Cornbrook Medical Practice (Booth Street)

Terrible customer service from start to finish

Absolute waste of time trying to reach customer support. Every single attempt to contact them results in endless waiting and zero resolution. Their communication is nonexistent, and it's incredibly frustrating to be left hanging without any response or help.

Terrible service from unhelpful medical staff

Completely worthless - they refused to schedule me for a consultation regarding my tonsil infection

Wasted journey with painful stitches for nothing

I was left completely in the dark when the medical practice neglected to notify me about the cancellation of my infant's 8-week checkup and vaccination appointment due to a staff away day on Thursday, October 11th. I endured a grueling journey spanning over 4 hours round trip, which included 40-minute walks each way while still dealing with painful stitches, only to discover the practice was shut. This treatment is utterly unacceptable and shows a complete lack of consideration for patients.

Great care and comfort at medical clinic

Courteous staff with a warm demeanor. Minimal wait before being seen. The physician was exceptionally kind and approachable. Departed with a sense of confidence and comfort in the care received.

Awesome staff make this medical practice shine

Despite some critical feedback, I encountered reception staff who were unfamiliar to me but impressively professional - they were completely competent, courteous, supportive, and effective. The physician turnover at this practice seems higher than I've previously experienced. However, every doctor I've consulted has been exceptional. They've been interactive, focused, accessible, and sensible. It's a solid medical practice.

Terrible customer service at this medical practice

Hands down the most discourteous front desk staff in Manchester, possibly globally! These individuals desperately require training in basic customer communication. When I simply requested a return call, I was abruptly told "no, not today" without any explanation. Upon seeking clarification, the receptionist became even more aggressive. I attempted to provide constructive feedback about appropriate professional language, but was met with a dismissive "that's what I said" response. As a direct result of this unacceptable interaction, I am immediately switching my healthcare provider!

Incompetent pharmacy risking patient health and safety

Absolutely dreadful healthcare experience. I relied on this practice for essential antibiotics following my splenectomy, and they botched my prescription order five separate times. I was forced to essentially stage a small protest, refusing to leave until my medication was correctly processed. It seemed they were indifferent to the potential risk of me developing a serious infection, which is particularly dangerous given my lack of a spleen. The staff were incredibly unprofessional and discourteous. Despite maintaining my composure and even finding humor in their incompetence - after all, writing a prescription should be straightforward - the employees couldn't manage even the most minimal professional pressure. The clinic wasn't even crowded. Fortunately, I relocated shortly after and never had to deal with this incompetent practice again.

Disappointing medical care with zero support

I've been a patient at this medical center for four years and have seldom required their assistance, which I'm grateful for. Recently, I reached out seeking a consultation due to a persistent cough and was redirected to a physician who briefly interrogated me before dismissing my condition as non-critical - without even conducting a proper lung examination. When I contacted them again as my symptoms continued to worsen, they suggested an appointment three weeks out - by which time I would either have recovered spontaneously or potentially been hospitalized. Absolutely ineffective! I'm genuinely perplexed about the purpose of my National Insurance contributions...

Reliable pharmacy delivers prescriptions right on schedule

The staff here consistently ensures I receive my medications promptly and with great efficiency. Their service is incredibly reliable and makes managing my healthcare needs so much easier.

Terrible service that left me completely disappointed

Complete disappointment! I won't be returning to this place ever again! 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿

Terrible medical service with unhelpful receptionists

I'd rate this zero stars if possible, as the surgery's receptionists are incredibly slow to relay my urgent inhaler request. Their service quality is deplorable, and they desperately need to improve staff training to enhance their professional attitude and patient care 😩😠

Frustrating healthcare experience with terrible prescription service

Unresponsive front desk personnel and inefficient repeat prescription processes force patients to make repeated visits, even when they are feeling unwell and struggling physically.

Friendly service with a smile

I received swift service with exceptional kindness, and the staff went above and beyond to assist me. Much appreciation.

Compassionate doctors who truly care about patients

The standout quality of Cornbrook Medical Practice is the doctors' commitment to attentively hearing and comprehending their patients' concerns, which enables them to provide top-notch healthcare support.