Patient Experience Summary

Patients consistently praise the practice for straightforward appointment booking and responsive staff support, with many highlighting professional medical expertise and compassionate communication from clinical staff. The welcoming environment and attentive listening from doctors are frequently mentioned as strengths, contributing to patient confidence in the service and continuity of care. However, reception staff conduct presents a significant concern, with multiple patients reporting discourteous behaviour, dismissive communication, and an unwelcoming demeanor that contrasts sharply with the quality of clinical care. Several patients describe feeling disrespected or unwelcome at the reception desk, with some citing this as a reason for transferring to alternative practices.

While the majority of feedback emphasises exceptional care experiences and professional expertise, the reception experience emerges as an area requiring attention. Patients note that clinical staff demonstrate genuine compassion and attentive listening, particularly during complex or sensitive health matters. The practice's appointment availability is frequently cited as accessible compared to other local services. The disconnect between positive clinical interactions and negative reception encounters suggests that targeted improvements in reception staff training and patient-facing communication could enhance the overall service experience and better align with the high standards evident in clinical care delivery.

Appointment

82.14 %
Great

Reception

68.32 %
Great

Cleanliness

78.50 %
Great

Care

85.67 %
Excellent

Respect

71.28 %
Great

Seen on time

80.36 %
Great

Filter

AT

Angela T. Google one year ago

Rating

Excellent!

Exceptional care and quick appointments at cornerways surgery

Cornerways Surgery stands out as an exceptional medical facility with remarkably swift appointment scheduling. I've personally experienced two recent telephone consultations with Dr. Romans, who demonstrates genuine compassion and professionalism. She consistently provides attentive listening and offers thoughtful, tailored advice. The entire medical practice operates at an impressively high standard, with staff members who are consistently warm, welcoming, and supportive.

More Info
VS

Venus S. Google one year ago

Rating

Bad!

Terrible treatment for women at this medical practice

If you're a WOMAN or have a CHILD, steer clear of this medical practice! I strongly advise seeking alternative care, as you'll be treated unfairly, discourteously, and frankly, improperly here! There are two male physicians, with one marginally better than the other from my perspective, but one doctor absolutely disregards women's concerns! He attempted to prescribe medications I cannot take, despite being explicitly informed. He repeatedly told me I was mistaken! He reduced me to tears. He denied prescribing critically needed medication, forcing other medical professionals to intervene. My partner has had to advocate for me multiple times, simply because he's male and therefore more likely to be heard than me, the actual patient! Male patients might fare differently, but as a woman, you will absolutely not receive the standard of care you rightfully deserve!

More Info
RW

Rachel W. Google one year ago

Rating

Excellent!

Friendly staff and excellent patient care

A truly exceptional medical practice Consistently providing outstanding support

More Info
SC

Sara C. Google one year ago

Rating

Excellent!

Amazing healthcare team at cornerways clinic

I've been receiving care at Cornerways for an extended period, and I'm thoroughly impressed with the consistently outstanding level of service. Every member of the reception staff demonstrates professionalism, courtesy, and exceptional skill. The doctors and nurses I've encountered are equally impressive. I want to express my sincere gratitude to the entire team for their remarkable dedication and high-quality healthcare.

More Info
DD

Denise D. Google one year ago

Rating

Excellent!

Exceptional care at cornerways medical practice

Dr. Romans is truly exceptional - an incredibly compassionate and skilled physician. The entire medical team, from the nurses to the reception staff, provides outstanding support and care. We feel incredibly fortunate to have found such a wonderful healthcare practice at Cornerways.

More Info
AB

Angelika B. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and efficient service

Dr Romans is an exceptional general practitioner who stands out from any I've encountered before. Their responsiveness is remarkable, with communication through text and online platforms being incredibly smooth and convenient. I appreciate being able to discuss health matters without necessarily scheduling an in-person visit. The doctor is meticulous, provides swift specialist referrals, and offers thoughtful medical advice. They even go the extra mile by checking my NHS app repeat prescription notes - something no previous GP has done. Moving to a new town made me anxious about finding a reliable healthcare provider, but Cornerways' stellar reputation caught my attention. I feel genuinely cared for and confident in the medical support I'm receiving. I've already registered both myself and my partner here, and I cannot recommend them highly enough. A sincere thank you to the entire Cornerways team for their outstanding service!

More Info
HL

Helen L. Google 2 years ago

Rating

Excellent!

Compassionate doctor who truly cares for patients

Getting a medical appointment quickly is a relief, especially given recent reports of lengthy wait times. Dr. Romans has been my mother's physician for quite some time. At 96 years old, she consistently praises him as the most exceptional general practitioner she's ever encountered. He genuinely listens to her, provides compassionate support, and treats her with utmost dignity - always consulting her preferences and involving her in decisions. We are truly grateful for his exceptional care.

More Info
NJ

Nicole J. Google 2 years ago

Rating

Bad!

Rude receptionist ruined my entire clinic experience

There's a welcoming receptionist on staff, but the head of reception, who appears to be from another country, displays an extremely unpleasant demeanor. My mother had previously cautioned me about her personality before my visit, and I was sincerely hoping to avoid any direct interaction. Regrettably, when the kind receptionist needed to consult her on my behalf, she responded with complete disinterest and regarded me with a look of utter contempt. I previously enjoyed visiting this clinic, but following this uncomfortable encounter, I will definitely not be returning. I departed feeling deeply distressed by her unwillingness to help and her patronizing conduct. It's troubling to recognize that other patients have shared comparable grievances; clearly, her unprofessional behavior requires immediate attention and correction.

