Patient Experience Summary

Feedback reflects a mixed experience across the practice, with strong positive themes centred on clinical care quality and communication. Many patients report attentive listening, thorough examinations, and compassionate interactions with medical staff, particularly praising specific physicians for their responsiveness to concerns and detailed diagnostic approaches. Reception experience and appointment booking present a contrasting picture, with several patients describing significant difficulty accessing appointments, lengthy waiting times, and discourteous reception staff interactions. Some patients experienced lengthy delays despite calling at opening times, whilst others successfully secured same-day or prompt appointments. Communication barriers and delayed responses to requests emerge as recurring concerns, though a number of patients appreciated straightforward online booking and rapid access when appointments were available.

Waiting experience varies considerably, with some patients reporting minimal delays and efficient service, whilst others endured substantial waits despite scheduled appointment times. The practice demonstrates particular strength in continuity of care, with patients expressing confidence in returning to preferred physicians and appreciation for proactive follow-up and referral coordination. However, isolated incidents of lack of empathy during consultations and reception interactions have significantly impacted patient confidence. Overall, the practice shows capability in delivering attentive clinical care and maintaining a welcoming environment for many patients, though appointment accessibility and consistency in reception courtesy remain areas requiring attention.

Appointment

62.15 %
Average

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

75.89 %
Great

Respect

70.23 %
Great

Seen on time

65.47 %
Great

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JS

Jacqueline S. Google one year ago

Rating

Great!

Compassionate doctor turns medical visit into positive experience

My physician was incredibly warm and attentive, carefully hearing out my worries while also managing to lift my spirits with her humor, despite my feeling quite unwell.

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SV

Snooki V. Google one year ago

Rating

Excellent!

Friendly service makes this place truly exceptional

The employees consistently demonstrate exceptional customer service, offering a warm and welcoming demeanor. Their friendly approach makes me feel completely comfortable and relaxed during every interaction.

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JH

Jack H. Google one year ago

Rating

Bad!

Unprofessional doctor destroyed my mental health journey

Around four years back, Dr. Besim Peci informed me during a phone conversation that I was an inconvenience to him and my loved ones, before proceeding to prescribe additional antidepressants. I sincerely wish he has transitioned to a profession where he cannot make such hurtful statements to individuals already dealing with significant challenges.

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OA

Omair A. Google one year ago

Rating

Excellent!

Simple and smooth solution for my needs

Simple and straightforward, with a smooth, uncomplicated workflow that anyone can manage without stress.

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KB

Karen B. Google one year ago

Rating

Excellent!

Welcoming staff make every visit a pleasure

The staff at the front desk consistently demonstrate a warm and supportive demeanor that makes me feel welcome.

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SL

Samantha L. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and helps

Dr. Cleary consistently demonstrates exceptional professionalism. She attentively addresses your concerns, providing clear insights into the underlying causes of your symptoms and offering practical, effective strategies for both immediate relief and long-term management.

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MB

Maureen B. Google one year ago

Rating

Excellent!

Smooth service and professional staff exceeded expectations

I arrived precisely at my scheduled time and was thoroughly satisfied with the entire experience.

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TS

Trish S. Google one year ago

Rating

Bad!

Unprofessional doctor ruins patient's healthcare experience

I recently had a phone consultation with a doctor I've known for years, and today she was shockingly discourteous and disinterested. When I requested clarification about some medical results, her tone was dripping with irritation. While I understand healthcare professionals can get weary of patient interactions, if she finds empathetic communication so challenging, perhaps she should consider a different career path! The reception staff remain wonderfully supportive and kind, and most of the physicians at this clinic are excellent. Unfortunately, one negative experience can overshadow everything else 😟

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RS

Ralph S. Google one year ago

Rating

Excellent!

Excellent healthcare with minimal wait and stress

The staff at the reception and the physician delivered swift and competent service. I experienced virtually no wait time. Overall, the appointment was completely hassle-free and felt like a positive move forward in my healthcare journey.

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AM

Andrea M. Google one year ago

Rating

Bad!

Worst healthcare experience ever terrible service

I spent an entire week attempting to schedule an appointment with this medical practice. My health deteriorated so severely that I ultimately required emergency medical transport during the nighttime hours. Their mobile application remains consistently non-functional, despite their insistence on using it. When one manages to actually connect a phone call, the staff abruptly terminates the conversation within mere seconds. I am seriously contemplating finding a new healthcare provider. This practice appears more focused on creating barriers to medical access rather than genuinely supporting patient care.

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SJ

Shaun J. Google one year ago

Rating

Excellent!

