Conway Medical Centre

Terrible healthcare experience at this awful clinic

An absolutely appalling medical practice that lacks any semblance of professionalism. The physicians display a condescending attitude, and the front desk personnel are incredibly discourteous and unwelcoming.

Terrible customer service ruins entire company experience

Why are their telephone support staff so discourteous and ill-tempered? We comprehend the challenges of your job and acknowledge your workload, but please compose yourselves more effectively to avoid appearing even more unprofessional than you currently do. This situation is unlikely to improve anytime soon! They recently conducted a customer satisfaction survey claiming everything is running smoothly. Who are they trying to fool, really...

Worst medical experience ever terrible customer service

I'd give this place zero rating if I could. The front desk staff are astonishingly discourteous, ill-mannered, and disrespectful. Despite being a long-time patient of this practice, I'm utterly bewildered that these employees have maintained their positions for so long without showing any personal growth or improvement. They demonstrate absolutely no consideration for the patients they serve.

Terrible service and unprofessional front desk staff

The front desk staff demonstrate a severe lack of professionalism and courtesy. Management should seriously consider replacing them with more competent and courteous employees.

Frustrating wait times at this overcrowded spot

Wait times are consistently excessive, and getting through seems impossible.

Horrible customer service at medical practice

The front desk staff are incredibly unprofessional and completely unacceptable. Whoever is managing this practice, whether Dr. Prasad or the current leadership, urgently needs to either terminate these employees or provide them with comprehensive customer service training.

Terrible medical care that left me in constant pain

This surgical facility is absolutely the most terrible medical establishment imaginable. I've been suffering from continuous pain since June, and not a single piece of medical guidance or treatment has been provided to me. The front desk staff behave as if they're superior to everyone and demonstrate complete indifference toward patient welfare. Their operational procedures are the most ridiculous I've ever encountered - they're unreachable at 8am, and when you finally manage to connect with someone, they consistently claim to be fully booked and redirect you to call back the next day. I am utterly bewildered how this clinic continues to function. If my health deteriorates or, God forbid, I suffer fatal consequences due to their gross neglect, I will personally ensure this place is permanently closed down.

Terrible service from heartless and unhelpful receptionists

Absolutely appalling conduct from these discourteous front desk staff. I ring precisely at 8:30 am and miraculously, in mere moments, they claim to be completely scheduled. They're interacting with fragile, delicate, and ill patients, yet display zero compassion or empathy. I genuinely hope that someday they develop some understanding of human decency.

Terrible medical centre with zero customer service

A truly abysmal healthcare provider. They consistently fail to pick up phone calls, and on the rare occasion they do, they immediately disconnect. The phone line is perpetually engaged, the reception staff are incredibly unhelpful, and securing a doctor's appointment seems impossible. Even when you manage to get through, they're completely overbooked, and I'm baffled how this practice continues to operate. Their so-called 'service' is utterly disappointing. The chances of them actually answering the phone are slimmer than winning the lottery. This medical centre requires serious investigation due to their appalling management and complete lack of patient care.

Friendly doctors but terrible receptionist attitude

The general practitioners at this clinic are competent, but the front desk staff urgently require customer service training in basic interpersonal communication. Their demeanor is consistently discourteous, dismissive, and lacking professionalism. Despite patients approaching them politely and respectfully, certain receptionists respond with unnecessary sarcastic remarks.

Terrible service ruins good medical staff experience

The process of divulging my personal details in a public setting is deeply uncomfortable. Being asked to share my name, birthdate, address, and medical reason in front of other people feels like a serious invasion of privacy. I would expect them to discretely note these details during the initial phone booking. Regarding their telephone booking system, it's absolutely frustrating. Repeatedly encountering a busy signal (I've personally experienced over 20 redial attempts) is exasperating. Even when you finally navigate through the automated menu and select the correct option, the call frequently disconnects, forcing you to restart the entire tedious process. The medical staff themselves are wonderful - kind, approachable, and genuinely helpful. However, every other aspect of the service is completely unacceptable.

Terrible experience with terrible service

Absolutely terrible customer experience

Worst medical practice ever terrible customer service

I've spent nearly the entire day on the phone, and when someone finally answered, the receptionist was incredibly discourteous. She refused to connect me to a manager and repeatedly insisted I submit a written complaint. After being a loyal patient of this practice for 31 years, I can confidently say it has never been this terrible before.

Terrible reception ruined my healthcare experience today

After examining other reviews, I've noticed a recurring issue, and today I personally encountered extremely subpar customer service from a receptionist at this medical practice. Her demeanor completely contradicted the core principles of the NHS, leaving me feeling disregarded and unappreciated as a patient. She even went so far as to challenge me, suggesting I file a complaint if I had concerns, which is absolutely unacceptable. Is this truly representative of the staff this surgery hires? It's utterly REPREHENSIBLE! While I've previously experienced outstanding service from some receptionists, this particular individual was exceptionally discourteous and unprofessional!!!

Unprofessional and insensitive healthcare practice nightmare

09/12/2020: I can confidently declare this is absolutely the most terrible medical practice imaginable! How can an establishment like this possibly remain operational! 10/12/2020: Following my disclosure of deeply personal and distressing information to my general practitioner, the receptionist shockingly confronted me about my previous critical online review. Such a conversation was completely inappropriate and unprofessional. These staff members urgently require comprehensive training in core NHS principles. This practice fundamentally contradicts everything the National Health Service represents.

Compassionate care when we needed it most

Exceptional care and assistance from both the front desk staff and healthcare professionals. We're truly grateful for your support during this challenging period for our entire group!

Terrible customer service from unhelpful receptionist

The front desk staff display a shocking lack of professionalism and basic courtesy. Their communication skills are abysmal, especially when I was attempting to schedule a precise appointment for my son's specific doctor. The female staff member was extremely discourteous and dismissive. I emphasized that not all physicians offer identical care, which is why I needed to discuss details directly, but she completely ignored my concerns. I noted her name is "Zainab" and observed that several other receptionists seem to share her unhelpful and disrespectful approach.

Exceptional family surgery with compassionate and responsive care

This medical practice has been my family's go-to for years, and I consistently recommend them to others. The surgical team is exceptional, compassionate, and always provide multiple treatment options. How often do you find a clinic that offers same-day appointments when you call? In the rare instance you can't secure an immediate slot, the doctors are responsive and typically return calls within a few hours. If they determine your situation requires urgent attention, they'll invite you in that very day. I've read some other reviews and found many of them utterly disappointing. The reception staff are local community members we're familiar with, and I've never encountered any discourtesy - which I attribute to treating them with respect. I was deeply fond of my original physicians, Mr and Mrs Prasad, and I'm delighted to see the practice's family legacy continuing with Luton's finest medical professionals. My sincere appreciation goes out to this incredible team, and I hope this review demonstrates how much they mean to our community.

Great healthcare with caring professionals

Conway Medical Centre consistently delivers exceptional service. The reception team and physicians are not only approachable and skilled but also genuinely committed to patient care. They demonstrate remarkable flexibility, offering same-day appointment scheduling which is incredibly convenient for patients.

Great medical care in a trusted local practice

I cannot praise this medical practice enough. My family has a long-standing history with this surgery, and both my relatives and I have consistently received top-notch medical care. The healthcare professionals here are consistently compassionate and highly competent. Through my community work, I've heard numerous distressing accounts from others, but this surgery stands out. It's one of the few practices in Luton that offers same-day appointments. While the reception team is clearly busy, they remain responsive and genuinely supportive when addressing patient inquiries.