Colliery Court Medical Group

Stopped repeat medication without explanation

The practice was unhelpful when managing my ongoing prescriptions, making changes without prior communication. When I attempted to book an appointment by calling at the standard time, I was unable to secure one. Additionally, I was informed that certain health concerns fall outside their scope and would need to be directed elsewhere for support.

Easy to book appointments with friendly staff

Booking appointments is straightforward, and the team demonstrates professionalism and warmth. My family has been attending this practice for a considerable time and holds the standard of care in high regard.

Refused to help with private letter request

Was unable to obtain assistance with a private letter request, as the practice declined without providing reasoning. Despite having the means and willingness to pay for the service, the refusal felt unjustified. The response was unhelpful and disappointing overall.

Practice refuses to provide home visits

Would not recommend I am classified as having mobility restrictions, yet this practice has declined to provide home visits, stating they do not offer this service despite their practice management appearing to actively seek reasons to disregard patient concerns about care or its absence. The issues I have experienced appear numerous, and the practice seems overly inclined to attribute problems to external factors rather than acknowledging their own shortcomings in compassion and service delivery.

Staff made me feel genuinely cared for

The team demonstrated a caring approach throughout my visit.

Straightforward appointment booking process

Reasonably satisfactory

Finally got to see someone face to face

The staff were welcoming and approachable. It was wonderful to finally have an in-person appointment after an extended period of remote consultations. The car park had adequate spaces available.

Same day appointment when I needed it most

Having recently moved to the area and registered at this practice, I required an appointment due to a respiratory issue. I called early in the morning and was greeted by a friendly receptionist who arranged a same-day appointment with a clinical practitioner. The entire team demonstrated kindness and helpfulness throughout my visit.

Friendly staff made the early appointment easy

Vaccination appointment completed successfully. The team were cheerful and welcoming, even at that early hour 😂 and one staff member in particular was exceptionally friendly and reassuring. Much appreciated.

Felt listened to and genuinely cared for

I attended my initial appointment at the surgery following my recent relocation to the area. From the moment I registered with the practice, I have been met with warmth and consideration. The clinician I saw this week demonstrated genuine care and empathy throughout our consultation. I am very pleased with my decision to join this practice.

Felt unheard and talked over during appointment

The clinician was quite dismissive during my appointment, interrupting me while I was attempting to explain my concerns. I felt unheard throughout the consultation and left feeling upset and uncomfortable.

Helpful doctors let down by unhelpful staff

The clinicians at the practice have been helpful and take the time to listen to what patients need. Unfortunately, the other team members working at the surgery don't always demonstrate the same level of courtesy. Many of them come across as unhelpful and dismissive, with a negative approach to their work.

Easy online booking and flexible appointment times

I'm very pleased to be registered at this GP surgery. I found the online consultation request system straightforward to use, and I received a call the next morning to arrange my appointment. The receptionist was very helpful in scheduling my visit at a time that worked around my work commitments. The reception and nursing staff I've encountered have consistently been friendly and welcoming. One of the clinicians at the surgery is an excellent practitioner - demonstrating professionalism, attention to detail, approachability and strong listening skills. Given my background in healthcare and my experience working across multiple GP practices, I'm well aware of the current challenges facing the NHS and primary care services. I'm grateful to this surgery for maintaining such a good standard of care despite these pressures.

Rushed appointments don't address multiple health issues

It can be challenging to accomplish much during visits, as the scheduled appointment duration appears insufficient when presenting with multiple health concerns, as the practice seems reluctant to address more than one issue per consultation.

Practice has declined over many years

Have been a patient at this practice for over six decades and have never experienced such a decline in standards.

Practice didn't listen to my concerns

I would not recommend this practice. While I wish I could elaborate further, I feel unable to do so. I would advise not taking their assessments at face value and seeking a second opinion elsewhere, as it may be important for your health outcomes.

Counter staff attitude needs improvement here

The reception staff came across as unwelcoming and dismissive on multiple visits, appearing frustrated by patients attending the practice. During a recent appointment for my young child, the clinician provided a diagnosis that I felt was incorrect for what seemed like a straightforward condition, and treatment was prescribed based on this assessment. This experience was disappointing.