Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice, particularly regarding reception experience, staff courtesy, and compassionate care. Patients consistently highlight the welcoming nature of receptionists, the responsiveness of the team to appointment requests, and the professional approach of medical staff. Many patients appreciate the personalized attention and supportive environment, noting that the practice delivers care that compares favourably to larger healthcare facilities in the area. Continuity of care and the team's willingness to assist with complex medical arrangements are also frequently mentioned as strengths.

However, a minority of patients have raised concerns about waiting experience and communication around delays. Specific issues include extended waiting times without notification to patients, misinformation regarding whether appointments have been completed, and a lack of acknowledgment for inconvenience caused. Patients have noted that whilst appointment reminders are sent reliably, there is no corresponding system to inform patients of significant delays, which has affected their confidence in the service.

Overall, the practice demonstrates strong commitment to patient care and maintains high standards of professionalism and courtesy, though improvements to delay notification and communication during busy periods could enhance the patient experience further.

Appointment

72.00 %
Great

Reception

82.00 %
Great

Cleanliness

75.00 %
Great

Care

80.00 %
Great

Respect

76.00 %
Great

Seen on time

68.00 %
Great

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JP

Judy P. Google 2 years ago

Rating

Excellent!

Positive experience at Cogges: caring staff and doctors

As a new patient, I was thoroughly impressed with my experience at Cogges. The surgical procedure went exceptionally well, and I couldn't be more pleased with the outcome. The entire staff exhibited remarkable helpfulness and compassion throughout my visit. The doctors demonstrated a high level of expertise and attention to detail, leaving no stone unturned in their approach to patient care. Despite the clinic's bustling atmosphere, they consistently made efforts to accommodate appointments, which I found commendable. Their kindness and support were particularly evident during my husband's illness. Although he sadly passed away, we both felt grateful for the care provided by Cogges during that challenging time. I extend my heartfelt appreciation to all the staff members for their dedication and professionalism. Your commitment to patient care has not gone unnoticed, and I'm genuinely thankful for the positive impact you've had on my healthcare journey.

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AH

Anna H. Google 2 years ago

Rating

Bad!

Neglectful doctor leaves patient feeling invisible

I experienced a profound sense of neglect during my visit to this medical practice. The level of disregard I encountered from the physician was unprecedented and left me feeling deeply distressed. The entire encounter was emotionally taxing and far from the standard of care one would expect from a healthcare professional.

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IH

Ian H. Google 2 years ago

Rating

Excellent!

Prompt and efficient medical service

I recently visited the clinic to schedule an appointment for my spouse. To my pleasant surprise, they offered us a slot for 3:30 PM that very day. Arriving punctually at the designated time, I was warmly greeted by the receptionist, whose welcoming smile immediately put me at ease. The efficiency and friendliness of the staff left a lasting impression. I'm truly grateful for the exceptional service we received.

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RQ

Rebecca Q. Google 2 years ago

Rating

Excellent!

Exceptional GP surgery despite budget pressures

I feel incredibly fortunate to be a patient at this exceptional medical practice. The entire team, from the reception staff to the doctors, consistently demonstrates an unwavering commitment to patient care. Their dedication shines through, even in the face of financial constraints and resource limitations. It's truly remarkable how they manage to maintain such high standards of service and compassion, despite the challenges posed by budget reductions. This surgery stands out as a beacon of excellence in healthcare, and I'm grateful for their tireless efforts to ensure the well-being of our community.

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GR

Graham R. Google 2 years ago

Rating

Excellent!

Welcoming staff provides exceptional support

The team's approachability and warmth make interactions a breeze. Their unwavering support and availability, regardless of the request or situation, truly stand out. It's reassuring to know they're consistently there, ready to assist with any matter that arises.

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BO

Barbara O. Google 2 years ago

Rating

Excellent!

Grateful patient praises medical staff's assistance

I want to express my heartfelt appreciation to the physicians and wonderful team for their assistance with my prescription today. Their support means the world to me, and I'm incredibly thankful. May blessings come to each of you. With warmest regards, Barbara Owen xx

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EJ

Emma J. Google 2 years ago

Rating

Excellent!

Exceptional care and service at Cogges surgery

My experiences with Cogges Surgery have been consistently outstanding. The staff's exceptional dedication shines through in every interaction. From the moment I call, I'm greeted by courteous and accommodating receptionists who effortlessly resolve any concerns regarding prescriptions or appointments. Their willingness to go the extra mile is truly commendable. The medical professionals, including nurses and doctors, exude warmth and expertise. They've created an environment where I feel genuinely cared for and supported. It's refreshing to encounter such a cohesive team that prioritizes patient well-being. I'm particularly impressed by the reception team's efficiency and problem-solving skills. They've proven to be an invaluable asset to the surgery, deftly handling any hurdles that arise with my repeat prescriptions or scheduling. Cogges Surgery has set a high standard for healthcare provision, and I'm sincerely grateful for their unwavering commitment to patient care. Their exemplary service has made a significant positive impact on my healthcare journey.

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CW

Cliff W. Google 2 years ago

Rating

Excellent!

