Cornbrook Medical Practice (Booth Street)

Worst medical experience ever waste of time

Absolutely dreadful service. The sole appointment method involves a same-day phone consultation with a physician who invariably directs you to the walk-in clinic, where you'll waste two hours only to be informed that you should have consulted your primary care doctor instead. The reception staff are hostile and transparently demonstrate their unwillingness to assist patients.

Unacceptable wait times for sickle cell patient

Scheduled for a 10:30 consultation, yet I remained in the waiting area until 11:04. This delay is absolutely unacceptable, particularly for someone battling sickle cell disease. I feel compelled to highlight the utterly disrespectful manner in which patients are being treated here.

Declining service ruins once-great medical practice

I've been a patient at this medical practice for more than a decade, since 2010. Recently, scheduling even a telephone consultation has become nearly impossible, and the front desk staff are incredibly discourteous and unhelpful. As someone managing mental health challenges, I've always received exceptional care here. Now, the situation has deteriorated dramatically. The receptionists' conduct is completely unacceptable - they're dismissive and seemingly indifferent to patients' needs. My physician, Dr. James, remains an outstanding healthcare provider who has consistently supported me through difficult times. It's truly disappointing that the administrative staff are undermining the practice's previously excellent reputation by treating patients so poorly.

Terrible service and unhelpful front desk staff

Unprofessional front desk staff have consistently dismissed my attempts to schedule an appointment since the tail end of last year. Every time I reach out, I'm met with condescending remarks about an extended waiting list and a distinctly discourteous demeanor.

Terrible service from unhelpful and dismissive receptionist

The front desk staff displayed an incredibly discourteous attitude. When I simply requested assistance with my child's medication, her demeanor suggested complete disinterest in her work, and her explanation was convoluted and unhelpful.

Compassionate care from the most amazing nurse

I unexpectedly needed urgent vaccinations and was fortunate to be seen by Karen, who was hands-down the most compassionate healthcare professional I've encountered. Her expertise, empathy, and gentle demeanor were extraordinary - she completely calmed my anxieties and meticulously addressed every single one of my queries and worries. I was genuinely blown away by her exceptional care. Karen, you're truly remarkable at your job and an absolute gem of a healthcare provider! Immense gratitude for your incredible support.

Terrible service from a once-reliable company

I've been a loyal customer of cornbrook for quite some time, but recently their service has deteriorated dramatically. My attempts to schedule an appointment have been frustrating, with calls either disconnecting abruptly or being restricted to same-day bookings only. The staff demonstrated zero empathy or willingness to accommodate my specific scheduling needs, completely disregarding my explanation that I require advance planning and cannot manage last-minute appointments.

Quick and efficient healthcare solution

I was genuinely amazed by the exceptional service. They efficiently evaluated my medical concerns and quickly directed me to the pharmacy, resolving my situation within a short timeframe. Remarkable utilization of resources and excellent standard of care.

Fantastic healthcare team exceeds every single expectation

Every interaction at this facility is consistently top-notch, from the welcoming front desk staff to the professional and caring medical team throughout the entire practice.

Terrible customer service from unhelpful phone staff

The front desk staff was incredibly dismissive and impatient. Their sole focus seemed to be cutting the conversation short, showing zero interest in hearing my concerns or providing any meaningful assistance.

Disappointing decline from once great medical practice

I've been a patient at this practice for three years, and it was phenomenal when I initially signed up. Currently, phone calls are immediately terminated by an automated system before you can reach a human. Appointment booking is restricted to the NHS app, with no online option. The entire operation appears to be a complete mockery. It's impossible to communicate about medications or any other concerns. The service is utterly deplorable. Steer clear of this practice without hesitation.

Terrible service and impossible to book appointments

Completely worthless medical practice that fails miserably at basic scheduling. Attempting to book an appointment online is an exercise in frustration, with booking functions consistently unavailable even during supposed business hours. The general practitioners here seem to have minimal presence, working only sporadic days at the clinic. Without doubt, this is the most incompetent healthcare provider I've ever encountered!

Cornbrook fails to support patient's mental health needs

I initially submitted a request almost two months back, attempted to follow up at the end of September, and three weeks later, I'm still waiting. It's disheartening to witness Cornbrook's lack of commitment to mental health support, as they seemingly generate more anxiety and stress for patients. The receptionists interact with an attitude of superiority, displaying zero empathy or compassion. As a result, I'm unable to provide documentation for my employers and now face the very real threat of job loss and potential eviction, all due to a straightforward request being consistently overlooked.

Terrible medical care and dismissive doctors nightmare

Extremely poor quality of medical attention, I suffered from a prolonged stomach infection for months before they finally diagnosed it. Throughout the entire process, my concerns were consistently dismissed, and I was even accused of being overly dramatic. The physicians at this clinic tend to diagnose medical conditions but fail to provide adequate explanations, resulting in significant emotional distress. I strongly advise potential patients to carefully consider their options before choosing this practice. Absolutely seek alternative healthcare providers!

Compassionate doctors behind frustrating scheduling nightmare

The medical staff demonstrate genuine compassion and empathy, yet scheduling an appointment seems nearly impossible. The front desk personnel adopt an aggressive and unhelpful demeanor, even when dealing with straightforward medication refill requests. Instead of assisting me in booking a consultation with my physician, they suggested I seek care elsewhere.

Terrible healthcare experience at local medical practice

Absolute bottom-of-the-barrel medical practice in Manchester. Completely avoid these healthcare providers - they're incredibly rude and dismissive when you're seeking genuine medical assistance.

Worst medical office experience ever

Unhelpful front desk staff makes scheduling extremely difficult at this location.

Quick and efficient medical service

Secured a same-day booking with impressive speed, and the scheduling process was smooth and efficient. The staff was prompt in setting up my appointment. Consistently experience high-quality care during my visits.

Exceptional care from a top-notch dental professional

Dr. Donald and his team provided exceptional care during my visit. The entire staff was welcoming and made me feel comfortable. I'm truly grateful for the wonderful treatment I received from Dr. Donald and his practice!

Smooth and professional healthcare service

Scheduled in advance for an electrocardiogram with the medical professional. The appointment commenced precisely as planned, and the nurse was cordial and considerate, providing clear explanations throughout the procedure. An exceptionally positive interaction within the healthcare setting.