Cornbrook Medical Practice (City Road)

Terrible service from unprofessional and rude receptionist

I just left the clinic, and the blue-eyed, blonde-haired receptionist informed me that city gate surgery closes at 3pm, contradicting the online information. Her demeanor was extremely patronizing and disrespectful, particularly given that I simply wanted to consult with a doctor about my infant. After her dismissive and hostile communication, she abruptly shut the door in my face. Individuals like her are entirely unsuitable for customer-facing positions, demonstrating a complete lack of professional conduct and basic interpersonal skills.

Terrible healthcare experience with frustrating delays

I waited an entire week just to obtain a medical certificate, and they nearly caused me to run out of essential pain medication over the weekend by delaying my prescription. With no available urgent consultations, I was forced to resort to the emergency department for care.

Bare minimum care for trans patients here

The top transgender healthcare facility in Manchester - offering the most basic, rudimentary care possible for trans individuals. To any cisgender individuals reading this, I strongly advise investigating the systematic oppression trans people are experiencing under the current administration. Your own bodily autonomy could be the next target.

Declining care and service at local medical practice

I've been a patient at this medical practice for more than two decades now. I deeply miss Dr. Gibbs and the compassionate approach she brought to patient care. It's been ages since I've experienced a receptionist who seemed genuinely interested in assisting me. Additionally, the process of scheduling an appointment has become increasingly complicated and frustrating. Sadly, this seems to be the current state of healthcare 😕

Friendly staff made my ultrasound experience smooth

I was scheduled for an ultrasound at Cornbrook Medical Practice, and I couldn't have been more impressed. The entire team was incredibly friendly and professional, which helped me feel completely relaxed throughout the examination. I want to extend my heartfelt gratitude to Roshan Iha and Jane Onodingene, who were particularly instrumental in making the entire process smooth and comfortable for me <3

Worst customer service experience ever terrible receptionist

The receptionist's performance is laughably terrible, displaying an icy demeanor completely lacking in compassion or courtesy. Her interactions are marked by hostility and brusqueness, making it abundantly clear that she harbors contempt for every individual she encounters and is woefully miscast in a customer-facing position.

Reliable healthcare with friendly staff and easy access

I've been a patient at this practice for quite some time, and overall, my experiences have been consistently positive. Managing my accurex needs and obtaining referrals is straightforward, and scheduling telephone consultations is never a hassle. In-person appointments are more challenging to secure, so I tend to avoid them. The medical staff varies in quality, given the large number of physicians, but my interactions depend on the specific doctor. Dr Goggins stands out as my preferred physician - she's consistently warm and provides comprehensive care. While the city branch location appears somewhat dated compared to other sites like booth street and new jackson, its convenient free parking makes it my go-to choice. The phlebotomy nurse is particularly welcoming, and the reception staff are equally pleasant and helpful.

Worst customer experience ever terrible service

Completely unacceptable service experience, attempting to get a straightforward answer and being treated like an inconvenience. Their customer support team is shockingly unprofessional and hostile. I strongly recommend they invest in training staff who can actually communicate with customers in a respectful manner. The rudeness is beyond comprehension.

Terrible medical practice with zero help or care

Steer clear of this medical practice to avoid the frustration of seeking help while unwell. After a single appointment and three phone interactions, I received no viable medical guidance. The reception staff's inconsistent and unhelpful attitude ensures you'll experience poor customer service throughout your visit.

Terrible customer service from arrogant staff

The front desk personnel display an unpleasant attitude, acting as if they have complete authority over the entire organization.

Frustrating healthcare experience with unhelpful staff

Scheduling an appointment seems unattainable. I've been unable to connect with a general practitioner, and the administrative staff consistently deflect by saying "call back tomorrow at 08:45" and recommending an Accurx system that consistently fails to function. I had a consultation with a pharmacist who then advised me to consult a GP, and despite my objections, they rebooked me with the same pharmacist again. Absolutely dreadful

Great service with amazing customer support

Extremely responsive, courteous, and supportive service that has been fantastic! I wholeheartedly endorse their work.

