Colne Road Surgery

Inconsistent care with rotating medical staff

It's decent enough if you consistently see the same physician, but things can get tricky when you end up with different doctors each visit.

Amazing product worth every single penny

Pressured to submit a top-tier rating, but feeling somewhat skeptical about the request.

Great customer support made my day

Fantastic customer support delivered this afternoon, much appreciated!

Quick and professional health checkup

Met with healthcare professional for yearly checkup. Received thorough examination. Satisfied with the quality of care provided.

Exceptional care from a compassionate nurse today

The quality of care has significantly enhanced; the nurse who assisted me was exceptionally courteous, friendly, and professional. I appreciate the excellent service. Thank you, Kieron.

Terrible service and unhelpful medical staff

I've been a patient at this medical practice since Dr. Khan was in charge, but since Dr. Sha took over, the quality has drastically declined. Whenever I try to call, they rarely pick up the phone, and when they do, scheduling an appointment with a doctor takes at least two weeks. The receptionist, an elderly woman, is extremely discourteous, and I can't understand how she maintains her position. The overall service is completely unacceptable.

Great customer service every single time

The employees consistently demonstrate exceptional courtesy and are eager to provide outstanding assistance. I've been thoroughly satisfied with every interaction and the quality of service they offer - much appreciation for their dedication.

Amazing customer support every single time

Top-notch customer support that consistently hits the mark 👏 👍

Friendly staff made my day better

The front desk staff demonstrated exceptional courtesy and maintained a highly professional demeanor throughout my interaction with them.

Friendly service that exceeded my expectations

Extremely accommodating and exceptionally courteous

Great service with a smile

The staff were incredibly welcoming and went out of their way to assist me.

Terrible customer service at this medical practice

Incompetent front desk staff who are clueless about their communication systems and office procedures. They consistently fail to relay messages, despite multiple requests on different days. Frustratingly unresponsive, with just a single employee demonstrating any level of competence or professionalism.

Painful blood test with unexpected vein issues

Got blood drawn, but the vein collapsed during the procedure! Can't tell if it was my fault or not.

Exceptional service from a welcoming employee

The employee was exceptionally welcoming, interactive, and highly competent.

Great service from friendly medical staff

Scheduled a visit and was impressed by the receptionist's professional and courteous demeanor. Appreciate the smooth service.

Friendly service saves the day for me

The team went above and beyond to assist me. They promptly rearranged my overlooked booking without hassle. Much appreciation for their excellent service.

Disappointing emergency appointment with poor communication

Scheduled an urgent consultation as promoted, but when I arrived, they claimed no record of my booking. The front desk staff attempted to help, yet the situation remained unresolved, ultimately advising me to contact the NHS helpline 111.

Frustrating healthcare system leaves patient desperate and angry

My doctor advised me to schedule a medication review in two weeks, but when I tried to book, they claimed zero availability during that timeframe and suggested I call back next week for potential openings. I'm utterly baffled - where exactly are these mysterious new appointments supposed to materialize from? It seems completely absurd!

Endless waiting and frustration at colne road surgery

I am utterly exasperated and let down by the persistent problem of extended wait periods at Colne Road Surgery. The recurrent delays stem mainly from physicians arriving behind schedule, creating substantial disruption for patients who make every effort to be punctual for their consultations. This continued disregard for patients' valuable time is simply intolerable, particularly when such tardiness becomes a recurring pattern. I emphatically call on the administrative team to tackle this matter urgently and guarantee that medical staff strictly comply with their designated appointment times, thereby delivering prompt care and rebuilding patients' trust in the practice.

Friendly service with patient understanding

Always attentive and willing to listen, they provide ample opportunity for you to fully articulate your needs and concerns.