Cofton Medical Centre

Dylis Made My Blood Draw a Breeze

I visited the phlebotomist to have my blood drawn for a urate level test. Dylis was incredibly warm and competent! Her technique was so smooth that I didn't experience any discomfort during the blood collection. I truly appreciate her excellent care.

Dismissive Phone Call About My ADHD Concerns

I regret not catching her name during our conversation. When I called to discuss pursuing an ADHD diagnosis, the woman on the phone dismissively suggested that my recent university graduation meant I no longer required an assessment, implying I shouldn't burden my general practitioner. Her comment completely disregarded the lifelong impact of ADHD, which I'll continue to navigate, and her callous attitude was incredibly frustrating.

Nurse Trish Made My Checkup Comfortable

Visited Cofton Medical Centre and had an appointment with nurse Trish, who was incredibly compassionate, caring, and understanding. I cannot praise her enough and would absolutely suggest her to anyone seeking medical care. Many thanks, Trish. Best wishes, Jason.

Dr Blackford and team saved my life

Cofton Medical Centre provides a compassionate, holistic, and patient-focused service that truly stands out. Birmingham should feel proud of this exceptional healthcare provider, and I certainly am. My physical and mental health improvements are entirely attributable to Dr Blackford and her outstanding team of nurses, doctors, and administrative staff. Their approach consistently prioritizes patient well-being. After experiencing numerous challenges within mental health services, this practice has repeatedly been instrumental in my recovery and restoration of personal dignity. Without exaggeration, they have saved my life multiple times. Their incredible support has inspired me to potentially pursue a similarly meaningful career helping others achieve significant health transformations. I've witnessed remarkable progress with my Type 2 Diabetes and other chronic health conditions, thanks to their professional guidance and expert advice. For those seeking a modern medical practice, they offer convenient online appointment booking and prescription request systems. Even for individuals less technologically inclined, their receptionist team provides exceptional, patient-centered support for any inquiries. This surgery represents the pinnacle of healthcare excellence. I would enthusiastically recommend Nurse Kate Petley and Dr Blackford for the highest professional recognition, particularly for their outstanding support of local veterans. Cofton Medical Centre demonstrates that hope and healing are always possible, regardless of the challenges faced. 🙏☮️👍 From Sarah 01/02/1979

Terrible care for my anemia

Absolute worst medical practice imaginable! They completely disregard scheduled appointments and fail to properly address medical concerns. When anemia was discovered, they merely prescribed iron tablets without conducting the appropriate blood tests. Even when running tests for unrelated issues, they neglected to check for iron deficiency. Stay away at all costs - this general practice is utterly incompetent and unprofessional!!!

Kirstie D Helped Me Understand My Health

During my consultation with Kirstie D, she provided exceptional guidance in clarifying my health concerns. Her approach was compassionate and supportive, helping me gain valuable insights. I truly appreciate her assistance.

Great Support for Care Home Needs

This general practice stands out as the top choice for care home collaboration, with an exceptionally professional team that consistently demonstrates attentiveness to patient requirements, all guided by an outstanding group of physicians.

Endless Waiting and Ignored Concerns at Clinic

Booking an appointment is an absolute nightmare - phone lines are perpetually jammed, and even when you finally get through, you're met with disconnected calls. Subsequent attempts reveal no available slots. The practice manager predictably defends these incompetent receptionists' abysmal conduct. On the rare occasion you secure an appointment, doctors are completely disinterested. When you're unwell, their default response is to redirect you to A&E if symptoms worsen, effectively avoiding any real medical care. Face-to-face consultations invariably involve waiting over an hour past your scheduled time. I've never encountered such appalling service, which is a total disgrace to the NHS's core principles. They consistently blame the local pharmacy for communication failures, claiming email issues. I've heard multiple accounts of patients being redirected to other pharmacies because the surgery can't be bothered to properly check their emails. Meanwhile, the pharmacy can definitively prove the date, time, and details of their communication requests. This practice desperately needs immediate closure. Update: Their incompetence continues unabated. They're now dismissing serious health concerns about an infant. Not only do they not care, but they're also willing to fabricate stories about sending cancellation text messages. When challenged, they can't produce evidence - I'm prepared to provide screenshots proving their dishonesty. The suspiciously glowing recent reviews are clearly fabricated, likely created by staff to mask the management's utter failure. The entire situation is infuriating and completely unacceptable.

