Cornerways Surgery
Great! (27 reviews)
Great! (27 reviews)
Patients consistently praise the practice for straightforward appointment booking and responsive staff support, with many highlighting professional medical expertise and compassionate communication from clinical staff. The welcoming environment and attentive listening from doctors are frequently mentioned as strengths, contributing to patient confidence in the service and continuity of care. However, reception staff conduct presents a significant concern, with multiple patients reporting discourteous behaviour, dismissive communication, and an unwelcoming demeanor that contrasts sharply with the quality of clinical care. Several patients describe feeling disrespected or unwelcome at the reception desk, with some citing this as a reason for transferring to alternative practices.
While the majority of feedback emphasises exceptional care experiences and professional expertise, the reception experience emerges as an area requiring attention. Patients note that clinical staff demonstrate genuine compassion and attentive listening, particularly during complex or sensitive health matters. The practice's appointment availability is frequently cited as accessible compared to other local services. The disconnect between positive clinical interactions and negative reception encounters suggests that targeted improvements in reception staff training and patient-facing communication could enhance the overall service experience and better align with the high standards evident in clinical care delivery.
Appointment
Reception
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Seen on time
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Patients consistently praise the practice for straightforward appointment booking and responsive staff support, with many highlighting professional medical expertise and compassionate communication from clinical staff. The welcoming environment and attentive listening from doctors are frequently mentioned as strengths, contributing to patient confidence in the service and continuity of care. However, reception staff conduct presents a significant concern, with multiple patients reporting discourteous behaviour, dismissive communication, and an unwelcoming demeanor that contrasts sharply with the quality of clinical care. Several patients describe feeling disrespected or unwelcome at the reception desk, with some citing this as a reason for transferring to alternative practices.
While the majority of feedback emphasises exceptional care experiences and professional expertise, the reception experience emerges as an area requiring attention. Patients note that clinical staff demonstrate genuine compassion and attentive listening, particularly during complex or sensitive health matters. The practice's appointment availability is frequently cited as accessible compared to other local services. The disconnect between positive clinical interactions and negative reception encounters suggests that targeted improvements in reception staff training and patient-facing communication could enhance the overall service experience and better align with the high standards evident in clinical care delivery.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Aidan A.
5 years ago
Bad!
Disappointing healthcare with poor patient communication
After being registered with this medical practice for more than 24 months with minimal interactions, I've reached a breaking point due to their absolutely terrible handling of my cervical screening appointment. The entire experience was incredibly stressful, and as a result, I've decided to transfer my medical records to a different surgery.
Jan W.
5 years ago
Excellent!
Exceptional care from the most compassionate doctor
Dr. Romans is truly exceptional! He doesn't just listen, but genuinely understands and connects with patients. The entire staff is incredibly supportive and compassionate - I'm consistently impressed by their dedication. Choosing this medical practice was one of the best decisions I've made. Heartfelt thanks to Cornerways for providing such outstanding care!
Julie R.
7 years ago
Excellent!
Exceptional doctor and caring staff saved me
Living with Depression and anxiety has been challenging for me over the past couple of years, and I struggle with adapting to new situations. When I recently moved to this neighborhood, I noticed a small medical practice. Despite a sign indicating they weren't accepting new patients, I decided to inquire about alternative options. When I explained my circumstances - that I lived just two minutes away and was within their service area - the receptionist informed me they could actually take me on as a patient. I was absolutely thrilled. Dr. Sayers, my assigned physician, is quite simply the most compassionate and professional doctor I have ever encountered. I want to express my sincere gratitude to everyone at Cornerways Surgery; I feel incredibly fortunate to be their patient.
Sean W.
7 years ago
Excellent!
Great product that exceeded my expectations
Truly excellent in every respect
Lorna L.
7 years ago
Excellent!
Exceptional doctor who truly cares about patients
I've been a patient of Dr Sayers for an extended period. While I hadn't needed medical attention for quite some time, the past 6-8 months have been challenging with health issues and two surgical procedures. Throughout this time, scheduling appointments has always been straightforward. Dr Sayers is truly exceptional - his patience and compassion are remarkable, and he never makes me feel hurried despite his incredibly busy schedule. I typically arrive with a comprehensive list of concerns, which could potentially be frustrating for some doctors, but he consistently receives my approach with understanding and grace. I hold immense professional respect for him and feel incredibly fortunate to have him as my physician. His depth of medical knowledge and practical approach give me complete confidence in his care. My sincere gratitude to Dr Sayers.
Les R.
8 years ago
Excellent!
Great service at this friendly medical office
Scheduling a visit is a breeze, and the staff are consistently friendly and supportive.
Sussex P.
9 years ago
Excellent!
Amazing doctor who truly cares about patients
Dr. Sayers provides exceptional medical care, and scheduling appointments for myself and my loved ones is consistently convenient. The surgical expertise and overall experience have been truly outstanding.