Terrible customer service ruins first pharmacy visit

The most discourteous front desk personnel I've ever come across. Despite being the sole individual in the reception and waiting space, the receptionist made me feel utterly uncomfortable for posing basic inquiries. Thankfully, Faith Pharmacy next door offers exceptional customer service to compensate for this dreadful experience.

Rude receptionists ruin patient experience at clinic

Over 20 comments highlight the discourteous and disagreeable nature of your unprofessional front desk staff! You absolutely must address this issue immediately! It's truly appalling that they display contemptuous and unpleasant expressions when encountering a name that isn't traditionally English, particularly when it involves an infant! Incredibly frustrating! Don't these employees realize that as receptionists, they must interact with individuals from diverse racial and cultural backgrounds? If pronouncing a name proves challenging, the appropriate response is to politely request clarification, rather than exhibiting annoyance towards an infant's name! This criticism specifically concerns two female receptionists. Absolute nuisances!

Worst medical experience with terrible staff attitude

This medical practice stands as the absolute worst healthcare facility I have ever encountered. The front desk staff demonstrate not just inefficiency, but a consistently hostile and dismissive demeanor. Specifically, the receptionist Robert exhibited an astonishingly callous approach to my medical concerns and provided zero meaningful support. His complete lack of empathy was profoundly disturbing. Having been a patient at this surgery for half a decade, I feel morally obligated to warn other potential patients to steer clear of this establishment, primarily because of the reception team's unacceptable conduct. Such unprofessional treatment falls far below any reasonable standard of patient care.

Compassionate care that made my ultrasound stress-free

I visited for an ultrasound, and both the gynecologist and nurse were exceptional! They made sure I felt completely at ease, addressing all my concerns and providing reassurance. The reception staff were equally fantastic - when I was struggling with a full bladder, they promptly consulted the gynecologist, and I was called in just moments later. Sincere gratitude to the entire team! I wholeheartedly endorse this medical practice.

Cornbrook medical practice saves the day

I've been a patient at Cornbrook throughout my university years in Manchester, and I couldn't be more impressed. Recently, I called at 8:45 and miraculously secured a same-day 11am appointment. Upon arrival, I was early and seen within just 5 minutes. The doctor was incredibly friendly, quickly resolving my issue and providing excellent advice that immediately put me at ease. Compared to the usual nightmare of obtaining same-day medical appointments, this experience was refreshingly smooth. As a member of the LGBTQ+ community, I'm particularly touched by the practice's inclusive environment. The abundance of LGBTQ+ friendly signage, information, and specialized services is truly heartwarming. Small yet significant details, like the option to change pronouns on medical records without matching ID, demonstrate a profound understanding and respect for individual identity. I notice many reviews focus on isolated negative experiences, but I encourage potential patients to experience the practice firsthand. The staff genuinely care, navigating the challenges of an underfunded and overwhelmed healthcare system with remarkable compassion and professionalism. Thank you!

Navigating a sketchy location with surprising ease

Location wasn't mine to visit, but navigation was straightforward. The neighborhood struck me as slightly questionable or unsafe.

Terrible service that left me completely stranded

I was abruptly disconnected from the call after merely providing my basic identification details. The staff member deliberately terminated the conversation, fully aware of the time-critical nature of my inquiry. As a result, I missed my scheduled appointment because I never received the expected text message with location specifics, and the receptionist callously hung up on me right before her lunch break. Her conduct was utterly unprofessional. I was left stranded with no information about my appointment venue, completely in the dark due to the lack of communication. The receptionist's demeanor was shockingly inconsiderate and disrespectful.

Friendly service despite unresolved issue

The staff demonstrated exceptional warmth and courtesy. Although the issue wasn't ultimately addressed, the representative maintained a pleasant and considerate demeanor throughout our interaction.