Cornerways Medical Centre

Frustrating healthcare experience with unhelpful staff

I called the medical practice at 8am as recommended, only to find myself 58th in line and opt for a callback. When they rang back at 8:30, I was informed there were no available appointments. I explained to the receptionist that this was a recurring issue requiring a GP consultation, but was simply told to attempt booking again the following day - which is incredibly challenging for someone working full-time. Additionally, the receptionist provided inaccurate information about the pharmacy first service at local pharmacies. Having worked in pharmacy for over a decade, I was well aware of the service's limitations and knew I couldn't utilize it. This interaction clearly demonstrates that the staff urgently need more comprehensive training regarding local healthcare services!

Terrible customer service at gp reception desk

The customer service representative on the phone was unhelpful and discourteous. During a moment of significant anxiety, I endured a wait exceeding 90 minutes, only to be told I must call back the following morning at 8am. She provided minimal explanation, simply stating there were numerous people in the queue and accusing me of being aggressive. She repeatedly interrupted me, saying, "Excuse me, don't shout at me!" when I was merely expressing frustration about being asked to call back again without receiving any substantive assistance.

Terrible service and zero patient care

Steer clear of this medical practice! They're impossible when it comes to scheduling appointments and handling referrals. After ignoring my concerns for three days, they promised me a guaranteed slot if I arrived early in the morning. When I showed up, I was 10th in line, and suddenly there were no available appointments. All they do is suggest going to a walk-in clinic. I've been a patient here for some time, and not once have I been given a proper appointment - I'm constantly being redirected elsewhere. My entire family is done with this doctor's office!

Smooth sailing with this awesome practice tool

Smooth sailing throughout. Excellent training experience.

Doctors great but dispatchers destroy patient experience

The medical staff is exceptional, but the front desk personnel are absolutely terrible. Despite being next in the queue, the receptionist abruptly terminated the call or deliberately hung up on me while I was simply waiting to confirm my appointment. When I attempted to reconnect, I discovered my scheduled time had vanished, and the staff refused to provide any assistance. Securing a doctor's appointment is already challenging, so I strongly recommend steering clear of this facility.

Rude receptionists make healthcare visit a nightmare

Terrible encounter at this medical practice. The front desk staff demonstrate appalling communication skills, with one receptionist aggressively berating me for refusing to consent to her email picture request. This unacceptable behavior clearly warrants further action, and I'm seeking guidance on how to formally lodge a complaint against the GP surgery.

Unprofessional care left me frustrated and worried

During my pregnancy at 31 weeks, following a checkup at 26 weeks where I underwent iron-related tests, I discovered during my latest consultation that my previous blood work had mysteriously vanished. I was forced to repeat all the examinations. The level of carelessness is astounding—even a dog would demonstrate more professionalism and respect.

Horrible maternity care that left me completely disappointed

The maternity support at this medical practice is absolutely terrible. Anyone considering pregnancy should seriously look into switching healthcare providers. The staff seem completely clueless when a newly pregnant woman arrives at their reception 😡😡😡 Incredibly frustrating experience.

Clinic care gets better without troublemaker

Medical professionals have definitely upgraded now that maddipatti is no longer around, haha

Terrible service that lacks compassion and care

This service fails to meet its fundamental objectives. Demonstrates a clear lack of concern for patient welfare. Requires immediate termination.

Compassionate doctor who truly listens and cares

I've never experienced such attentive care from a general practitioner before. The physician not only showed genuine understanding of my circumstances but also handled my concerns with remarkable professionalism and speed. I cannot speak highly enough of this practice and would absolutely endorse them to others.

Frustrating administrative chaos at medical practice

The medical staff might be top-notch, but their administrative processes are seriously flawed. Our registration form vanished not once, but twice, and when we finally managed to get registered and secure an appointment for our infant, they sent a confirmation text that was nonsensically copied from a previous message, mentioning "Cornerways Medical Centre" when the actual location was different. We were essentially expected to telepathically divine the correct venue. Ultimately, we opted to switch general practitioners because their administrative system is fundamentally broken, with text communications that consistently lack accurate details. In all our healthcare experiences, we've never encountered such organizational incompetence.

Terrible experience with incompetent medical staff nightmare

Went in for blood work on 16/9/24 around 10:25pm, and the phlebotomist was incredibly rough - my arm looks like it's been through a meat grinder. To make matters worse, I was handed a urine sample kit with zero instructions. When I tried to submit it at the reception, the staff member flatly rejected it. This medical center is an absolute embarrassment, completely unprofessional and incompetent.

Dangerous clinic with shockingly negligent management team

The management here is alarmingly irresponsible and completely inept across the board. I'm convinced this medical practice is heading for a catastrophic incident that will inevitably make headlines. While the front-line staff have notably improved recently, the leadership remains astonishingly oblivious and their incompetence is genuinely frightening.

Terrible customer service from start to finish

Employees lack professionalism and become confrontational whenever I attempt to schedule an appointment. Their demeanor is extremely discourteous.

Frustrating customer service nightmare with endless waiting

Stuck in an endless waiting loop at their customer service. First, spent 40 minutes as the top caller, only to be left hanging. After an hour of frustration, I disconnected and redialed. This time, I was 21st in line, then 23rd, waiting another 10 minutes. I've sent a complaint email, but they apparently only respond weekly. If I don't hear back, I'll escalate to CQC. To add insult to injury, I just got a text claiming the doctor attempted to call me back. However, my phone shows no missed calls. The message suggested a priority callback, but when I called the number, I was once again first in the queue and left on hold for 25 minutes.

Terrible healthcare experience with rude medical staff

The personnel here are incredibly dismissive. They make patients feel unwelcome and uncomfortable, acting as if individuals are inconveniencing them. It's clear they completely misunderstand that people are seeking medical care due to genuine suffering, not as some sort of recreational activity.

Terrible service and impossible appointment scheduling

Just underwent a merger with Bluebell practice. Attempted to schedule an appointment for my elderly mother precisely at 8am, and by 8:02am, a recorded message declared all daily slots were already filled! This is completely absurd and utterly ridiculous - how can this even happen???!!!

Exceptional healthcare with caring nursing team

Hadn't seen my doctor in person for quite a while, but the medical practice's nursing staff provided excellent care. John Grundy is an absolutely wonderful individual. The receptionist was also very competent and professional.

Frustrating wait for help at nhs service

The receptionist was kind and genuinely attempted to assist, but I've been waiting to see someone for more than a fortnight now. This NHS service is absolutely appalling and deeply frustrating. It's no surprise people are driven to such desperation when you attempt to seek help and find nobody available. The government must urgently confront this critical issue, as they are directly responsible for numerous preventable deaths by their inaction and negligence 🤬