Clifton Road Surgery

Mediocre service despite obvious staffing pressures

To be fair, they probably face resource constraints and staffing challenges, but regardless of the reasons behind it, the standard of care provided has been disappointing.

Bad practices se

I was there since 2005 , i was always doubting their knowledge in medicine. I was fed with useless medicine treating high blood pressure for long years, keeping pressure high, never trying to give another meds. Blood pressure never changed, saying this is normal. SO WHY I WAS GIVEN MEDS AT ALL!! We left UK, now living in Europe, there doctors discovered my husband had pneumonia!!! When we went to doctor at Clifton road, he was said he have allergy, i knew tis is not the truth, and now i found out that i was right! So, what can i say about NHS. Clap my hands? I can add , here doctors found out i have illness, what i even dont want to mention! Neglected, neglect!!! You damaged our life!!!!!Lets clap hands!!!!!!

Front desk staff were dismissive and argumentative

This medical practice has significant issues with its reception team. The front desk staff demonstrated poor communication skills and an argumentative approach when dealing with patients.

Prescription sent to supermarket pharmacy same day

I have always had a good experience with this surgery but this morning they really went the extra mile. A member of staff actually rang me while I was out to inform me about a medication change. When I mentioned where I was, they were able to send the prescription through to the pharmacy there, enabling me to collect my new medication straight away. What excellent service.

Well organised surgery with helpful staff

This practice is very well organised and the team deserves recognition for their efforts.

Doctors didn't listen to what I said

I would not recommend this practice. The clinical staff seemed unclear in their explanations and I did not find their advice particularly helpful. They also appeared to make assumptions about my situation rather than listening to my own perspective. Overall, I was disappointed with the experience.

Rushed appointments and parking difficulties here

The practice appears to be quite busy with limited availability for consultations. Parking facilities are also challenging to access.

Practice missed appointment and didn't follow up properly

I'm not satisfied with my experience. I have concerns about the approach taken by one of the clinicians. I attended an appointment that was arranged by letter for my daughter, but the practice failed to proceed with it. When I followed up, they called me at a time I couldn't answer due to work commitments. They then offered a later slot but didn't contact me until after the scheduled time. I feel there's an inconsistency in how punctuality is treated, as patients are expected to arrive on time while the practice itself was delayed in their communication. I also saw another clinician who prescribed medication after researching it during the appointment, which has left me uncomfortable about taking it. My mother was also a patient here and experienced what I consider to be inadequate care. She made several complaints but received no response. When I requested that a particular clinician not be involved in her treatment due to concerns about previous errors, I was told that if I didn't want that clinician involved, I would need to find a different practice. The standard of care seems to have declined noticeably, and I feel the more experienced clinicians have moved on. I would rate this lower if possible, as the situation continues to deteriorate. I am looking to transfer my care elsewhere.

Reception staff dismissive of patient concerns

The overall service experience was disappointing. The reception team appeared to overstep their role, and several staff members came across as unwelcoming and dismissive. Rather than taking concerns seriously, issues were frequently minimised with reassurances that felt invalidating. This approach was particularly concerning as it contributed to a situation that ultimately required hospital care. The lack of attentiveness and respect throughout the practice has led to a decision to seek care elsewhere.

Friendly reception made the visit worthwhile

Excellent care provided. Nothing more to add really.

Practice refused to see my child

They declined to provide an appointment for my young child for the treatment we sought. We have decided to find alternative care elsewhere. I am very disappointed with this decision.

Responsive staff made health issues manageable

The finest medical practice I have ever been registered with! Throughout my life I have rarely needed healthcare services and would typically attend appointments only once every couple of years. Over the last year I have experienced several different health concerns and this surgery has been outstanding. They have provided me with same-day appointment availability, arranged referrals to suitable specialists, prescribed exactly the medications I required and maintained a friendly and attentive approach at every stage. Excellent care!

Felt dismissed about my blood pressure concerns

My recent visits to the surgery have been quite frustrating. During one appointment, I felt unwell and was told to return if certain symptoms developed, though they never did. At my most recent visit last week, I discussed my ongoing health concerns. Based on my experience, I felt the care provided was inadequate and that I was essentially left to manage my condition independently without proper support. Overall, I felt let down by the level of attention and assistance I received.

Quick appointment for disc trouble concerns

I'm normally fit and healthy, however I have a spinal issue and managed to get an appointment very quickly. The clinician I saw for the first time was extremely professional and explained my medication and treatment plan in straightforward language that was easy to understand. The service from all staff members was absolutely excellent, and I'm very grateful.

Online requests get rapid text responses here

The service and care provided here have been consistently outstanding. The practice manages to blend modern digital communication methods with genuine personal attention, which is a difficult equilibrium to achieve, yet they excel at it—even surpassing many private healthcare providers. Submitting an online query in the morning typically generates a swift text notification outlining the subsequent course of action. For instance, I requested copies of previous medical imaging documentation this morning, noting that this was time-sensitive as I had an appointment scheduled that same day and required the records for that visit. A text arrived within half an hour confirming the materials were ready for collection. Additionally, when I attended to pick them up, the reception staff were already aware of the situation and had been informed by the administrative team about the time-sensitive nature. This level of coordination is genuinely reassuring. Following increased engagement with the practice over recent months compared to my previous experience, I have developed considerable respect for their competence and their ability to respond promptly to requests.

Straightforward appointment booking and friendly reception

Everything went smoothly without any issues.

Helpful surgery with friendly colleagues throughout

I have consistently found this practice to be very supportive and accommodating, with a team that has always been professional and considerate.

Quick response to online contact form

I submitted an online contact form this afternoon at around mid-afternoon for my child who was experiencing ear discomfort following a respiratory infection. A clinician called me back very quickly and advised me to attend the practice immediately. My child had received their first antibiotic dose within an hour of the initial contact! I have been consistently impressed with the care and service my family receives from this practice. The team members are invariably accommodating and the updated appointment system has genuinely streamlined the process.

Easy to book same day appointments when needed

The practice has been quite accommodating with appointment availability, offering same-day slots when needed and alternative times for non-urgent matters. I've appreciated their responsiveness to different concerns and found the team to be courteous throughout my interactions.

Staff really listened and helped us through

I have consistently found the practice team to be exceptionally supportive and helpful. They have continuously adapted and made considerable effort to provide patients with comprehensive assistance and care when attending appointments. Our family has been registered with them for many decades.