Cornbrook Medical Practice (City Road)

Exceptional care from a truly compassionate doctor

Dr. Warner has been my physician lately, and I'm thoroughly impressed by the exceptional compassion, professionalism, and understanding he consistently demonstrates. There's absolutely nothing I could criticize about his approach to my healthcare.

Horrible receptionist makes medical practice unbearable

This general practice is absolutely terrible - the receptionist is incredibly obnoxious and unprofessional, and frankly has no business working in healthcare. This morning, I called about severe neck pain, and she casually dismissed me, suggesting I go to the pharmacy. The pharmacist, however, explained this was a serious trapped nerve issue requiring emergency physiotherapy, and offered to email the GP. When the receptionist called back, I detailed the pharmacist's urgent recommendation, but she coldly stated I'd need to wait two months for an appointment. When I emphasized the emergency nature of my condition, she callously told me to wait two entire days just to TALK to a doctor - essentially expecting me to endure intense pain with no immediate assistance. Her attitude was shockingly disrespectful and heartless. She abruptly terminated our conversation without providing any meaningful solution, leaving me to continue suffering. Her complete lack of empathy and professional conduct is unacceptable. This receptionist should be thoroughly investigated and held accountable for her deplorable treatment of vulnerable, sick patients.

Terrible healthcare experience with unhelpful staff

The front desk staff was incredibly unprofessional, displaying a dismissive and unhelpful demeanor. Communication was abysmal, with no genuine attempt to assist patients. Scheduling an appointment seems impossible, as the clinic is perpetually overbooked. Their phone system is equally frustrating, with consistently unresponsive lines. Overall, the service quality is extremely poor and disappointing.

Terrible service and unprofessional staff

Absolutely terrible healthcare facility. Complete disappointment from start to finish. Would never recommend this place to anyone.

Frustrating healthcare maze with no clear solutions

I'm uncertain about the medical service provided by this GP or the pharmacy near Booth Street. The situation is incredibly perplexing, given that there are now three different GP locations, but no clear way to schedule an appointment. I strongly believe numerous patients are struggling because their health concerns aren't severe enough to warrant a hospital visit, yet significant enough to disrupt their daily lives. Despite this, we have no viable avenue to obtain proper medical assistance. This type of healthcare approach should be unacceptable, particularly when patients are registered with a GP practice yet are essentially being redirected to a pharmacy for medical guidance, effectively dismissing their health concerns.

Exceptional healthcare with compassionate and attentive staff

I've been a patient at Cornbrook for two and a half years, and they've been exceptional. When a concern arose, the practice manager investigated thoroughly and genuinely listened to my perspective. I've consistently been referred to specialist services quickly, and every medical professional I've encountered—doctors, nurses, and physician associates—has been courteous and comforting during moments of anxiety. The front desk staff are equally warm and supportive.

Disappointing experience with terrible customer support

Terrible customer experience, completely unsatisfactory service

Exceptional care through decades of medical support

Throughout my two-decade relationship with this medical practice, I can only offer the highest commendation for both the physicians and administrative team. During the challenging times of the COVID-19 pandemic, every staff member demonstrated remarkable patience and empathy. Without any reservation, I confidently award them a perfect 5-star rating.

Exceptional healthcare with compassionate and caring professionals

The reception team, nurses, and physicians were exceptionally courteous and welcoming. The front desk staff greeted me warmly, and my doctor was punctual, compassionate, and highly skilled. During my blood test, the nurse was incredibly kind, understanding, and considerate. People tend to focus on criticisms and rarely take the time to acknowledge excellent experiences. I want to express my gratitude for the swift, delightful service provided by all the staff members.

Frustrating registration delay for my son

I'm extremely frustrated with the prolonged and inefficient patient registration for my child at your facility. Despite submitting his registration paperwork almost four weeks ago, he remains unregistered. I've made numerous phone calls and visited the office several times, but there's been absolutely no advancement in processing his registration.

Quick and efficient healthcare service

Met with the healthcare professional, and the appointment was impressively efficient and prompt.

Worst medical experience of my entire life

I've been a patient here for half a decade, and it has been nothing short of a frustrating experience throughout. - Their phone lines are perpetually unattended - Scheduling an appointment is an exercise in futility - The front desk staff display a stunning lack of competence and customer service - Obtaining prescriptions is an unnecessary challenge - Doctors consistently fail to adhere to scheduled consultation times - The rare appointments that can be secured are at absurdly inconvenient hours

Horrible customer service that left me stunned

Hands down the most unprofessional front desk staff I've ever encountered. I was absolutely stunned by their complete lack of basic customer service etiquette after our phone conversation.

Compassionate care from alice saves the day

I had a conversation with a representative named Alice (or at least I believe that was her name) via telephone earlier. Typically, reaching out to this medical office has been incredibly challenging, but today Alice was exceptionally kind and supportive - which means a great deal when you're not feeling well. Many thanks to the entire staff, fully deserving of a perfect rating.

Great customer service at its finest

Courteous and welcoming personnel.

Worst customer service ever experienced in my life

This is the most abysmal service I've ever encountered globally. I've been stuck on their waiting list for over a year. Whenever I attempt to contact them, either by phone or in person, they simply tell me to wait and offer no assistance. It's absolutely disgraceful and infuriating.

Worst healthcare experience ever avoid this place

Terrible front desk service and scheduling so inflexible that you can't secure a time slot even when facing urgent medical needs

Worst customer service ever experienced

Absolutely terrible customer service. The employees were rude, unhelpful, and made me feel completely unwelcome. Their unprofessional attitude ruined my entire experience.

Great healthcare with caring professionals

I'm genuinely puzzled by the critical comments posted earlier. Having been a patient at this medical practice for almost four years, I've consistently experienced excellent care and been able to secure appointments whenever necessary. The staff have always been incredibly responsive and, from my perspective, deliver an outstanding level of service. Simon Sauders

Amazing healthcare team with genuine compassion

I'm not typically someone who writes reviews, but after seeing numerous negative comments, I felt driven to share my experience because they truly are the most exceptional medical professionals I've encountered. Throughout my ongoing health condition, I've interacted with various healthcare staff, and apart from one terrible doctor years ago, every single one has been fantastic. They've been incredibly understanding about my needle anxiety during blood tests, handling everything with efficiency while never making me feel rushed. Each doctor has consistently followed up with me via phone or text, which I find extremely convenient. The standard "call at 8am" system is universally frustrating and definitely needs addressing, but until we have a government that properly supports our underfunded and overwhelmed NHS, this seems like the best available option. With Cornbrook, you can easily book a telephone consultation within days, and they'll seamlessly arrange an in-person appointment if necessary. I also want to highlight the reception staff, who are often unfairly criticized everywhere but here are genuinely kind and helpful. I've witnessed patients being repeatedly rude to them, yet they consistently remain composed and professional. To all the staff: please continue your outstanding work and know that many patients deeply appreciate your dedication and compassion. Thank you.