Grateful patient praises exceptional care

I've consistently experienced exceptional care since my family and I relocated to this area two and a half years ago. The staff's dedication was particularly evident when they assisted me in arranging a crucial medical procedure, for which I'm immensely thankful. Their support throughout the process was invaluable. Warm regards, Cliff Wakinshaw.

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HH

Hassan H. Google 2 years ago

Rating

Bad!

Disrespectful clinic ignores patient time

I experienced significant frustration with this healthcare provider's disregard for patients' schedules. While they're diligent about sending appointment reminders, they fail to notify patients when they're running severely behind (in my case, over 50 minutes). What's more disappointing is the lack of acknowledgment or apology for the inconvenience caused. A simple courtesy notification about delays would go a long way in improving their service. If they implemented such a system to keep patients informed, I might consider revising my opinion. As it stands, the experience left much to be desired.

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DC

David C. Google 2 years ago

Rating

Bad!

Lengthy wait leads to frustrating medical visit

My experience at the medical facility was deeply frustrating. After enduring a 40-minute wait, I was informed that a nurse had supposedly seen me, which was entirely untrue. This blatant misinformation left me with no choice but to reschedule, resulting in a complete waste of my valuable time and fuel. The inefficiency and apparent dishonesty I encountered were utterly unacceptable, leaving me thoroughly disappointed with the service provided.

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EC

Eloise C. Google 3 years ago

Rating

Excellent!

Speedy service and excellent care at Witney clinic

I had a fantastic experience at this medical facility. The efficiency was impressive, with minimal waiting times that made my visit smooth and stress-free. The staff, from the welcoming receptionists to the knowledgeable doctors, were all exceptional. Their professionalism and friendly demeanor stood out, creating a comfortable atmosphere throughout my appointment. Compared to some of the larger healthcare centers in Witney, this place truly shines. Its personalized approach and attention to patient care set it apart, making it a top choice for anyone seeking quality medical services in the area.

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JW

Joanne W. Google 3 years ago

Rating

Excellent!

Patient praises exceptional care at doctor's surgery

I recently visited this doctor's surgery with my daughter, who was feeling quite ill, and I was at a loss for what to do. I must say, the experience was truly exceptional. The staff were not only incredibly helpful but also remarkably friendly. Their assistance was invaluable, and I'm immensely grateful for their support during our time of need. It's moments like these that make me appreciate having them as our healthcare providers. Their compassionate care and professionalism left a lasting impression. I'm genuinely thankful for their dedication and the positive impact they've had on our well-being.

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SB

Sarah B. Google 3 years ago

Rating

Excellent!

Exceptional service at busy surgical practice

I had an exceptional experience with this surgery. The standout moment was my interaction with Amanda, one of their remarkable receptionists. Despite the evident hustle and bustle, she took the time to attentively listen and assist me. Her helpfulness and warmth were truly commendable. It's refreshing to encounter a practice where the staff, despite their heavy workload, prioritize patient care and communication. This level of dedication and attentiveness is greatly valued and leaves a lasting positive impression.

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CW

Cliff W. Google 4 years ago

Rating

Excellent!

Exceptional staff service in new home

The exceptional care provided by the entire team, given the challenging situation, has been truly remarkable. Having only relocated to this area in October of the previous year, we've been consistently impressed. Cliff and Marilyn, in particular, have been absolutely stellar – their dedication and support are beyond reproach.

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EB

Elaine B. Google 5 years ago

Rating

Excellent!

Exceptional staff support at smaller Witney clinic

The team at this clinic is incredibly supportive and accommodating. Their level of service far surpasses that of the more sizable medical practices in Witney. The personalized attention and care provided here truly set them apart from their larger counterparts in the area.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01993 700505
  • Cogges Surgery 12 Cogges Hill Road Witney Oxfordshire OX28 3FS

Cogges Surgery

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Patient Experience Summary

Patient feedback reflects a predominantly positive experience with the practice, particularly regarding reception experience, staff courtesy, and compassionate care. Patients consistently highlight the welcoming nature of receptionists, the responsiveness of the team to appointment requests, and the professional approach of medical staff. Many patients appreciate the personalized attention and supportive environment, noting that the practice delivers care that compares favourably to larger healthcare facilities in the area. Continuity of care and the team's willingness to assist with complex medical arrangements are also frequently mentioned as strengths.

However, a minority of patients have raised concerns about waiting experience and communication around delays. Specific issues include extended waiting times without notification to patients, misinformation regarding whether appointments have been completed, and a lack of acknowledgment for inconvenience caused. Patients have noted that whilst appointment reminders are sent reliably, there is no corresponding system to inform patients of significant delays, which has affected their confidence in the service.

Overall, the practice demonstrates strong commitment to patient care and maintains high standards of professionalism and courtesy, though improvements to delay notification and communication during busy periods could enhance the patient experience further.

Appointment

72.00 %
Great

Reception

82.00 %
Great

Cleanliness

75.00 %
Great

Care

80.00 %
Great

Respect

76.00 %
Great

Seen on time

68.00 %
Great
Filter

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