Colne Road Surgery

Incompetent and unprofessional

I have been waiting now for at least 4 weeks for the practice manager to return my call. She is either off or in a meeting. I wanted to speak to her with regards to my frustration over mixed messages about my blood test results with different professionals giving me different opinions on my results which has been worrying. Also one receptionist totally has a problem giving out incorrect or incomplete information.

Worst medical experience ever terrible service

I'd rate this zero stars if possible. After scheduling an appointment a week in advance through the surgery's reception, I was confirmed for the following Monday. Upon arriving for my scheduled time, the front desk staff claimed no record of my booking existed and suggested it had been cancelled without any notification. The entire situation is completely unacceptable and unprofessional. I absolutely cannot recommend this medical practice to anyone.

Terrible healthcare experience with unhelpful doctor

Completely useless to visit this clinic. The general practitioner is incredibly disrespectful. They act like they understand your body better than you do. Appointment scheduling is consistently behind schedule. This time, I waited an hour and ten minutes because the GP arrived late to work. This is par for the course at this practice. I strongly advise seeking medical care elsewhere.

Quick and caring service saved the day

Arrived quickly, and I'm grateful for their attentiveness.

Terrible service and total waste of my time

I scheduled a phone consultation and was assigned a 13:40 slot. By 2pm, no call had been received. When I contacted the medical practice, they claimed they don't provide specific appointment times, despite the clear time printed on my booking. They suggested the call would now be after 4:30pm, which is completely unacceptable. I had already rearranged my work schedule to be available during the originally agreed time. It's incredibly frustrating to be treated so carelessly. My next available appointment isn't until September 11th - utterly ridiculous. I'll likely receive a lecture about missed appointments and NHS costs, which is rich coming from them after their complete lack of professionalism.

Compassionate and professional phlebotomist rocks

Courtney conducted our blood tests with remarkable professionalism. Her efficient manner and warm demeanor quickly helped my husband feel relaxed and comfortable during the procedure.

Great service and friendly nurse

Professional service with a punctual arrival and a delightful nurse. The experience exceeded my expectations. Couldn't have been more satisfied. Much appreciation.

Compassionate care from waterworth and dr pedro

Nurse Waterworth was incredibly helpful and addressed every query I had. After I shared my health issue, she promptly scheduled a same-day consultation with Dr Pedro, who was equally compassionate and arranged the appropriate treatment pathway. Exceptional care from Colne Road Surgery... a top-notch NHS service that I wholeheartedly endorse.

Awesome service with a smile from amazing team

The employees were incredibly welcoming and went above and beyond to assist me. Much appreciation for their excellent service.

Smooth and speedy service for the win

I appreciate the prompt and efficient service you provided.

Amazing healthcare with caring and attentive staff

Absolutely delighted with this fantastic medical practice. The staff are incredibly helpful and accommodating. No request is too challenging for them, and they handle everything with remarkable efficiency. The reception team is outstanding, and every team member genuinely cares about patients. I'm thrilled I switched to this surgery after carefully considering other patient reviews.

Saeeda rocks at colne road surgery reception

What a delightful surprise to see Saeeda returning to her position at reception, she truly is an invaluable member of the Colne Road Surgery team. She consistently goes above and beyond in addressing any questions or concerns for me and my family. Welcome back, Saeeda! 👍😊 #DESERVESAPROMOTION! #SUPPORTFORSAKEDA💪🏽

Exceptional care and compassionate healthcare service

Truly exceptional experience with a wonderfully laid-back environment. The healthcare professional was attentive, took considerable time to explain my medical situation thoroughly, and provided excellent guidance. Warmest regards, Janet Keane.

Great service with a smile

Excellent customer support, much appreciated! 👍

Great service and smooth experience

The personnel were incredibly welcoming, my appointment started precisely as scheduled, and everything unfolded smoothly and perfectly. 😊

Amazing service with warm and friendly staff

The team demonstrated exceptional kindness and hospitality. I'm truly grateful for their wonderful service.

Sana's exceptional care makes nhs experience wonderful

I am absolutely thrilled with the outstanding assistance provided by Sana - she has been incredibly supportive in helping me and my children register, and her genuine understanding and kindness are truly remarkable. She is an absolute gem. The NHS shines brightly because of dedicated professionals like Sana.

Compassionate nurse made my hospital stay better

A compassionate and attentive healthcare professional who thoroughly walked me through every detail.

Disappointing product with quick decline

Deteriorating at an alarming rate

Compassionate care from a needle-phobia hero

Carol provided exceptional care during my treatment, demonstrating remarkable professionalism while being incredibly sensitive to my needle anxiety. Her approach was both delicate and comprehensive, helping me feel at ease throughout the entire procedure.