Conway Medical Centre

Compassionate care that truly makes a difference

The physicians at this clinic are wonderfully caring and responsive, addressing every medical query or worry I've encountered with the utmost professionalism. I'm truly grateful to the front desk and administrative team for their exceptional assistance.

Lifelong family care at its absolute finest

I've been a patient at this medical practice since childhood, just like my entire family. The doctors, reception staff, and nurses have consistently been incredibly supportive. I've never experienced any issues, and I can confidently say this is the absolute best healthcare facility I've ever encountered xx

Horrible customer service from unprofessional receptionist

The receptionist displayed an incredibly unprofessional demeanor, communicating in an extremely disrespectful and inappropriate manner. Their conduct was shockingly discourteous and lacks basic interpersonal skills. The establishment urgently needs to either retrain this staff member or recruit a more refined and courteous individual who understands proper customer interaction.

Terrible customer service at medical office

The front desk staff display a complete lack of professionalism and courtesy. Their demeanor is consistently hostile, and they habitually shift blame onto patients rather than providing supportive service.

Unhelpful staff make medical care a frustrating experience

The staff here are utterly unhelpful when it comes to scheduling appointments, essentially telling patients to either wait until they're fully recovered or contact emergency services if their condition is critical. The receptionists seem more interested in socializing and enjoying their coffee breaks than providing any meaningful medical assistance. This place feels more like a casual social gathering spot than a professional healthcare facility.

Dangerous medical mistake left me in shock

On October 4th, 2023, at 2 pm, I encountered a frustrating situation with a female staff member. I have a known penicillin allergy, which I've consistently communicated to medical professionals. Despite this, I was inexplicably prescribed medication containing penicillin. Trusting my doctors, I initially took the pill, only to discover an allergic reaction after reading the box's ingredients. The female staff member callously blamed me for not checking the medication, completely disregarding the fundamental responsibility of healthcare providers to ensure patient safety. Isn't it their primary duty to prescribe appropriate medication? There are vulnerable individuals—deaf, blind, or otherwise—who depend entirely on medical professionals' expertise and care. If healthcare workers cannot be trusted to perform their basic responsibilities with diligence and compassion, they have no business being in this critical profession. This experience has been a harsh reminder that one cannot blindly trust medical staff, and vigilance is unfortunately necessary.

Unprofessional staff ruined my entire medical experience

The front desk staff and other employees displayed an unacceptable level of discourtesy. Their conduct falls far below the professional standards expected in a medical setting. If their attitude doesn't improve, I'm seriously considering taking my entire extended family's medical business elsewhere and finding a more respectful surgical practice.

Frustrating healthcare experience with impossible scheduling

Scheduling an appointment seems impossible. I've been attempting to modify my prescription for three consecutive days, always calling around 11am, and I'm consistently met with a message stating they're closed. They direct me to contact them during their limited Friday hours of 8am to 5pm, which is exactly what I'm trying to do!

Mixed care with terrible phone support

The medical professionals at this facility are truly exceptional, and I've been a patient here for years. However, the front desk staff are incredibly incompetent. I've been stuck on hold for more than an hour with just four people in the queue, and I've been first in line for half that time. It's absolutely ridiculous that it takes over an hour to answer a phone call. In terms of customer service, this place is absolutely at the bottom of the barrel, and without significant improvements to their staffing, they're unlikely to survive.

Terrible medical care that needs serious investigation

If individuals encounter issues with this medical centre, I recommend lodging a complaint with the CQC. Ideally, this will prompt them to enhance their service quality. My personal interaction with this general practice was deeply distressing. I felt completely stuck and powerless. The experience has left a significant emotional impact on me. Fortunately, I have since moved on from their care. It was only after filing a formal report that I finally received a comprehensive apology from the surgery for the ordeal I endured.

Terrible service from rude medical staff

Absolutely appalling front desk staff with terrible attitudes. Completely unprofessional conduct Total lack of patient consideration While the surgical team and medical professionals are competent, the reception and telephone support are extremely poor and disappointing.

Terrible service from unprofessional medical staff

Who needs a medical professional when you've got clueless front desk staff playing doctor? Incredibly discourteous and unprofessional receptionist. Called first thing in the morning, and she's suggesting an appointment at another clinic 12 hours later. The physicians are excellent, but their team is undermined by receptionists with zero medical training who haven't taken any professional oath and seem more interested in chatting than maintaining patient confidentiality. It's ridiculous when unqualified individuals are given administrative roles in healthcare settings.

Exceptional care from compassionate medical professionals

Consistently exceptional. The staff, from front desk personnel to the incredible medical professionals, are top-notch. Scheduling appointments is a breeze, and they consistently provide comprehensive care. I have absolutely no complaints whatsoever. Special recognition goes to Shaista, Dr. Thiru, Dr. Alam, and Dr. Charles.

Worst medical experience ever terrible service

I consider this to be the most terrible medical practice I've ever encountered, especially when attempting to schedule an appointment, which is an incredibly challenging task. It's utterly bewildering how anyone could possibly rate this place with 5 stars - they must either be delusional or personally connected to the staff. No rational person would ever give such a high rating to this establishment. Even if you manage to secure an appointment and sit in the waiting area, all you experience is the constant, unrelenting ringing of phones that remain perpetually unanswered.

Terrible customer service at medical office

Utterly unhelpful and discourteous front desk staff member

Amazing medical care with compassionate service

Throughout the years, from Dr. Parsad's era to today, they consistently demonstrate exceptional dedication. I'm genuinely puzzled by the surprisingly low ratings this medical centre has received. If you choose to seek care elsewhere, you'll quickly understand the quality you've left behind. Absolutely deserving of a perfect 5-star rating. Maintain your outstanding service!

Terrible customer service from unprofessional staff

Absolutely terrible service with extremely unprofessional staff. The representatives are discourteous, aggressive, and dismissive. They consistently mispronounce names, interrupt conversations, and raise their voices inappropriately. They abruptly end calls without resolution and refuse to identify themselves when asked. The administrative team, particularly those working the daytime shift, are consistently discourteous and unhelpful. Their conduct is unacceptable and reflects poorly on the entire organization.

Terrible customer service left me frustrated and helpless

Utterly frustrated by the customer service experience when attempting to discuss my mother's prescription. I was stuck in a queue for a staggering two hours, despite being third in line. The staff's demeanor was hostile and unhelpful, which has ultimately convinced me to seek a new healthcare provider.

Friendly service that goes above and beyond

The employees here are exceptional and incredibly supportive, consistently demonstrating a genuine commitment to assisting customers with their needs.

Worst medical experience ever at conway centre

It seems like the medical staff have been reluctant to engage since the 2019 pandemic... Passing away appears more straightforward than navigating the gatekeepers (receptionists) at Conway Medical Centre, and even when you manage to get there, securing a GP appointment feels utterly unattainable. I've been struggling for two years now, making my third attempt to see my doctor, spending over an hour on hold twice with zero success.