Caring Doctors Who Really Listen

I can only share my personal perspective, but this medical practice, which my daughters and I visit, consistently demonstrates exceptional care. Every staff member, from the front desk personnel to the nurses and doctors, has consistently been attentive, empathetic, and committed to delivering the highest quality of care possible.

Blackford's Nurse Made My Day

Wonderful nurse DC Blackford was absolutely exceptional, couldn't have hoped for a more caring professional

Quick care for my stubborn skin issue

The staff member asked, "How did we do today?" and I confidently respond with "exactly as efficiently and professionally as always." Seven years ago, I moved to this area and chose CMC based on numerous online accolades about their exceptional service. After seven years, my wife and I have consistently received outstanding care from all GPs, nurses, and reception personnel. As a retired NHS veteran, I understand I can seek alternatives if unsatisfied with the service. Today, my wife secured a face-to-face non-urgent appointment within 10 days, and I was fortunate to consult a GP who, following a thorough physical examination of a persistent skin issue, promptly referred my case to a specialist. The Centre strikes me as exceptionally well-managed, with staff demonstrating remarkable professionalism. While I would typically communicate such praise directly, I'm expressing it here. Clearly, internal complaint mechanisms and regulatory oversight exist. Only those who've worked in the NHS truly comprehend the daily challenges. As the saying goes, "When you're overwhelmed by immediate problems, it's hard to focus on the ultimate goal." Reflect on that.

My Life-Changing Visit with Dr. Johnson

Exceptionally skilled and caring physician who provides top-notch medical attention.

Reliable medical care after 40 years

I wholeheartedly endorse this Medical Centre. Their recently implemented triage approach functions seamlessly, and the medical professionals and support staff are incredibly accommodating. Our family has been patients at this practice for close to four decades.

Great Care from Doctor Gupta

Dr. Gupta was exceptional - she thoroughly explained everything and patiently addressed all of our inquiries with great care.

Terrible Customer Service Made Everything Worse

Every staff member involved in scheduling and customer service is completely unhelpful, merely reciting scripted responses without offering any meaningful assistance. In fact, their approach seems to actively complicate the process rather than resolve any issues.

Friendly Team Made My Morning

The employees here are absolutely top-notch! Every single team member I interacted with was incredibly helpful, friendly, and professional. They went above and beyond to ensure my experience was exceptional.

Caring Team Helped Me Feel Better Fast

Over the past fortnight, I've visited the clinic three times while battling illness. The entire team - from front desk personnel to nursing staff and doctors - has been absolutely exceptional. My medical results were processed swiftly, and the practice proactively communicated with me, managing my prescriptions and providing comprehensive care. I feel immensely relieved and comforted, knowing that such a competent and attentive medical team is supporting my health journey. My sincere appreciation goes out to everyone involved in my treatment.

Cofton Clinic's Booking Form Frustrates Long-Time Patient

I've been a patient at this practice my entire life. The medical staff have consistently been exceptional, which makes it heartbreaking to report recent issues. While I initially appreciated the new online booking system, I've discovered that traditional phone scheduling remains far more straightforward. In the past, I would enthusiastically recommend Cofton, praising how simple it was to secure appointments and how helpful the staff were. Unfortunately, the current online form has completely disrupted this smooth process. Same-day appointments now seem virtually unattainable, and the triage process appears nonsensical. Even when explicitly requesting urgent care or a quick consultation, the system robotically directs you to book an appointment a week out. The lack of apparent medical judgment is frustrating. Moving forward, I'll be returning to phone bookings, hoping this approach will restore the efficient service I've long appreciated.

Terrible Customer Service at Reception Desk

Unable to get through to the receptionist despite multiple attempts. Called at 2 PM and remained stuck in the queue for 20 minutes, still holding at fourth position with no response.

Booking Nightmare at My Local Clinic

The medical professionals are excellent, and the personnel are adequate, but they've recently implemented a new appointment booking system requiring form completion. This process consumed over 10 minutes, compared to the previous quick phone method that took less than 60 seconds. The most frustrating aspect is that after laboriously filling out the form at 8 in the morning, the earliest available appointment was three days later, rendering the entire effort nearly pointless.