Patient Experience Summary

Feedback reflects a mixed experience across the practice, with strong positive themes centred on clinical care quality and communication. Many patients report attentive listening, thorough examinations, and compassionate interactions with medical staff, particularly praising specific physicians for their responsiveness to concerns and detailed diagnostic approaches. Reception experience and appointment booking present a contrasting picture, with several patients describing significant difficulty accessing appointments, lengthy waiting times, and discourteous reception staff interactions. Some patients experienced lengthy delays despite calling at opening times, whilst others successfully secured same-day or prompt appointments. Communication barriers and delayed responses to requests emerge as recurring concerns, though a number of patients appreciated straightforward online booking and rapid access when appointments were available.

Waiting experience varies considerably, with some patients reporting minimal delays and efficient service, whilst others endured substantial waits despite scheduled appointment times. The practice demonstrates particular strength in continuity of care, with patients expressing confidence in returning to preferred physicians and appreciation for proactive follow-up and referral coordination. However, isolated incidents of lack of empathy during consultations and reception interactions have significantly impacted patient confidence. Overall, the practice shows capability in delivering attentive clinical care and maintaining a welcoming environment for many patients, though appointment accessibility and consistency in reception courtesy remain areas requiring attention.

Appointment

62.15 %
Average

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

75.89 %
Great

Respect

70.23 %
Great

Seen on time

65.47 %
Great

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PM

Palmer M. Google one year ago

Rating

Excellent!

Amazing doctor who truly cares about patients

Dr. Clery was exceptional in his approach, showing genuine care and attentiveness when I discussed my back pain concerns. His kindness and willingness to listen made me feel truly valued as a patient, and I am extremely grateful for the compassionate treatment I received.

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PR

Paulla R. Google one year ago

Rating

Bad!

Disappointing service with zero communication

Received a chilly reception and was prevented from addressing additional concerns I wanted to raise.

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KJ

Karen J. Google one year ago

Rating

Excellent!

Compassionate care from a truly understanding doctor

Compassionate physician who genuinely paid attention to my concerns and is taking steps to arrange a new referral. Much appreciated x

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PA

P A. Google one year ago

Rating

Excellent!

Great doctor who truly listens and cares

The doctor was attentive and took the time to ask me comprehensive questions about my medical condition. The consultation was pleasant and I appreciated their approach.

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GB

Gill B. Google one year ago

Rating

Excellent!

Unexpected hospital visit saves the day

I arrived at Mayday Hospital after my initial blood test appointment was unexpectedly called off, seeking to complete the necessary medical procedure.

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JH

Jacqueline H. Google one year ago

Rating

Excellent!

Quick professional care at its finest

Called regarding an appointment today and was seen within hours. The physician and front desk staff were outstanding.

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JF

Jane F. Google one year ago

Rating

Excellent!

Exceptional care from a compassionate medical professional

Fantastic visit! The scheduled time was precise, and Dr. Clery demonstrated exceptional professionalism with a warm, compassionate approach. She was meticulous in her examination and truly listened to my concerns. I walked out of the office feeling optimistic and reassured. Many thanks to Dr. Clery for her outstanding care.

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GC

Gary C. Google one year ago

Rating

Excellent!

Friendly doctor delivers exceptional care at clinic

Visited Dr. Cleary today and, as always, received excellent care. The entire team at the medical center continues to be friendly and supportive, making the experience very positive 👍

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KA

Karen A. Google one year ago

Rating

Great!

Compassionate nurse made my medical experience better

The healthcare professional displayed exceptional compassion and expertise during my appointment. This experience was markedly superior compared to a previous nursing consultation I had some time back.

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RR

Rhona R. Google one year ago

Rating

Great!

Compassionate doctor provides helpful medical guidance

Dr. Zahfar attentively heard my concerns and provided a referral to the appropriate specialist who could address my medical issues.

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FE

Francesca E. Google one year ago

Rating

Excellent!

Compassionate care made my medical visit better

Medical staff member was kind and supportive

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JA

Jackie A. Google one year ago

Rating

Excellent!

Compassionate care for complex medical needs

An outstanding comprehensive consultation covering my long-term health conditions and additional complications from a recent traumatic event. Every single query was thoroughly addressed. All concerns were systematically examined. Received practical, constructive recommendations for ongoing medical management. Appropriate referrals and inter-departmental communication are being coordinated. The medical staff demonstrated exceptional patience, helping me articulate my health concerns even when I struggled to precisely express my symptoms due to my limited medical understanding. Despite being a high-volume, bustling medical facility, they consistently prioritize personalized patient care, maintaining a warm, professional, and reassuring approach. Most importantly, they genuinely listen and engage. I wholeheartedly endorse this practice.