More Info
TT

Tanya T. Google 2 years ago

Rating

Excellent!

Fantastic medical care with quick appointments

Unlike many medical practices currently, securing a doctor's appointment here is consistently straightforward! I'm thoroughly satisfied with the service, and Dr. Sayers provides exceptionally comprehensive and supportive care.

More Info
JL

John L. Google 2 years ago

Rating

Excellent!

Life-changing procedure with incredible results

Expertly performed medical procedure with outstanding results

More Info
RB

Rodney B. Google 2 years ago

Rating

Excellent!

Exceptional care and service at this medical practice

The administrative personnel demonstrate exceptional competence, courtesy, and willingness to assist. The nursing team likewise exhibits remarkable professionalism, politeness, compassion, and support. Surgical services are outstanding within West Sussex - patients experience minimal wait times to consult physicians and encounter highly streamlined processes for referrals to other NHS departments when required. IN SUMMARY: Both my spouse and I can confidently affirm our complete satisfaction with the comprehensive care and attention received; the 5-star rating above speaks volumes. We sincerely hope this exceptional standard of service continues indefinitely. Rodney & Dorothy Bilton.

More Info
LT

Laura T. Google 2 years ago

Rating

Bad!

Rude staff overshadows medical professionals' quality care

The medical professionals here are excellent, but navigating past the front desk staff is a challenge. My teenage daughter has repeatedly experienced embarrassing and demeaning interactions when seeking help for personal health concerns, which highlights a critical need for comprehensive staff sensitivity training. After observing the condescending behavior of the receptionist today, I am actively seeking alternative healthcare providers who can offer a more respectful and compassionate patient experience.

More Info
AN

Art N. Google 3 years ago

Rating

Bad!

Rude receptionist ruined my first medical experience

After relocating to this neighborhood, I selected this medical practice due to its favorable feedback. However, I was completely shocked by the receptionist's demeanor, which was so curt and unaccommodating that it nearly approached rudeness. I felt so unwelcome that I have now resolved to seek registration at another facility, and I consider myself fortunate to have discovered the practice's true nature before becoming more deeply involved.

More Info
DD

Dai D. Google 3 years ago

Rating

Excellent!

Life-changing experience with exceptional surgical care

Top-notch surgical experience that surpassed all my previous medical encounters

More Info
AT

Ayesha T. Google 3 years ago

Rating

Excellent!

Exceptional care during challenging covid times

Dr. Sayers and their surgical practice have been incredibly supportive. Despite the challenges of the pandemic, they went above and beyond to ensure my family received necessary medical care. The entire office team has been equally compassionate and responsive. Finding such a genuinely caring medical practice is rare, and I am truly grateful for their exceptional service.

More Info
TJ

Tim J. Google 3 years ago

Rating

Excellent!

Friendly medical care with welcoming team

Pleasant medical facility. Calm atmosphere, approachable and friendly personnel

More Info
JG

James G. Google 3 years ago

Rating

Excellent!

Exceptional service from a truly caring team

The staff at Cornerways consistently demonstrate exceptional support and professionalism. I feel truly fortunate to have such an outstanding group looking after me.

More Info
AM

Anthony M. Google 4 years ago

Rating

Excellent!

Life changing medical care at cornerways surgery

After four decades with a previous medical practice, my spouse and I transitioned to Cornerways around 15 months ago, and we couldn't be happier with our decision, particularly during the challenging Covid period. The staff at this surgery are incredibly responsive and supportive. Dr. Romans provides exceptional care and demonstrates remarkable empathy towards our health concerns, which are predominantly age-related. His compassionate approach and professional understanding have genuinely transformed our quality of life. Without exaggeration, his treatment has been so meaningful that it has restored our sense of hope and well-being.

More Info
KH

Kenneth H. Google 5 years ago

Rating

Excellent!

Friendly service and warm smiles at cornerways

Exceptional team at Cornerways - truly outstanding individuals.

More Info
LR

Loren R. Google 5 years ago

Rating

Excellent!

Amazing healthcare team that truly cares

I've been a patient at this medical practice for more than two decades. Dr. Sayers is exceptional, and the entire staff is equally outstanding.

More Info

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01903 247740
  • The Cornerways Surgery 145 George V Avenue Worthing West Sussex BN11 5RZ

Patient Experience Summary

Patients consistently praise the practice for straightforward appointment booking and responsive staff support, with many highlighting professional medical expertise and compassionate communication from clinical staff. The welcoming environment and attentive listening from doctors are frequently mentioned as strengths, contributing to patient confidence in the service and continuity of care. However, reception staff conduct presents a significant concern, with multiple patients reporting discourteous behaviour, dismissive communication, and an unwelcoming demeanor that contrasts sharply with the quality of clinical care. Several patients describe feeling disrespected or unwelcome at the reception desk, with some citing this as a reason for transferring to alternative practices.

While the majority of feedback emphasises exceptional care experiences and professional expertise, the reception experience emerges as an area requiring attention. Patients note that clinical staff demonstrate genuine compassion and attentive listening, particularly during complex or sensitive health matters. The practice's appointment availability is frequently cited as accessible compared to other local services. The disconnect between positive clinical interactions and negative reception encounters suggests that targeted improvements in reception staff training and patient-facing communication could enhance the overall service experience and better align with the high standards evident in clinical care delivery.

Appointment

82.14 %
Great

Reception

68.32 %
Great

Cleanliness

78.50 %
Great

Care

85.67 %
Excellent

Respect

71.28 %
Great

Seen on time

80.36 %
Great
Filter

Order By

Rating