Cornbrook Medical Practice (City Road)

Compassionate care from nurse and staff

During my visit, nurse Janine Hussey provided exceptional care with her professional demeanor and compassionate approach. She thoroughly explained my medical results and outlined the recommended treatment plan with clarity and precision. Her attentiveness and warmth were truly appreciated. The receptionist was also extremely pleasant and helpful. I am grateful for the entire experience, which was remarkably positive and comforting.

Worst medical practice ever avoid at all costs

This GP Practice deserves less than the lowest possible rating. They desperately need a rating below 1 star. I strongly advise against choosing this medical center. Their patient care is utterly nonexistent, and scheduling an appointment is an absolute nightmare of frustration.

Worst medical experience ever avoid at all costs

if i could rate them zero stars, i would. the receptionist was incredibly discourteous, acting as if they were the medical professionals and eager to prescribe medication at every opportunity. STEER CLEAR OF THIS FACILITY, as they are completely unhelpful

Compassionate care despite corporate communication challenges

Exceptional personnel and physicians, the Clinic has demonstrated remarkable adaptability during challenging periods. Dr. Warner and his team have consistently delivered outstanding care, surpassing my previous expectations at this medical facility. While I appreciate the personalized attention, I find the online communication system frustratingly impersonal, with generic questionnaires and uninformative responses. The approach to shielding is fundamentally problematic and unacceptable.

Terrible customer service from unhelpful receptionist

The front desk staff today displayed an appalling lack of professionalism and empathy. After hastily collecting my information, she abruptly terminated the call - if you're unwilling to provide genuine assistance, this line of work is clearly not for you!

Terrible healthcare that nearly cost me my life

CAUTION: STAY AWAY!!! The most incompetent medical practice I've ever encountered, with receptionists who are incredibly disrespectful. They make you feel utterly worthless. The physicians are completely unresponsive, never answering calls or offering adequate medical assistance, and they consistently refuse to prescribe necessary medications when you need them. Your health continues to deteriorate while waiting for help that never materializes. After three days of battling a severe infection, I ended up hospitalized because the GP failed to provide timely treatment IN TIME!!!!

Terrible product that completely disappointed me

Absolutely no redeeming qualities whatsoever!

Frustrating experience with endless waiting and poor service

Despite my background as a medical professional and having a 111 GP referral, I encountered an incredibly challenging reception process. The receptionist was an impenetrable barrier, and I was scheduled for a phone consultation a staggering 7 hours later. After physically going to the clinic and persistently requesting to see someone, I was eventually granted a face-to-face appointment. Even after the GP prescribed medication, an additional 17 hours passed without the prescription being sent to the pharmacy, highlighting significant inefficiencies in their communication and service.

Booking nightmare at this frustrating clinic

Scheduling with this place is a nightmare. Their online reservation system is perpetually broken, and trying to book by phone feels like a mythical quest that never succeeds.

Terrible service that compromises patient health care

Steer clear. The front desk and prescription staff (especially Prescription manager Debbie) completely disregard emails and dodge phone calls. Their lack of communication has directly impacted my medical well-being, as they consistently refuse to engage. Discourteous employees.

Terrible service and unacceptable customer experience

Absolutely speechless with frustration. The wait time is simply unacceptable.

Terrible medical practice with zero patient care

The personnel are unresponsive, with medical professionals displaying an unhelpful attitude and refusing to authorize necessary medication, even for long-standing prescriptions that have been part of a patient's routine for years. The level of service is absolutely appalling. Steer clear of this healthcare provider without hesitation.

Worst customer service ever nightmare experience

The front desk staff here have reached a new low in customer service. Their sole aim seems to be cutting conversations short, with zero interest in actually assisting customers. Their attitude is completely dismissive and unprofessional - you're better off not wasting your time trying to get any help from them.

Compassionate care from an outstanding doctor

Outstanding care provided by this medical center, particularly the young female doctor. She demonstrates remarkable empathy and genuine concern for patients. Absolutely worth recommending. Communities would greatly benefit from having healthcare professionals of her caliber.

Frustrating phone system ruins medical communication

I recently had a medical consultation scheduled and attempted to reach out to my healthcare provider. Their call-back system was incredibly frustrating - when prompted to request a callback, I was told I was eighth in line. After finally reaching the first position in the queue, I was abruptly disconnected. I tried repeatedly, experiencing the same issue each time I nearly connected. Now I'm completely uncertain whether I should make another attempt or if I'll successfully communicate with a physician today. The entire experience has been utterly exasperating and disheartening.

Terrible healthcare service with zero patient support

Attempted to schedule a consultation by phone, spent an eternity waiting only to have the call disconnected. Their so-called customer service is completely incompetent. They should be embarrassed by their inability to simply answer the phone and assist patients. Online booking is unavailable, leaving the sole alternative of showing up in person at the clinic to attempt securing an appointment. An absolute organizational disaster.

Terrible service and zero patient communication nightmare

Completely worthless medical procedure. I submitted my patient application six weeks back, and despite their website claiming a one-week processing time, I've received zero communication from them. During my attempt to contact their office, I endured being stuck on hold for more than an hour, only to have my call abruptly terminated after a mere 20 seconds because they claimed to be too overwhelmed to handle new patient registrations according to their own published timeline. I'm convinced I've narrowly escaped a potential disaster with this surgical practice, given the atrocious level of customer service they demonstrate. I strongly urge anyone considering this facility to steer clear and find an alternative healthcare provider.

Terrible healthcare service with unhelpful staff

Very rude staff, completely unprofessional. They don't show any concern for patients and deserve to be fired. I've been trying to contact a doctor for an entire week, and they've totally let me down. I'm going to seek help from citizen's advice and file a major complaint 👎

Fantastic healthcare service with caring nhs professionals

This medical center is truly exceptional. What a blessing to have the NHS. Every interaction, from the welcoming front desk team to the compassionate nurses and skilled doctors, consistently provides a reassuring and pleasant experience, whether in person or through their digital platforms. Heartfelt appreciation goes out to all the staff for their tireless efforts and unwavering commitment.

Terrible medical experience that left me frustrated

This surgical practice is absolutely the most dreadful I've ever encountered. Attempting to schedule an appointment or communicate with a physician is virtually impossible, and the front desk personnel are shockingly incompetent and unhelpful.