Cornbrook Medical Practice (City Road)

Frustrating phone experience with medical office

For seven consecutive days, I've been attempting to schedule a medical consultation, but my efforts have been thwarted by the constant engaged tone on their telephone line.

Terrible customer service and endless hold times

Utterly ineffective front desk staff. Consistently experiencing lengthy wait times of around 15 minutes, only to have the call abruptly terminated, forcing you to redial and endure another painfully extended hold period. They demonstrate complete disregard for customers' time and convenience.

Terrible service despite good doctors

The practice has deteriorated significantly. I'm completely baffled by the current situation. While Dr. James and Dr. Fletcher remain exceptional, the rest of the service is abysmal. I've been managing a repeat prescription for more than two years, and after submitting a request, it remains unauthorised six days later. Fortunately, my pharmacist stepped in with an emergency supply. Despite spending over half an hour on hold and directly contacting the surgery, they offered no coherent explanation for the prolonged delay in processing my routine prescription. The issue remains unresolved, which means I'll waste another morning making futile calls, likely spending around three hours stuck at number "19 in the queue".

Exceptional healthcare with compassionate and caring staff

Fantastic medical practice. Wonderful front desk team. Physicians who truly excel in providing care, offering support, and genuinely listening. The most outstanding healthcare facility I've ever encountered. Thrilled that I chose to become a patient here.

Worst customer service ever completely unacceptable

After waiting on hold for nearly 45 minutes, finally reaching the top of the queue, I was abruptly disconnected. Upon immediately redialing, I found myself at number 13 in line. This is now my fourth attempt, as each time I approach the front of the queue, the call inexplicably drops. I've already invested three exhausting hours trying to resolve this issue.

Terrible service at this medical clinic

The medical personnel consistently prevent patients from communicating with their physician, leaving individuals feeling completely powerless and abandoned.

Disappointing product with minimal description

Fine

Terrible medical practice with zero patient care

Absolutely terrible personnel and service. I initially contacted them on February 9th, 2021, and was told to expect a callback the following day. When I called on the 10th at 8:45 am, I was again informed the doctor wasn't available and to call back later. Today, on the 11th at 9:10 am, I was number 10 on the waiting list. When finally attended, I was told everyone is booked and to call back tomorrow. I'm incredibly frustrated and questioning whether anyone is genuinely reviewing their daily schedule or if they're simply avoiding work while claiming NHS funds. I challenge Dr. Fletcher: How would you characterize your medical practice? This is far from my first unsatisfactory encounter with this surgery, and I am deeply distressed by the continuous poor treatment.

Terrible service and unwelcoming customer experience

Incredibly discourteous front desk personnel; I absolutely cannot suggest this establishment to anyone else.

Mediocre product with minimal satisfaction

Fine.

Compassionate care through challenging medical journey

The medical professionals at this clinic have been incredibly supportive during this challenging period. I deeply appreciate their compassionate care throughout the year. Grateful to the team at Cornbrook City Road.

Terrible medical experience beyond expectations

These medical professionals are absolutely the most incompetent practitioners I've ever encountered. Their level of care is shockingly substandard, and I cannot imagine how they are even allowed to practice medicine. Completely unprofessional and dangerous.

Terrible service and lack of communication from surgery

I had a scheduled consultation on 24/10. The medical facility was shut down without any notification to me about the cancellation. I intend to reach out to PALS to file an official grievance. This is absolutely unacceptable.

Exceptional healthcare with compassionate and patient staff

I've consistently experienced exceptional treatment from the medical professionals at this facility. It's puzzling to me why so many critical reviews exist. Having observed the challenging interactions the front desk staff must endure during what are merely fleeting moments, they truly merit high praise and recognition!

Terrible customer service at this establishment

Unaccommodating employees with a discourteous attitude

Compassionate care at its absolute finest

I've been a patient at this medical practice for an extended period, particularly since the nearby surgical center near Sir Henry Royce shut down. Throughout my experience, I've consistently found the reception team to be courteous and competent, and the medical professionals are truly outstanding. Those posting negative feedback clearly fail to comprehend the significant challenges faced by the reception staff. In fact, based on the tone of their complaints, it seems the critical reviewers themselves are displaying an unpleasant and discourteous attitude. With the NHS, you always have options - if you're dissatisfied with the service, you can seek care elsewhere, so stop complaining about what is actually a high-quality medical practice. (City Road and Booth Street.)

Friendly and efficient medical team saves the day

Despite being a bustling medical practice, the staff consistently demonstrate a helpful and attentive approach, ensuring patients receive quality care and support.

Terrible medical practice with inconsistent care

Absolutely appalling medical practice where you're guaranteed to encounter a different physician every single time. It's impossible to maintain any continuity of care, and securing an appointment feels like a complete lottery. I'm reluctantly giving this a single star just so I can share my frustration!

Terrible service and rude staff at this clinic

Absolutely the worst experience imaginable! Incredibly terrible customer service with staff who are completely unprofessional and disrespectful. Particularly the tall, thin woman with glasses was exceptionally rude, even after I explained my legitimate concerns. I would never recommend this clinic to anyone - they are utterly incompetent and show zero concern for doing their job properly or treating patients with basic dignity!!!!

Worst medical experience ever terrible service

This facility is abysmal. The physicians are incompetent. The front desk personnel are equally poor. The entire premises appear dilapidated and neglected. The employees exhibit terrible attitudes and seem completely inept at their roles. No matter when you attempt to contact them, you're greeted with an absurd message instructing you to call back after 10am?! Securing an appointment is an exercise in frustration. The whole operation is nothing short of ridiculous.