negative side, the team is quite limited, and it now seems there's only a single provider available for specific appointments like diabetes consultations or cervical screenings. Regrettably, this means that after nearly two decades of being their patient, I feel compelled to transition to a larger surgery with more practitioner options. Update 03/22: they have now expanded their cervical screening staff.