Cornford House Surgery

Worst doctor ever unprofessional and disrespectful

Dr. Jagdip is incredibly discourteous, completely unwilling to hear out patients' concerns. When I called for clarification, he became visibly agitated by having to repeat himself, showing zero patience when I struggled to comprehend his initial explanation. In all my years, I've never encountered a medical professional with such a dismissive and hostile attitude.

Exceptional care from a truly compassionate medical team

Exceptional team across all roles - from medical professionals to support staff. Their approach is incredibly competent and detailed. Every interaction makes me feel genuinely cared for and valued as an individual, not just another patient in the system!

Terrible service with misleading and confusing appointments

I'm baffled why they would schedule me for a 1:30pm slot when they were fully aware they'd be closed for Easter. I trekked all the way there only to find a locked door and a sign indicating they were shut. I felt completely misled and am frustrated about why they would confirm an appointment on a day they were clearly not operating. Update 8th of June. I have an upcoming appointment on the 9th and while double-checking their hours, I've discovered they've once again booked me during a time they're not even open. The appointment is set for 21:00, which is 9pm, and I should have verified this initially. The fact this scheduling error has occurred not just once, but twice, is incredibly disappointing. This repeated mistake has only served to further delay resolving my ongoing issue and has been nothing short of exasperating.

Horrible doctor fails to show basic human compassion

⭐☆☆☆☆ – Utterly Disheartened by Dr Jagdip Haer and Cornford House Surgery Having been a patient at Cornford House Surgery for more than five years, I am deeply troubled and feel obligated to share my negative experience — particularly concerning Dr Jagdip Haer. Dr Haer has consistently demonstrated an appallingly unprofessional demeanor, repeatedly addressing me with remarkable rudeness and indifference. During my most recent consultation, while experiencing intense pain and visibly distressed, his response was shockingly callous and devoid of any compassion. I am genuinely bewildered by how a healthcare professional could exhibit such profound insensitivity towards a patient in obvious distress. As someone who has been integrated into British society for two decades, I cannot help but suspect that potential discriminatory attitudes might underlie the disrespectful treatment I've encountered. If such bias is indeed influencing the care I receive, it is absolutely unacceptable. Every individual seeking medical assistance deserves fundamental respect, empathy, and equitable treatment, irrespective of their origins. This medical practice has consistently fallen short of even the most basic standards of patient care. The profound lack of humanity, empathy, and professional courtesy is truly alarming. Were it possible, I would assign zero stars to express my disappointment. I implore the staff — particularly the physicians — to critically examine their interpersonal approaches and commit to treating all patients with genuine respect. I cannot, in good conscience, recommend this surgery to anyone seeking compassionate healthcare.

Quick and painless blood draw experience

Went in for a blood draw and was thoroughly impressed. The staff punctually called me back, and the nursing team was both welcoming and professional, completing the procedure smoothly and quickly.

Fantastic service with a personal touch

Consistently prompt, courteous, and empathetic service

Exceptional healthcare with compassionate and timely service

Fantastic medical practice in Cambridge! They consistently provide timely appointments and delivered critical care exactly when I required it most. I wholeheartedly endorse this surgery to anyone seeking reliable and responsive healthcare services.

Frustrating service but decent medical care overall

Scheduling an appointment is a challenging process, and the front desk personnel can come across as somewhat discourteous. This is the primary factor behind my low rating. The in-person clinic experience is acceptable. Self-check-in is available. Afternoon appointments tend to run behind schedule. The physicians seem rushed and have limited time with patients, though their medical expertise appears solid. The time constraints they face aren't necessarily of their own making.

Frustrating healthcare system with zero patient accessibility

Getting a doctor's appointment is incredibly frustrating. By 8:30 in the morning, all available slots have vanished. Their much-advertised online booking system is essentially useless, only handling administrative tasks like sick note requests. Patients are unable to schedule appointments in advance. The general practitioners appear to have some vague work-from-home arrangement that remains unclear and unhelpful.

Smooth and simple healthcare experience with friendly staff

Signing up with this medical practice online was a breeze, with a straightforward and speedy registration process. The welcoming reception team helped me set up digital service access without any hassle. Unlike other clinics I've encountered, their phone system was refreshingly uncomplicated, and staff promptly picked up calls. Securing a telephone consultation with the doctor was simple, and the physician was equally courteous and supportive. Overall, an outstanding healthcare experience!

Unprofessional and disrespectful healthcare team

Personnel were overheard making disparaging comments about patients immediately following phone interactions

Friendly and attentive staff make shopping enjoyable

The employees consistently demonstrate a helpful and accommodating attitude

Terrible customer service at its absolute worst

The front desk staff displayed an incredibly unprofessional attitude. The receptionist abruptly dismissed me with a curt "we're very busy!" and immediately terminated the call without allowing me to provide any context. This is undoubtedly the most appalling customer service I have ever encountered.

Amazing healthcare service when you need it most

I was thoroughly impressed by the staff at Cornford House during an urgent medical need while traveling in Cambridgeshire. The entire team went above and beyond to assist me, with incredibly welcoming reception personnel and a compassionate doctor who attentively addressed my health concerns. Their professional and caring approach made my unexpected medical visit a smooth and positive experience. I'm truly grateful for their exceptional service and supportive attitude!

Terrible service and unprofessional medical staff

The staff's attitude was completely unacceptable. Despite having a scheduled 8:15am appointment and waiting in line for half an hour, I was not seen by the doctor. When I inquired about the delay, the receptionist was incredibly discourteous, dismissively telling me the doctor was occupied and suggesting I reschedule for the following day. Their unprofessional and disrespectful conduct was absolutely appalling.

Dangerous medical negligence nearly cost me my life

Consistently endure lengthy phone wait times with no one answering. The front desk personnel display a complete lack of professionalism and empathy. My serious medical condition was incorrectly identified as a minor skin issue and dismissed without proper attention. If I hadn't sought a second medical consultation, the consequences could have been fatal. Steer clear of this healthcare provider at all costs.

Warm and welcoming staff made my day

The personnel here are incredibly welcoming and pleasant. A truly delightful experience with warm and helpful employees.

Frustrating pharmacy service lets patients down again

Once more, I'm experiencing difficulties with my medication refill. I submitted my recurring prescription at the pharmacy, and after five days, I still haven't received approval from Cornford house.

Compassionate doctor saved me from terrible pain

I called the clinic yesterday experiencing significant discomfort and was fortunate to speak directly with Dr. Green, who promptly scheduled me for an appointment this morning. He saw me right away and was incredibly welcoming. He thoroughly explained my condition in a way that was easy to understand, and I was able to collect my medication without delay. I am truly grateful for such excellent care!!

Terrible service that causes more health problems

A truly abysmal medical practice that epitomizes poor customer service. Their phone system is a nightmare, forcing patients to endure endless waiting times with irritating background music, only to have the call unexpectedly dropped right when you're about to speak with someone. Attempting to reconnect means rejoining a lengthy queue, with multiple people ahead of you. The sheer frustration of dealing with this clinic is so intense that patients are likely to develop additional health issues like hypertension and anxiety simply from trying to schedule an appointment. If Google allowed a zero-star rating, this practice would absolutely deserve it.