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BB

Brian B. Google one year ago

Rating

Excellent!

Needle phobia conquered by compassionate professional

Despite my intense fear of needles, the healthcare professional was incredibly skilled. Her technique was so gentle that I experienced no discomfort at all. She demonstrated exceptional professionalism and showed genuine compassion, providing top-tier care throughout the procedure. I am truly grateful for her expertise and kindness. Thank you, Brian.

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CO

Carol O. Google one year ago

Rating

Great!

Compassionate care from an exceptional medical professional

A highly skilled and compassionate physician who carefully listened to my concerns and provided a thorough, attentive diagnosis.

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BS

Betsy S. Google one year ago

Rating

Bad!

Terrible service and unhelpful medical staff nightmare

This medical practice is absolutely appalling. I'm consistently unable to secure an appointment despite calling immediately when they open, and the reception staff are incredibly discourteous. Even some of the medical staff display a similarly unhelpful attitude. I'm baffled by how, despite calling right at opening, I'm 19th in the queue, and when they eventually contact me, they dismissively claim no appointments are available and rudely suggest I call 111, which seems to be their default response to everything. Something is fundamentally wrong with this healthcare provider.

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EN

Ea N. Google one year ago

Rating

Average!

Helpful doctor but missed some key treatments

My general practitioner provided excellent assistance in identifying my medical issue and suggesting treatment options. Although I requested a scan, it was not performed. Additionally, I was not prescribed any gel for my ligament discomfort.

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KD

Kim D. Google one year ago

Rating

Excellent!

Professional and caring doctor exceeded my expectations

I met this physician for the first time, and I was impressed by her approach at the clinic. She demonstrated exceptional attentiveness, carefully hearing out all of my medical concerns. Each of my questions and worries were comprehensively addressed. I'm truly appreciative of having a direct, in-person consultation with Dr. Zafar. If she continues to work at this practice, I will definitely request her as my doctor again.

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KL

Karen L. Google one year ago

Rating

Excellent!

Excellent care from a top-notch medical professional

Despite enduring a lengthy wait, I'm genuinely optimistic that my medical issue has been addressed. As per usual, Dr. Clery maintained a professional yet approachable demeanor throughout our interaction.

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KT

Krissy T. Google one year ago

Rating

Excellent!

Compassionate care from a truly understanding doctor

Before my consultation, I reached out to the medical practice, and Dr Moustapha demonstrated remarkable compassion. Upon arriving for my scheduled visit, I felt genuinely heard, with no sense of being hurried. The physician was exceptionally attentive, conducting a comprehensive examination and providing treatment with genuine care and consideration.

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CT

Carol T. Google one year ago

Rating

Excellent!

Quick and caring pediatric visit with doctor

Saw Dr. Peters who was slightly behind schedule, accompanied by a trainee physician, who thoroughly examined my child

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 37640664
  • Woodside Health Centre 3 Enmore Road South Norwood London SE25 5NT

Patient Experience Summary

Feedback reflects a mixed experience across the practice, with strong positive themes centred on clinical care quality and communication. Many patients report attentive listening, thorough examinations, and compassionate interactions with medical staff, particularly praising specific physicians for their responsiveness to concerns and detailed diagnostic approaches. Reception experience and appointment booking present a contrasting picture, with several patients describing significant difficulty accessing appointments, lengthy waiting times, and discourteous reception staff interactions. Some patients experienced lengthy delays despite calling at opening times, whilst others successfully secured same-day or prompt appointments. Communication barriers and delayed responses to requests emerge as recurring concerns, though a number of patients appreciated straightforward online booking and rapid access when appointments were available.

Waiting experience varies considerably, with some patients reporting minimal delays and efficient service, whilst others endured substantial waits despite scheduled appointment times. The practice demonstrates particular strength in continuity of care, with patients expressing confidence in returning to preferred physicians and appreciation for proactive follow-up and referral coordination. However, isolated incidents of lack of empathy during consultations and reception interactions have significantly impacted patient confidence. Overall, the practice shows capability in delivering attentive clinical care and maintaining a welcoming environment for many patients, though appointment accessibility and consistency in reception courtesy remain areas requiring attention.

Appointment

62.15 %
Average

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

75.89 %
Great

Respect

70.23 %
Great

Seen on time

65.47 %
Great
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