Compassionate doctor helps child feel at ease

The male doctor who examined my son was excellent. He was meticulous in his questioning and assessment. He put my child at ease and demonstrated a wonderful approach with children - even offering stickers, which my son loved! He prescribed the medication I was hoping for. He provided clear guidance on how long to observe the condition before a follow-up. He also eliminated another potential diagnosis. He conveniently sent the prescription to a nearby pharmacy. Overall, it was a positive visit to the country park medical practice.

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MR

Michelle R. Google one year ago

Rating

Excellent!

Compassionate doctor solves my health concerns perfectly

Dr. Clery was incredibly helpful during our consultation, addressing several issues that have been troubling me recently.

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MD

Mark D. Google one year ago

Rating

Excellent!

Exceptional healthcare with warm and caring approach

Incredibly welcoming staff and an absolutely outstanding healthcare experience The general practitioner was truly excellent Sincere appreciation

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CO

Christopher O. Google one year ago

Rating

Excellent!

Compassionate doctors who truly listen and explain well

I value how the general practitioners conduct thorough consultations. They attentively listen and explain medical matters in a manner that ensures patient comprehension. It truly feels like a collaborative dialogue. Their communication skills are exceptional. Scheduling the phone appointment online was straightforward and more convenient than I anticipated. Regards Christopher

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JJ

Jtaylormcpherson0208 J. Google one year ago

Rating

Excellent!

Compassionate doctor delivers top-notch medical care

My visit to Country Park practice on 3/4 was absolutely outstanding. Dr. Kumar was incredibly compassionate, helping me feel completely comfortable, and demonstrated impressive medical expertise. She truly deserves more than a perfect score - 11/10!

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PD

Princess D. Google one year ago

Rating

Excellent!

Trusted family doctors through generations

Throughout my entire 22-year journey, this medical practice has consistently provided exceptional care for me, and they continue to do so now that I'm a parent myself.

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MS

Mandy S. Google one year ago

Rating

Excellent!

Fast service at the medical center

Got seen promptly with minimal waiting time. The doctor handled my consultation smoothly and swiftly. Everything was quick and efficient. Interestingly, the surgery seemed quite quiet with just a couple of other patients in the waiting area.

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SS

Stephen S. Google one year ago

Rating

Bad!

Frustrating physio experience with limited mobility help

Jacob wasn't satisfied with the physiotherapy session. He requires a REFERRAL to access a gym facility Or potentially a yoga program to help enhance his movement capabilities.

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LG

Lucia G. Google one year ago

Rating

Excellent!

Great service with minimal waiting time

I successfully scheduled a same-day appointment. During check-in, a notification about a minor wait time appeared, which I found considerate since I understand delays can occur, and it's helpful to be kept in the loop. The consultation was excellent; the doctor listened carefully to my concerns, conducted comprehensive examinations, and provided valuable guidance.

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AZ

Ali Z. Google one year ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

During my mother's consultation regarding her blood test results, Dr. Huraira Zafar compassionately advised her to visit Croydon Hospital's Accident & Emergency department for a comprehensive examination of her elevated heart rate and breathing difficulties. The doctor struck me as not only highly competent and understanding but also possessing a delightful sense of humor that helps alleviate the emotional weight of medical concerns. Moreover, the reception team matches the doctor's warmth and professionalism. I consider myself fortunate to be a patient at this practice.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 37640664
  • Woodside Health Centre 3 Enmore Road South Norwood London SE25 5NT

Patient Experience Summary

Feedback reflects a mixed experience across the practice, with strong positive themes centred on clinical care quality and communication. Many patients report attentive listening, thorough examinations, and compassionate interactions with medical staff, particularly praising specific physicians for their responsiveness to concerns and detailed diagnostic approaches. Reception experience and appointment booking present a contrasting picture, with several patients describing significant difficulty accessing appointments, lengthy waiting times, and discourteous reception staff interactions. Some patients experienced lengthy delays despite calling at opening times, whilst others successfully secured same-day or prompt appointments. Communication barriers and delayed responses to requests emerge as recurring concerns, though a number of patients appreciated straightforward online booking and rapid access when appointments were available.

Waiting experience varies considerably, with some patients reporting minimal delays and efficient service, whilst others endured substantial waits despite scheduled appointment times. The practice demonstrates particular strength in continuity of care, with patients expressing confidence in returning to preferred physicians and appreciation for proactive follow-up and referral coordination. However, isolated incidents of lack of empathy during consultations and reception interactions have significantly impacted patient confidence. Overall, the practice shows capability in delivering attentive clinical care and maintaining a welcoming environment for many patients, though appointment accessibility and consistency in reception courtesy remain areas requiring attention.

Appointment

62.15 %
Average

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

75.89 %
Great

Respect

70.23 %
Great

Seen on time

65.47 %
Great
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