Cornbrook Medical Practice (Booth Street)

Disappointing product with low expectations

Subpar, but not surprising given the circumstances

Terrible care and disregard for patient health concerns

Extremely subpar service quality, with complete disregard for patient well-being and medical concerns. During my most recent appointment, I was suffering from a persistent ear infection and elevated temperature for over five days. Ultimately, I was compelled to seek treatment at an alternative medical facility, where I received prompt and thorough attention. I must ask: Dr. T Donald, is this a result of fundamental professional incompetence or deliberate indifference?

Unprofessional clinic with rats and cancelled appointments

Absolutely the most disappointing medical practice I've encountered. The general practitioner consistently fails to show up for scheduled shifts, and bizarrely, a pest control worker appears so frequently that they seem to be a regular fixture. When I attempted to reschedule, my appointment was abruptly cancelled without any notification. These doctors are completely incompetent and utterly unhelpful.

Amazing medical practice that truly cares

When I began university, I joined this medical practice and have consistently had exceptional interactions. The staff are incredibly welcoming and create a non-judgmental environment where patients feel completely comfortable. Booking appointments is seamless, with the reception team always accommodating. Typical wait times are around a week, which is standard for urban healthcare settings, and they're great about fitting in urgent consultations when needed. Prescription refills are processed remarkably quickly, usually within sixty minutes. What truly sets them apart is their inclusive approach, particularly towards the LGBTQ+ community, with comprehensive and prominently advertised health screenings. Their mental health support has also been outstanding in my experience. I cannot recommend them more highly - a perfect score of 10/10 ☺️

Terrible service led to painful thumb infection

When I first moved to Manchester, I chose this medical practice. Unfortunately, I suffered a deep knife cut to my finger. I knew I needed to see a doctor quickly, but they were unhelpful in scheduling a timely appointment, causing my wound to become infected. By the time I finally secured a consultation, the GP prescribed a weak antifungal cream that proved ineffective. The infection continued to worsen, and I was only able to properly address my medical issue after switching to a different GP practice, with whom I am now completely satisfied. At that time in 2020, their communication was extremely limited, requiring patients to either telephone or physically visit the office. Their lack of online services and poor medical responsiveness was frustrating. I absolutely cannot recommend this practice to anyone.

Terrible service and unhelpful medical staff

To be frank, my interactions with this general practice have been consistently frustrating. Every time I attempt to contact them, the staff seem irritable and unwilling to assist. I've given up on phone communication entirely. I submitted a letter requiring a doctor's signature over two months ago, and it remains unaddressed. When they eventually schedule an appointment, it's after a three-month wait. I'm not trying to be difficult, but I'm simply stating the facts. I believe it's time for me to switch healthcare providers. They might benefit from adding male staff members, as the current team I've spoken with are particularly unhelpful and moody.

Exceptional care that truly makes a difference

Over recent years, this medical practice has made remarkable strides. The front desk staff consistently demonstrate warmth and kindness. The doctors and nursing team show exceptional compassion and understanding. Roxanna, in particular, stands out for her outstanding care.

Friendly gp with great service and helpful staff

The practice has definitely improved from its previous state. I found the welcome at reception to be warm, and I successfully registered for my NHS services here. The entire team is incredibly supportive and accommodating.

Terrible service and frustrating online booking system

Booking an appointment here is an absolute ordeal. The online system is perpetually malfunctioning, making it nearly impossible to schedule a consultation. This level of service is a complete embarrassment to the National Health Service standards.

Fantastic healthcare with caring and efficient staff

I'm puzzled by the low ratings because my experience with this general practice has been nothing short of exceptional. Scheduling appointments is a breeze, and the medical staff demonstrate genuine compassion and thoroughness. Whether I've been in for an in-person visit or reached out remotely, their professionalism has been consistently impressive 👌🏻

Terrible healthcare experience with frustrating service

Absolutely dreadful service that makes scheduling an appointment nearly impossible. Their digital platform is incredibly frustrating, with poor usability and accessibility. The practice outsources GP call handling, meaning you'll never communicate directly with your doctor. Wait times for return calls are excruciatingly long. This is a pathetic excuse for a medical practice with facilities so substandard that it's shocking they're still allowed to operate. The entire experience is monumentally disappointing and unprofessional.

Unhelpful receptionist destroyed my hope for support

I was desperately seeking an in-office consultation due to lacking a private space for a delicate discussion, and the receptionist's attitude was incredibly off-putting. Every time I explained my weekday availability challenges, she would audibly groan and muttter under her breath. At one point, we agreed on a specific time slot that worked for me, but she subsequently altered the appointment and then denied our previous arrangement. Her unprofessional and dismissive demeanor was so discouraging that I almost abandoned seeking the medical assistance I needed. While I've typically had wonderful experiences with the doctor and have rarely encountered issues with staff, this current receptionist seems completely uninterested in patient care and support.

Terrible service and frustrating booking experience

Scheduling an appointment is incredibly frustrating, with their website being a maze of confusion. I spent an eternity on hold, only to finally reach a receptionist who abruptly ended the call without any assistance.

Misleading hours wasted my precious morning time

Google Maps states the clinic opens at 8am, but when I tried calling at 8:40am, they were still shut. I had to abandon my attempts to reach them because I needed to head to work. Their posted hours are inaccurate, and the voicemail simply repeats a message about being closed, reiterating their supposed opening times.

Worst purchase ever waste of money

Terrible

Top-notch gp practice with online booking ease

I consider this NHS GP practice to be among the top-tier in the area, potentially even the region. Their digital appointment scheduling works smoothly, complementing traditional telephone booking. The front desk personnel demonstrate a consistently professional and compassionate approach. The practice operates across two current locations and is preparing to launch a third site soon. Unlike many other local GP practices that require patients to call early morning and compete for limited slots, Cornbrook offers a more flexible system. Patients can typically schedule routine consultations 2-4 weeks ahead and secure urgent appointments with relative ease. It's important to recognize that all general practices are currently experiencing significant challenges due to the NHS's financial constraints and systemic pressures, which stem from government austerity measures. Most critical feedback should be understood within this broader context.

Mixed experiences with friendly and unfriendly staff

I've been a patient at this medical practice since childhood and experienced consistently good care until lately. The service remains generally positive with competent physicians. The front desk staff, however, vary in quality - some can be curt and seemingly uninterested when interacting with patients, while others are genuinely warm and supportive. Despite these inconsistencies with reception, I would still endorse this surgery and encourage others to consider registering here.

Compassionate care that truly makes a difference

I've primarily interacted with the nursing team, and they've been absolutely fantastic! As a transgender patient, medical visits can feel intimidating, but the staff here are consistently welcoming, respectful, and affirming - exactly how healthcare should be! Despite having relocated outside the area, I still make the journey into the city centre for my appointments. I'm completely committed to this clinic and wouldn't consider seeking care elsewhere! My sincere appreciation for their outstanding service and continued excellence!

Worst medical experience ever after decades of waiting

I've endured subpar treatment for over two decades, and the situation has only deteriorated in the past decade. Now, the receptionist blocks any attempt to even access the physician.

Frustrating first visit to a disappointing clinic

I visited the medical office for my initial appointment after the COVID-19 hiatus. The front desk staff seemed disinterested and remained focused on her computer screen while I was attempting to communicate with her.