Clift Surgery
Average! (33 reviews)
Average! (33 reviews)
Patient feedback reflects a mixed experience with significant variation in service quality across different areas of the practice. Many patients report positive experiences with appointment access, describing straightforward booking processes and availability of same-day appointments, alongside courteous and responsive clinical staff. Reception and administrative services receive particular praise for efficiency and welcoming demeanor. However, a substantial number of reviews highlight serious concerns about appointment delays, with some patients reporting waits of several months for basic consultations. Prescription processing emerges as a consistent problem, with multiple accounts of delays lasting days to weeks, and reception disorganization contributing to medication management issues.
Communication and coordination present ongoing challenges, with patients describing lack of continuity between interactions and staff appearing unfamiliar with previous conversations or ongoing concerns. Some patients report difficulty accessing in-person consultations, citing reliance on e-consultations and telephone assessments as barriers to appropriate care. Reception staff conduct varies notably, with some interactions described as helpful and supportive, whilst others are characterized as discourteous or dismissive. The practice demonstrates inconsistent service standards, with clinical practitioners generally receiving positive feedback for attentiveness and professionalism, yet administrative and pharmacy functions frequently falling short of patient expectations.
Patients express frustration with the overall coordination between departments and the time required to resolve issues. While some long-term patients report sustained high-quality care and appreciate the practice's responsiveness, others describe a deterioration in service standards and express concerns about access to timely medical attention for complex health needs.
Appointment
Reception
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Seen on time
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Patient feedback reflects a mixed experience with significant variation in service quality across different areas of the practice. Many patients report positive experiences with appointment access, describing straightforward booking processes and availability of same-day appointments, alongside courteous and responsive clinical staff. Reception and administrative services receive particular praise for efficiency and welcoming demeanor. However, a substantial number of reviews highlight serious concerns about appointment delays, with some patients reporting waits of several months for basic consultations. Prescription processing emerges as a consistent problem, with multiple accounts of delays lasting days to weeks, and reception disorganization contributing to medication management issues.
Communication and coordination present ongoing challenges, with patients describing lack of continuity between interactions and staff appearing unfamiliar with previous conversations or ongoing concerns. Some patients report difficulty accessing in-person consultations, citing reliance on e-consultations and telephone assessments as barriers to appropriate care. Reception staff conduct varies notably, with some interactions described as helpful and supportive, whilst others are characterized as discourteous or dismissive. The practice demonstrates inconsistent service standards, with clinical practitioners generally receiving positive feedback for attentiveness and professionalism, yet administrative and pharmacy functions frequently falling short of patient expectations.
Patients express frustration with the overall coordination between departments and the time required to resolve issues. While some long-term patients report sustained high-quality care and appreciate the practice's responsiveness, others describe a deterioration in service standards and express concerns about access to timely medical attention for complex health needs.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Ms R.
4 years ago
Excellent!
Dr Ward helped me heal and feel understood
Dr. Ward stands out as an exceptional mental health professional. Her ability to provide timely and appropriate support is remarkable, and she consistently maintains a high standard of professionalism while treating patients with genuine respect. Her approach combines kindness, empathy, and deep understanding, making her truly special. It's unfortunate that healthcare doesn't have more practitioners who match her caliber.
Maisey M.
4 years ago
Excellent!
Tia Made My Check-In So Easy
The front desk staff member, I believe her name was Tia, was absolutely phenomenal - incredibly helpful and warmly welcoming. She handled my request smoothly and efficiently with zero complications!
Paula C.
4 years ago
Bad!
Doctor Archer Great, But Pharmacy Nightmare
Dr. Archer is exceptional, but the reception staff, despite being friendly, seem disorganized. It took them five days to send my repeat prescription to the nearby pharmacy, which is unacceptable. The pharmacy is even worse - I'd hesitate to give them any rating at all. They made me feel incredibly frustrated, even though I submitted my repeat prescription two weeks early. They seemed unconcerned about my medication needs. I was forced to drive all the way to Tadley, and when I requested they verify medication availability beforehand, they claimed to be too busy. I traveled 40 miles and visited the surgery multiple times, feeling increasingly distressed and unwell. Their lack of compassion was shocking, and I wondered how they would feel if their own mother was treated so callously. Thankfully, my son resolved the entire issue in less than 24 hours. I am eager to discuss this experience with anyone interested in hearing about these systemic healthcare failures.
Pearl B.
4 years ago
Great!
Mixed feelings about pharmacy staff
They're satisfactory. However, a handful of recently hired pharmacy staff members display discourteous behavior.
Cuong N.
4 years ago
Bad!
Frustrating customer service with zero follow-through
Completely ineffective employees who lack any desire to assist customers and demonstrate zero internal coordination. Every interaction involves a new representative who claims ignorance about previous conversations, refusing to take responsibility by saying they weren't involved in the original interaction and weren't briefed about ongoing problems. The customer service is absolutely abysmal!
George B.
5 years ago
Excellent!
Anet's Care Helped My Baby's Eczema
Fantastic team and outstanding customer care. Truly competent professionals and a welcoming front desk. Anet, the nurse, provided exceptional assistance with my child's skin condition. Soleil extends heartfelt gratitude.
Judy B.
5 years ago
Excellent!
Quick and Easy Phone Appointments
I have absolutely no complaints about this medical practice. Their staff consistently provides excellent support, and I appreciate the convenience of telephone consultations instead of waiting in the clinic. However, I'm reassured that I can still get an in-person appointment if my situation requires it.
Tsla A.
5 years ago
Excellent!
Friendly Staff Made All the Difference
Exceptional service and personnel at Clift surgery. Undoubtedly superior care compared to any previous medical practice we've experienced. Kudos and heartfelt appreciation to the entire team for their remarkable dedication and professional approach.
Erin E.
6 years ago
Excellent!
Smooth Prescription Pickup at New Local Surgery
The team here has been incredibly welcoming and supportive during my transition to this medical practice. They've been fantastic in helping me manage my multiple prescriptions, handling everything with remarkable speed and professionalism. Kudos to the wonderful staff for making my healthcare experience so smooth!
Wendy B.
6 years ago
Excellent!
Quick and friendly morning check-in
Top-notch customer support that truly exceeded my expectations
Suzanne S.
6 years ago
Excellent!
Caring Doctors Who Actually Listen
Throughout my experiences, the medical staff have been attentive and responsive, consistently working diligently to address and understand my health concerns. The administrative team is equally efficient, ensuring I can secure appointment slots without unnecessary delays. Overall, this healthcare practice provides a high-quality service.
Hollee V.
7 years ago
Excellent!
Quick help when I needed it most
Quick access to urgent care visits, with consistently friendly and welcoming medical professionals and support staff
Joanne S.
8 years ago
Excellent!
Friendly Staff Made My Doctor's Visit Easy
A top-notch medical practice. Jeanette and Margaret truly exemplify the best of healthcare and the National Health Service. The general practitioner consistently returns calls, and securing urgent appointments is straightforward and hassle-free.