Cofton Medical Centre

Quick appointments and no waiting around

I can only offer praise for this medical practice. Whenever I call early in the morning, they consistently manage to schedule me an appointment that very day, and I've never experienced a waiting time exceeding 10 minutes in their office.

Longtime Patient Frustrated by New Receptionist Attitude

Once a top-notch medical practice, the recent staff changes have completely transformed the patient experience—and not for the better. The new front desk personnel are incredibly difficult during phone interactions, constantly challenging every request and comment with an incredibly dismissive attitude. Their unprofessional behavior is shocking. After being a loyal patient for over two and a half decades, the last six months—since these new employees and their new system were introduced—have been absolutely frustrating. I'm seriously considering switching healthcare providers. It's truly disappointing because the actual medical professionals—the doctors and nurses—remain absolutely excellent!

Smooth Surgery with Dr. Blackford's Care

I am completely satisfied with this surgical procedure. Throughout my experience, I encountered no problems and found the entire medical team to be exceptionally supportive, with Dr Blackford standing out as particularly outstanding - truly deserving a perfect score. My sincere appreciation goes out to everyone involved.

Rude Receptionist Ruins Great Doctors' Practice

It pains me to write this review because the physicians at this clinic have been consistently exceptional!! Regrettably, the front desk personnel are completely incompetent and ultimately render this medical practice unworkable. I've interacted multiple times with a staff member named Tracy, and each encounter leaves me feeling humiliated: she consistently makes me feel diminished because of my health issues. Recently, one of the doctors actually had to apologize on behalf of the entire practice for her unacceptable conduct... yet her unprofessional demeanor remains unchanged. Although I've been thoroughly impressed by the medical professionals, I've ultimately decided to transfer my medical records to another practice due to her appalling behavior. Completely unacceptable.

Friendly Doctors Helped Me Feel Heard

Compassionate physicians provide exceptional care and prioritize patient well-being. Highly recommended for anyone seeking top-notch medical attention.

Endless Waiting and Dropped Calls at Surgery

I've been stuck waiting since 10:30 in the morning, finally reaching reception by 11, only to be placed on hold again for the doctor, who ultimately disconnected the call after another 10-minute wait. My partner went through an identical frustrating experience just a fortnight ago. This is absolutely unacceptable customer service. (To their credit, the surgery did reach out to apologize personally, and I now have a scheduled appointment with a physician).

Frustrating Wait During Phone Line Closure

I find it absolutely unacceptable that your phone support shuts down during critical hours! I've been grappling with an unresolved medical condition for an extended period, and I'm constantly forced to initiate follow-ups. They insist on a process of elimination, run tests where my results appear standard, and then dismissively declare no further investigation is necessary. I'm repeatedly left in the position of having to advocate for additional testing, and I'm utterly exhausted from enduring this persistent discomfort.

Friendly doctors who always follow up quickly

I couldn't ask for better healthcare professionals. The medical staff here are incredibly personable and readily accessible. They're proactive about my well-being and don't hesitate to reach out if they detect any potential health issues. Scheduling appointments is typically swift and flexible, always accommodating my schedule. They even provide home consultations when necessary. While I've rated them five stars, that hardly does justice to how exceptional these doctors truly are - they represent the absolute pinnacle of medical care one could hope to encounter. June Watton

Smooth Onboarding with Helpful Team

Just became a member and have nothing but praise at this point—their service is incredibly supportive and streamlined!

Rushed Appointment with Unhelpful Nurse Elaine

Encountered Elaine, the nurse, who seemed impatient and eager to hurry us through our appointment due to her being behind schedule.

Quick and Easy Doctor Consultation

Excellent medical facility. The staff consistently demonstrates warmth and professionalism, and their innovative triage approach allows patients to consult with a physician via telephone prior to scheduling an in-person appointment. The convenient online booking system is an added bonus. I'm thoroughly impressed with this healthcare practice.

Convenient care after years with this practice

Throughout my lengthy experience with this medical practice, both my family and I have consistently received exceptional care. Their appointment system is remarkably efficient; I've always managed to secure a consultation or speak with a physician, even with my challenging shift work schedule. The availability of late evening appointments at this surgery and its sister location has been particularly convenient. Whenever specialist referrals were necessary, I've been promptly directed to the appropriate healthcare professional. I've consulted numerous doctors and nurses at the practice and encountered zero issues, including interactions with trainee medical staff - whom I know are properly supervised, and who have demonstrated thorough and confident examination skills. While acknowledging that no healthcare provider is entirely flawless and medical errors can be serious, when compared to other general practice experiences I've heard about, this surgery stands out as truly excellent.

Terrible care after two long years

Terrible medical professionals who I've consulted for two years continue to ignore my skin issues and refuse to refer me to a specialist!

First Visit with Dr. Lloyd Was Great

Just started with this medical practice, and I'm thoroughly impressed. Dr. Lloyd is exceptional - attentive, friendly, and comprehensive in her approach. Absolutely no complaints at this point 👌

Terrible mix-up at QE hospital reception

These healthcare professionals display complete negligence. The physician instructed me to wait at reception for an ENT specialist consultation at QE hospital, but an abrasive receptionist erroneously scheduled me for an appointment in the cancer ward. My hearing has already been compromised due to this incompetent and discourteous general practitioner. I emphatically advise against their services.