Concord Medical Practice

Welcoming reception staff made me feel valued

The reception team provided excellent professional service upon arrival. The medical and nursing professionals demonstrated kindness and attentiveness throughout my visit. I would note that some feedback I have encountered appears to refer to other healthcare facilities within the same building rather than this practice. This establishment maintains a first-class standard of care.

Consistent care and friendly staff throughout

I am surprised by the negative reviews as I have been attending this practice since childhood and have consistently had positive experiences. I am able to obtain appointments when needed and the staff have always been pleasant and helpful.

Receptionists helpful but doctors seem unprepared

The reception team are genuinely pleasant and consistently supportive. However, I find myself seeing different clinicians on each visit, and after describing my concerns, they often seem uncertain how to proceed. I end up having to direct the conversation and essentially work out solutions myself, which makes the appointments feel rather uncomfortable. I attended a follow-up appointment regarding a longstanding issue, and the response I received was dismissive, which I found quite frustrating. Asking follow-up questions during consultations tends to be unhelpful as the clinicians often don't have answers readily available. I've been attending this practice since childhood and previously had positive experiences where I felt heard and received appropriate treatment. The situation has changed considerably, and I'm now finding appointments feel unproductive. My concerns remain unresolved despite years of seeking help, and I'm beginning to question whether the issue lies with me rather than the care I'm receiving.

Appointment system leaves patients struggling to get seen

It has become very difficult to secure an appointment at this practice. I have not managed to see a clinician for approximately two to three years. When I contacted the surgery recently to discuss a health concern, rather than being presented with alternative solutions as should be standard practice, I was simply instructed to ring at 8:30 am daily in hopes of obtaining an appointment. The practice only schedules appointments up to two weeks ahead, which feels inadequate. I am experiencing discomfort and anxiety about my health, yet when I communicated these worries, I did not feel that my concerns were taken seriously or treated with appropriate care.

Reception turned away newborn babies without care

The practice's approach to handling newborn patients was disappointing and fell short of expectations.

Reception staff respond well to politeness

I have consistently had a positive experience provided that I maintain a respectful and courteous approach during my visits. Being polite and considerate has resulted in receiving the same courtesy in return.

Friendly staff and punctual appointments

The team here are welcoming and supportive. Appointments tend to run punctually, hopefully this continues. The facilities are well-maintained and pleasant.

Staff made me feel genuinely at ease

The staff are all wonderful, with clinicians going above and beyond, nursing team members always making you feel comfortable, and the reception staff being very welcoming.

Everyone at the practice was genuinely helpful

I have consistently found the entire team at this practice to be professional, caring and supportive. I would happily rate them five stars.

Friendly reception staff made all the difference

Surprised by the negative feedback I've encountered, as my own experience has been entirely positive.

Couldn't locate my son's test results

Unable to locate my son's blood test results.

Reception staff blocked access to GP appointments

This practice falls short of expectations. The reception team often attempt to redirect patients away from seeing a clinician when medical consultation is needed. It is difficult to understand how this facility maintains its status as a registered surgery. A rating lower than one star would better reflect my experience.

Phone lines impossible to get through on

I have found this surgery to be extremely disappointing, with what feels like a lack of patient care. Contacting the practice by phone is very difficult, and I have experienced significant delays in receiving my medications, with gaps of several months for one prescription and several weeks for another. I attempted to use an alternative pharmacy service in hopes of improving the situation, but this did not resolve the issue. Additionally, I have been waiting an extended period for a face-to-face appointment rather than continuing with remote consultations, during which I felt my condition was not properly understood. I would not recommend this practice to others.

Struggling to book an appointment here

Unable to secure an appointment. The practice would benefit from improved availability and responsiveness to patient booking requests.

Reception staff could be more helpful

I have been with this practice for many decades. I would say the clinical staff are fine and helpful, but the reception team could be more accommodating. This area needs improvement. I wonder if anyone monitors patient feedback and ratings for this practice.

Receptionist was dismissive and unhelpful

The receptionist was unhelpful and displayed poor customer service.

Reception staff were dismissive and hard to hear

The reception team came across as abrupt and dismissive. They frequently claim difficulty hearing patients, yet simultaneously play music in the waiting room loud enough that you're forced to raise your voice when discussing personal health matters in front of others—a situation that feels unprofessional and lacks dignity. The clinical staff have made errors with prescription details and have questioned long-standing medications for ongoing conditions. Appointments are regularly cancelled or rescheduled with minimal notice. I am considering switching to a different practice. I would recommend looking elsewhere.

Reception kept watching late arrivals without explanation

I have had a very poor experience at this surgery. On two separate occasions, I booked the earliest available appointment at 9.10am. In both instances, I waited in reception while the clinician arrived noticeably later, closer to 9.30am, without offering any apology or explanation. Both appointments subsequently ran significantly behind schedule from the start. More recently, a family member attended an appointment with the same clinician and experienced a substantial delay. I am dissatisfied with my experience here and would consider exploring alternative practices in the area, as there are other options available locally.

Friendly reception staff and attentive listening

The reception team members are consistently welcoming and approachable. I have developed a preference for seeing the same clinician, as they have built up a comprehensive understanding of my medical background over time. This established relationship has proven beneficial for my care. The clinician in question receives 5* recognition for their attentive approach to consultations and ability to listen carefully to patient concerns. Those who have left critical feedback online would benefit from appreciating the complexity and demands of general practice work. Should they possess the necessary qualifications and training, they would likely find the role considerably more challenging than their reviews suggest. One minor observation since the practice restructuring relates to appointment booking procedures - receptionists advise calling from 0800hrs onwards, though calls cannot actually be connected until 1000hrs each day. On a positive note, the ability to request same-day appointments when availability exists has improved, making it worthwhile to attempt booking at short notice. For anyone seeking a clinician known for their listening skills and attentive manner, the clinician mentioned above would be a suitable choice.

Phone queue couldn't handle urgent request

I called today to arrange an appointment for my young child following advice from the hospital regarding a serious health concern. I was informed that I should contact the practice again later in the week as scheduling had not yet been finalised. I found this response to be unprofessional and felt the practice did not prioritise patient care appropriately. This reflects a pattern of disappointing experiences I have had with this surgery in the past regarding my own healthcare needs. I have decided to register with a different practice.