Coulby Medical Practice
Great! (42 reviews)
Great! (42 reviews)
Patient feedback reveals a mixed experience with this practice, centred on persistent challenges with telephone access and appointment availability alongside consistent praise for clinical care quality. Difficulty reaching the practice by phone emerges as the dominant concern, with multiple patients reporting long wait times, unanswered calls, and disconnections when attempting to book appointments or make enquiries. Prescription handling issues and administrative process complications have also been cited by several patients. In contrast, the clinical team receives widespread recognition for compassionate, professional, and attentive care, with patients noting that clinicians take time to listen and provide thorough support during consultations. Reception staff experiences are varied, with some patients describing them as friendly and courteous whilst others report inconsistent or unwelcoming interactions. The online consultation service has been praised for efficiency and responsiveness. Appointment availability remains challenging, particularly for same-day access, though some patients report successful booking when contacting the practice early. The practice appears to operate under considerable demand, and several patients acknowledge the systemic pressures affecting service delivery whilst others express frustration with longstanding access difficulties.
Continuity of care and genuine patient concern are evident in feedback from patients managing ongoing health conditions, who report feeling well-supported by the clinical team. However, recent feedback indicates persistent frustration with the appointment booking system, with some patients finding the online process restrictive and preferring alternative healthcare options. Administrative errors related to sick notes and certification have caused significant concern for at least one patient. Overall, the practice demonstrates strength in clinical delivery and care quality but faces notable challenges in access, communication, and administrative processes that impact the patient experience.
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Seen on time
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Patient feedback reveals a mixed experience with this practice, centred on persistent challenges with telephone access and appointment availability alongside consistent praise for clinical care quality. Difficulty reaching the practice by phone emerges as the dominant concern, with multiple patients reporting long wait times, unanswered calls, and disconnections when attempting to book appointments or make enquiries. Prescription handling issues and administrative process complications have also been cited by several patients. In contrast, the clinical team receives widespread recognition for compassionate, professional, and attentive care, with patients noting that clinicians take time to listen and provide thorough support during consultations. Reception staff experiences are varied, with some patients describing them as friendly and courteous whilst others report inconsistent or unwelcoming interactions. The online consultation service has been praised for efficiency and responsiveness. Appointment availability remains challenging, particularly for same-day access, though some patients report successful booking when contacting the practice early. The practice appears to operate under considerable demand, and several patients acknowledge the systemic pressures affecting service delivery whilst others express frustration with longstanding access difficulties.
Continuity of care and genuine patient concern are evident in feedback from patients managing ongoing health conditions, who report feeling well-supported by the clinical team. However, recent feedback indicates persistent frustration with the appointment booking system, with some patients finding the online process restrictive and preferring alternative healthcare options. Administrative errors related to sick notes and certification have caused significant concern for at least one patient. Overall, the practice demonstrates strength in clinical delivery and care quality but faces notable challenges in access, communication, and administrative processes that impact the patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Nicki E.
9 years ago
Bad!
Impossible to reach and prescriptions always wrong
Extremely disappointing experience. I have struggled to reach the practice, with calls going unanswered and difficulty getting through to anyone. Additionally, there have been repeated issues with prescription orders that have not been processed correctly. I would not recommend registering at this practice based on my experiences.
Daniel-john W.
9 years ago
Bad!
Phone lines impossible to reach during appointments
This practice would benefit from improving their communication and service standards. Having previously used a different medical centre, the standard of care there was considerably better. At this surgery, I have experienced issues obtaining medication, receiving clear explanations, and facing extended waiting times. Contacting the practice by telephone proves extremely difficult, and staff have been unable to provide me with appropriate guidance. This has been very disappointing. My young infant was unable to secure an appointment because I was unable to call at the required time. I explained that I had attempted to reach the practice repeatedly during the morning, but experienced persistent technical difficulties with the phone line disconnecting and reconnecting. Despite my sustained efforts over an extended period, I was unable to get through. As a result, I transferred my child's care to another practice. The new practice has been far more accommodating, offering flexible appointment availability without lengthy notice requirements. This has been a much more positive experience.