Clifton House Medical Centre

Easy to book same day appointments here

It's always possible to secure an appointment on the day needed, and the front desk team are invariably friendly and accommodating.

Staff were helpful and attentive

Excellent team who were very supportive and accommodating.

Always gets same day appointments available

I cannot speak highly enough of this medical centre. I consistently manage to secure a same-day appointment with a doctor.

Staff were genuinely helpful and friendly

The team here consistently demonstrates a helpful and supportive approach.

Booked translator never arrives when needed

Every time I attend appointments requesting a language interpreter, despite booking one in advance, one is not provided. This makes it very difficult for me to comprehend what is being communicated to me. I have not consistently seen the same clinician throughout my care. In my view, the standard of care I have received appears inadequate. There have been no diagnostic tests arranged, and following today's appointment, I feel disappointed. I attended with discomfort during urination. A test was performed at the clinic, with results indicating no infection is present. I was unable to convey my history of previous kidney-related issues, though the focus seemed to be solely on the infection test result being negative, which was then considered sufficient resolution.

Long waits despite quiet reception area

I have difficulty obtaining appointments at my local practice. They frequently state that they are fully booked, yet when I visit the premises, the waiting area appears quiet and staff seem to have limited activity. This creates a disconnect between the stated availability and what I observe during my visits.

Reception staff were always helpful and kind

I have been a patient at this practice for a considerable time and have consistently been pleased with the care received. The front desk team have consistently demonstrated friendliness and helpfulness throughout my time here.

Receptionist dismissal left me frustrated and angry

I recently called to book an appointment and found the receptionist's manner somewhat condescending. I was offered an off-site appointment which would be very difficult for me to attend. I was informed that the only available slot at the main location was at 3:30pm that day. I felt sceptical about this being the sole option, as I would have preferred a morning appointment. I was disappointed with the overall experience.

Couldn't get an appointment despite repeated calls

This practice has not met my expectations. The service has been disappointing as well. I attempted to contact them multiple times regarding a family member's health concern but was unable to secure an appointment. When I called this morning, I was again unable to obtain an appointment for myself. It seems unclear why the practice operates if appointments are not readily available. I am currently dealing with a health issue, yet I was advised to either attend an emergency service or try calling back another day. If I need to resort to emergency services, I question the value of being registered with this practice. This situation feels very frustrating. My previous practice provided a much better standard of care. Unfortunately, due to relocating, I had to change to this practice. I am quite dissatisfied with the level of service provided.

Surgery dropped me over medication needs

I would rate this experience lower if possible. This practice seemed content to have me registered while my circumstances were straightforward, but once I required ongoing prescriptions, I was suddenly told I fell outside their catchment area. This is frustrating given that the NHS system shows my location as being within their registered boundaries and eligible for registration with them.

Impossible to book an appointment here

Struggling to secure an appointment at this practice, which leaves me questioning the value of my contributions to the NHS.

Felt truly listened to during mental health review

I attended a mental health review appointment today and had a very positive experience. The clinician was compassionate and understanding, showing genuine empathy without any sense of judgment. They listened carefully to my concerns and communicated in a clear, accessible way without using unnecessary medical terminology. Following our discussion, they arranged an appropriate referral to mental health services. I felt well supported throughout the appointment and would highly recommend this practice.

Staff unhelpful and appointments impossible to get

Absolutely terrible service from the staff. There are never any appointments available, even when calling first thing in the morning, and there is certainly no adequate follow-up care provided for patients requiring ongoing support.

Staff really went the extra mile

The entire team consistently demonstrates exceptional commitment to supporting those in their care.

Reception staff were genuinely kind and thorough

I've had a really positive experience at this practice so far! The team are incredibly kind and understanding, particularly at the front desk. Compared to my previous surgery, they've been very thorough with everything I've required up to now 💚 thank you!

Receptionist blocks access to appointments

I have been experiencing a persistent respiratory issue for several weeks now. Whenever I attempt to book an appointment, I am repeatedly told to call at a specific time in the morning, only to be informed that no slots are available. Despite explaining that I am having difficulty breathing and require medical attention, I continue to receive the same response about unavailable appointments. I was directed to attend an alternative clinic, where after being assessed, I was instructed to return to my regular practice to schedule an appointment. I find it extremely frustrating that I cannot progress beyond the initial booking stage. The entire process feels ineffective and unhelpful.

Quick appointment booking and efficient blood test turnaround

I contacted the practice to arrange a consultation. An appointment was scheduled for me that same morning at 10:00am, during which I was advised that a blood test would be necessary. A follow-up appointment for the test was made available shortly afterwards at 10:40am. The results were promptly reflected in the NHS app, and I am currently awaiting my prescription.

Can't get appointments at this practice

This practice has not met my expectations. I have found it difficult to secure appointments. I was very disappointed with my experience.

Phone lines constantly engaged when booking

The appointment booking system has been extremely frustrating to navigate. I have attempted to call at the specified times to arrange a consultation, but the line is consistently busy and difficult to reach. On the occasions when I have managed to get through after prolonged calling efforts, I have been informed that all available slots for that day are fully booked and advised to try again the following day. This situation has persisted for an extended period and feels unsustainable. The process appears to warrant closer examination and improvement.

Impossible to book an appointment by phone

The appointment booking system is extremely frustrating. Even when calling first thing in the morning, it remains difficult to secure an appointment. It is unclear what level of urgency is required to be seen by a healthcare professional at this practice.