Colne Road Surgery

Frustrating experience with poor medical communication

Had blood drawn, and somehow the results vanished. They scheduled me for another appointment, but when I arrived, they claimed no record existed in their booking system. Additionally, a planned skin tag removal was abruptly canceled just three-quarters of an hour before my scheduled time. These repeated errors and lack of professionalism are precisely why I'm rating this experience at the lowest possible level.

Unprofessional and unhelpful medical practice nightmare

On 15/07/25, I was dismissed from the practice for a missed appointment, despite the fact that they had originally cancelled it without notifying me about rescheduling. When I confronted the staff about this discrepancy, they treated me as if I were fabricating the story, even though I possess call logs and text messages that clearly demonstrate the GP practice's failure to communicate with me. STEER CLEAR OF THIS PRACTICE! I will be transferring my whole family to an alternative medical provider as soon as possible.

Excellent customer service saves the day

The customer service representative was incredibly kind and supportive, assisting me in scheduling an immediate appointment for my mother with remarkable efficiency.

Friendly welcome at the front desk

The front desk staff was incredibly courteous and accommodating during my interaction.

Friendly service makes shopping a breeze

The employees were incredibly supportive and responsive to my needs.

Exceptional healthcare with friendly and professional staff

I have absolutely no complaints about the service provided by this medical practice. The entire team, including both the support staff and physicians, are exceptional, and I am thoroughly pleased with my experience. My sincere appreciation goes out to them.

Nightmare healthcare service with zero customer support

I've been stuck on hold as the first caller for three-quarters of an hour with zero response. This is even more frustrating considering I had already attempted contact from another phone line and was technically ahead in the queue. Their level of incompetence is staggering. The staff were completely unable to provide accurate information and seemed oblivious to a recent appointment that had already been scheduled. During a dementia review, the locum physician ludicrously claimed my family member couldn't have dementia simply because of her age, despite her having a confirmed diagnosis for over a decade. I strongly advise against using this service. The receptionists are not just unhelpful, but actively rude and dismissive, consistently failing to communicate correct details. When seeking an occupational therapy assessment, we were bizarrely given a contact number and reference code for an unrelated business in a different area, which had no knowledge of our referral. Absolutely avoid this service. These systemic problems have been persistently occurring for years without improvement.

Compassionate care from a truly amazing doctor

My interaction today was truly pleasant, with the physician demonstrating remarkable tenderness and providing a compassionate approach during the entire consultation.

Frustrating wait time at dental office

Scheduled for 8:30, but wasn't seen until 8:45. No explanation provided about the delay in the surgical area. What's the reason for this unnecessary wait?

Terrible gps service with endless waiting times

One of the most terrible GPS services I've ever encountered I've resided in numerous regions across this nation And this GPS ranks among the absolute worst To anyone considering registration, I strongly advise against it The phone wait time exceeds an hour just to secure an appointment in the next two months If by some unfortunate circumstance you're compelled to visit this deplorable pharmacy, you'll quickly realize the doctors are perpetually behind schedule Expect to waste countless hours in the waiting room just to obtain a simple paracetamol Completely and utterly not recommended If possible, I would assign this surgery zero stars An absolute disgrace

Surprisingly simple yet effective product

Satisfactory

Amazing product that exceeded my expectations

This is fantastic!

Exceptional nurse made my health check painless

The healthcare professional conducting my medical examination was exceptionally competent and approachable. She thoroughly detailed the procedure and its purpose, which put me at ease. Although I typically find blood draws uncomfortable, her skillful technique was so smooth that I barely noticed the needle. Her expertise and gentle manner made the entire experience much less stressful than I anticipated.

Frustrating registration nightmare with endless delays

Kicked off the register 3 times already! After enduring a 6-week wait for an appointment, I was informed that I'm not even registered at this location. What an absolute mockery of a system.

Rushed and rude doctor dismisses patient concerns

After enduring a lengthy wait for my appointment, I was finally called in to see Elizabeth. She spent barely five minutes with me before declaring, "That's done." When I attempted to raise another health concern, she curtly informed me that she could only address one issue and I'd need to schedule a separate appointment. I pointed out the extensive wait time to see her, but she responded with notable hostility, sarcastically remarking, "I have a waiting room full of patients... I'll have to tell them you want extra time." I was stunned, as I hadn't even mentioned the primary reason for my visit. Elizabeth left the room and returned visibly irritated, demanding, "What's the problem?" Later, I asked my husband, who was in the waiting area, if she had spoken to other patients. He confirmed she hadn't, yet I felt deeply humiliated and completely invalidated. The encounter left me emotionally shaken and profoundly disrespected. As a result, I've since transferred to a different medical practice. The entire experience was utterly disappointing.

Worst medical service ever total waste of time

Consistently stuck on hold for nearly an hour, only to be informed that no appointments are available for the next two months. Their staff shows zero initiative in helping secure a booking, simply advising you to keep calling repeatedly. This frustrating scenario has unfolded four times in a row. It's baffling why they continue accepting patients when they clearly can't manage their current load. The level of service is utterly disheartening. Apparently, patients are expected to endure this endless cycle of waiting until a slot miraculously opens up!

Smooth sailing through my medical journey

I'm thoroughly impressed with this medical practice. My medication management has been seamless, and scheduling appointments has been completely hassle-free and convenient.

Amazing customer support that truly delivers

Top-notch customer support that truly exceeded my expectations

Hope shines through challenging consulting journey

Recently, my consulting work has been promising. I'm beginning to see a path forward and feel optimistic about the future.

Compassionate care from amazing medical professionals

Compassionate and attentive medical professionals who truly prioritize patient well-being.