Cookham Medical Centre

Compassionate doctor who truly cares for our family

Dr. Sealy provides exceptional care for our entire family at the medical practice, and we are incredibly grateful for his outstanding service! He demonstrates remarkable skill in interacting with our young sons. While medical appointments can often feel intimidating, Dr. Sealy ensures a reassuring and relaxed atmosphere for the children. We deeply value his commitment to our well-being, as he consistently monitors our health and diligently follows up on our medical needs. Our sincerest appreciation goes to him!

Compassionate care saved my life and health

This establishment is pure excellence. The medical staff demonstrate remarkable compassion and expertise. Without the swift and decisive intervention of these incredible physicians, I would certainly not have survived. Despite experiencing intense psychological anguish, I received precise and appropriate medical care. During my surgical procedure, they uncovered a critical gastric infection, and now I am gradually recovering both emotionally and physically. I cannot express enough gratitude to these extraordinary doctors. You are truly exceptional! Kr sanne

Exceptional care from compassionate medical professionals

Outstanding, consistently. The front desk staff are genuinely committed to assisting and display remarkable empathy. The medical professionals are meticulous and supportive, making patients feel completely cared for and secure.

Great local medical center with caring staff

We've been patients at Cookham Medical Center for more than five years, and throughout this time, we've consistently experienced a practice that operates smoothly, effectively, and with exceptional customer service. Our sincere appreciation goes out to the entire team.

Beware of unprofessional receptionists at this clinic

The medical professionals are competent, but exercise EXTREME VIGILANCE with the front desk staff. They consistently misplace prescription submission forms. My spouse has witnessed and overheard reception employees engaging in inappropriate discussions about patient medical conditions (specifically a male patient experiencing sensitive health concerns) which I will not elaborate on, as I found their behavior deeply unprofessional and unethical. I'm fully anticipating this critique will suspiciously vanish. Deplorable client interaction experience

Terrible pharmacy service left me without medication

I'm inclined to rate this a single star due to their complete incompetence. I submitted my prescription last Monday, and after a full 10 days, they still haven't processed it, leaving me without my necessary medications. Only after I initiated contact did I discover that the GP had failed to finalize the entire prescription procedure.

Reliable care but growing pressures ahead

As a loyal patient with a history of excellent treatment for my entire family, I'm concerned about the increasing strain on the surgical department compared to a decade ago. With upcoming local housing developments potentially adding more pressure, I hope the quality of care doesn't become significantly compromised.

Exceeded all my expectations with amazing service

Far surpassing expectations, truly remarkable

Fantastic service from a caring medical team

Cookham medical centre truly deserves top marks for their consistently outstanding service and care.

Confusing hospital visit with unnecessary mask protocol

Smooth process overall, but the mask requirement in non-critical hospital areas seemed unnecessarily odd and puzzling.

Lifesaving service beyond my wildest expectations

Thoroughly delighted. After signing up just last month, they swiftly managed my medication requirements and efficiently coordinated a significant surgical procedure for me in the subsequent month.

Frustrating wait and impossible online booking system

I understand their hesitation about reopening, but the inability to schedule an appointment online coupled with a 47-minute (and ongoing) phone wait is frustrating. The booking system clearly needs more available slots or they should consider adding another staff member to handle calls. I started as the eighth caller in the queue, and now I'm down to the third - it seems like people just love to chat endlessly. Come on!

Great healthcare experience with caring professionals

The medical staff here, from physicians to nursing team and front desk personnel, are top-notch. They've been incredibly attentive and friendly, with their telehealth services during the pandemic being particularly impressive. Overall, a highly competent and well-run healthcare facility.

Great service and quick response times

I recently joined this medical practice and have been thoroughly impressed by their exceptional customer service. Whenever I place a call, I'm connected with a representative almost immediately, and they've been incredibly efficient in addressing all of my questions and concerns with remarkable speed and professionalism.

Caring staff but frustrating appointment scheduling

Medical staff are incredibly supportive, but scheduling a consultation can be challenging and somewhat frustrating.

Frustrating booking experience with terrible customer service

Scheduling an appointment was a complete nightmare. My elderly father, who's in his sixties, was flat-out rejected. Their reservation system is seriously flawed and requires a complete overhaul.

Compassionate doctors make nhs healthcare truly exceptional

I've been a patient at this GP practice for over a year, and I'm gradually understanding the challenges they navigate. As a cancer patient since 2016, I've noticed an exceptional commitment to detail across all levels of medical staff, from junior doctors to senior practitioners. My previous GP, who was junior, has moved on, and her replacement, Dr. A. Birdi, is a senior GP who has been outstanding. Considering my complex medical history and ongoing wound care, she truly embodies the NHS's core principle of supporting patients through difficult times. In my view, the practice has continuously improved and become more effective. I'm genuinely impressed with their service. My only suggestion would be the addition of a BT WiFi open reach hot-spot, which could streamline booking processes, accessing results, and managing referrals. Cookham has now implemented an "e-consult" service through their website, which I'm excited about. I'll keep everyone updated on my experiences. Thank you for reading.

Booking nightmare at this otherwise awesome clinic

Scheduling an appointment here is incredibly aggravating. While they offer a digital platform for booking with doctors, there's no such option for nurses, who I visit quarterly. The availability of appointment slots seems totally random and unpredictable. The medical team is fantastic, but their booking system is utterly dysfunctional.

Excellent care from compassionate medical professionals

Highly skilled and competent medical professionals who provide excellent care and treatment.

Heartless doctors deny urgent care for sick toddler

When our local GP was closed, we contacted 111 for assistance after my toddler developed a high fever and was covered in a rash. 111 directed us to this particular GP surgery to guarantee we'd receive medical guidance promptly. However, the doctor at the clinic categorically declined to offer any medical support, citing that we were outside his designated service area. While I might comprehend such a territorial policy for an adult, denying essential medical care to a sick two-year-old represents a shocking failure of professional and humanitarian responsibility.