Colville Health Centre

Staff listened and treated me with kindness

The clinical team members are compassionate and attentive to my concerns. As a full-time carer for a family member, I have found the healthcare professionals, pharmacy staff and administrative team to be consistently friendly, courteous and supportive. I would highly recommend this healthcare facility.

Efficient practice that really listens to patients

Efficient and dependable. The clinical staff are attentive, well-informed and supportive. I hear about experiences at other GP practices and feel fortunate to be registered with this surgery.

Complaint ignored for weeks without response

1 star as there is no other choice… Disappointing service overall, submitted a formal complaint some weeks ago and have yet to receive a response. Sent several emails that appear to have gone unaddressed by the team, which is frustrating. Such a letdown given the level of contributions made to the system.

Practice has lost its way with follow-ups

The practice has changed considerably since the previous lead clinician's departure. There appears to be a lack of diligence in conducting routine health assessments and preventative screenings for older patients. Patients often experience lengthy waits throughout the day to receive a call back from clinical staff before they are able to schedule an appointment.

Honest assessment and quick resolution

Exceptional service from the clinician I saw. Pleasant, knowledgeable and efficient. I particularly appreciated the straightforward assessment of my health concern, and how promptly my case was handled.

Receptionist could listen better, doctors are excellent

The front desk team has shown some improvement recently, and the clinical staff remain excellent, which is the main reason I continue attending this practice. The reception staff could be more attentive to patient requests, however the medical professionals are highly efficient, consistently willing to assist, and have promptly addressed all of my concerns or worked to resolve them as quickly as feasible. I have consistently had positive experiences with the clinical team here.

Phone lines left me waiting and frustrated

The quality of service at this practice has declined significantly. Phone calls go unanswered, and after extended periods of waiting, the line is disconnected. The reception staff have also been unhelpful on multiple occasions, with several instances of administrative errors. This has been a disappointing experience overall.

Phone team turned away local applicants without clear reason

I submitted an online application to register with this GP practice. After some time, the reception team contacted me by telephone and explained that they do not accept applications from local residents, only from those living outside the area or city. This policy seems counterintuitive, as it would be unusual for someone to travel a significant distance for routine medical care. They also mentioned that the practice is operating at full capacity, which raises questions about why non-local applicants would be accepted under these circumstances while local residents are not. If you live in the local area, you may wish to consider alternative practices, as registration with this surgery does not appear to be available to you.

Phone queue hangs up after long waits

I felt compelled to share my experience despite not typically leaving reviews. This practice has delivered disappointing service overall. The clinical staff provided limited assistance with my concerns, and the administrative team fell short of expectations, appearing dismissive and unhelpful. Reaching the practice by telephone proved extremely difficult. I experienced a lengthy wait while in the queue before the call disconnected unexpectedly. Even with a scheduled appointment, I faced an extended delay before being seen, which appears to be routine at this location. Based on my experience, I would recommend considering alternative options for your healthcare needs.

Reception staff were genuinely helpful and friendly

Excellent doctors and reception team.

Quick callbacks and genuinely listened to concerns

An excellent medical practice overall. While I don't visit often, each healthcare professional I've encountered has been outstanding and resolved my issues efficiently. Even with their heavy workload, they return calls promptly, maintain a courteous manner throughout, and genuinely pay attention to what patients say. The front desk team are equally impressive.

GP admitted uncertainty about headache pain

I recently visited the surgery regarding a long-standing knee issue and headaches. The clinician prescribed medication for the knee condition for a week's duration and mentioned the discomfort might persist for several months. When I asked about the headaches, the response was that they were uncertain about the cause. I found this lack of clarity unhelpful and felt the consultation could have been more thorough. One star.

Helpful reception staff despite system complexity

I have not visited this practice frequently, however on the occasions I have attended, the clinical staff demonstrated kindness, professionalism and promptness. The appointments and processes ran smoothly without complications. I have also interacted with several members of the administrative team on multiple occasions. There appears to have been some turnover in these roles over the past few years. The staff members I encountered were personable and made genuine efforts to be courteous and supportive. I appreciate their commitment to going the extra mile, particularly when initial attempts to resolve matters required further follow-up. They persisted until issues were satisfactorily addressed. It is worth acknowledging that healthcare administration involves considerable complexity, and the systems in place are not always intuitive, which can lead to understandable confusion. I commend the entire team for their dedication and commitment to their roles.

Clean clinic and welcoming registration process

I recently registered at this practice and found the team to be extremely friendly and welcoming. The facility itself is impressively clean, well-maintained, and efficiently organised. I'm very grateful for the excellent service provided. 👍👍

Repeated missed phone consultations and poor listening

The service provided fell short of expectations and at times felt dismissive. Phone consultations were requested on multiple occasions but return calls did not materialise. There appeared to be an overemphasis on blood test results rather than engaging with the broader picture of ongoing symptoms, which led to additional medication being prescribed that subsequently caused further issues. When concerns were raised, there was reluctance to reconsider the approach or explore alternative options such as specialist referral. The experience suggested a somewhat formulaic approach to care that did not account for the complexity of individual patient circumstances. A more thorough and questioning attitude towards standard protocols, combined with willingness to seek specialist input when appropriate, would have been more reassuring.

Reception staff made booking difficult

The clinical team here are excellent, however the front desk experience has unfortunately been consistently disappointing over an extended period. There appear to be some staff members whose performance has not met expected standards, yet they have remained in their positions longer than might be considered appropriate.

Baby checks completed with helpful guidance

Attended a baby measurement appointment at this health centre, and the care provided was outstanding.

Helpful doctors who actually listen

Highly skilled medical professionals providing outstanding care and support!!

Wisdom tooth removal was painless and gentle

I had been dealing with a dental issue for quite some time and finally had the procedure done today. It went remarkably well and I barely felt anything throughout. The clinical team were incredibly gentle and made the whole experience very pleasant and comfortable. I'm very grateful for the care provided and would like to express my thanks.

Thorough phone assessment and careful examination

I had an excellent appointment recently. The clinician asked comprehensive questions during the initial consultation and suggested an in-person visit to ensure nothing had been overlooked. Throughout the interaction, I found the approach to be thorough and attentive, with clear and accessible explanations provided. The professional manner and engaging communication style made for a refreshing experience.