Cornerways Medical Centre
Bad! (82 reviews)
Bad! (82 reviews)
Feedback across this file reveals significant challenges with appointment access and booking systems. Patients consistently report difficulties securing consultations, with many describing lengthy waits on hold, same-day-only booking restrictions, and frequent unavailability of slots. Communication failures emerge as a recurring concern, including delayed responses to e-consultations, missed callbacks, and poor responsiveness from reception staff. Prescription handling also presents ongoing issues, with reports of delays, misplaced orders, and incomplete processing.
While some patients praise individual staff members for courtesy and supportive care, broader organisational problems dominate the feedback. Reception experience varies considerably, with some describing helpful and professional staff alongside others reporting dismissive or discourteous interactions. Several patients note that continuity of care has suffered, with difficulty identifying assigned doctors and frequent redirects to walk-in centres rather than GP appointments.
A smaller number of reviews highlight positive experiences with attentive medical professionals and improved reception helpfulness, though these are substantially outweighed by accounts of systemic access difficulties and organisational failures affecting patient confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
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Feedback across this file reveals significant challenges with appointment access and booking systems. Patients consistently report difficulties securing consultations, with many describing lengthy waits on hold, same-day-only booking restrictions, and frequent unavailability of slots. Communication failures emerge as a recurring concern, including delayed responses to e-consultations, missed callbacks, and poor responsiveness from reception staff. Prescription handling also presents ongoing issues, with reports of delays, misplaced orders, and incomplete processing.
While some patients praise individual staff members for courtesy and supportive care, broader organisational problems dominate the feedback. Reception experience varies considerably, with some describing helpful and professional staff alongside others reporting dismissive or discourteous interactions. Several patients note that continuity of care has suffered, with difficulty identifying assigned doctors and frequent redirects to walk-in centres rather than GP appointments.
A smaller number of reviews highlight positive experiences with attentive medical professionals and improved reception helpfulness, though these are substantially outweighed by accounts of systemic access difficulties and organisational failures affecting patient confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Toni A.
7 years ago
Bad!
Terrible service and unfriendly staff at health center
This healthcare facility is absolutely terrible in the northwest region. I've never felt so frustrated writing about a medical center. The staff is incredibly unhelpful and only does the bare minimum when absolutely required.
Meg O.
7 years ago
Bad!
Incompetent gp practice leaves patient frustrated and desperate
I endured a 40-minute wait on Friday to consult a GP, only to be informed that the doctor no longer works at the practice. They declined my prescription request, claiming hospital approval was needed, despite the hospital having originally referred me back to the GP with instructions to continue my repeat prescription. It's completely ridiculous! When I attempted to secure an emergency appointment, I was curtly told none were available without even checking. Now I'm forced to waste time in the A&E department just to obtain my essential medication.