Coxhoe Medical Practice

Felt genuinely heard about my complex health concerns

A clinician at this practice is a rare find, with exceptional knowledge of complex conditions and outstanding professionalism. They consistently take time to listen with unwavering patience, providing genuinely patient-centred care that makes patients feel heard and understood. Despite patients presenting with lengthy lists of issues due to multiple complex illnesses, this practitioner always dedicates time to advocating for the care and support their patients need, which surpasses the approach of other practitioners and specialists encountered. There is genuine gratitude for having found such an exceptional healthcare provider.

Reception staff attitude needs improvement

The practice has generally been satisfactory in the past, but the standard of care has declined recently. Following an injury to the area around my mouth, there was some confusion about whether the issue was dental or medical in nature. Initial guidance suggested it was a dental matter, but when I was seen by a clinical staff member, they indicated otherwise. This inconsistency was frustrating. Additionally, I had a negative interaction with a receptionist during a recent visit. I felt spoken to in a manner that was dismissive and disrespectful, and this occurred in front of other patients, which was particularly upsetting. Most of the reception team have always been courteous and helpful, so this experience stood out as notably different. Given my personal circumstances and history, I found this interaction particularly distressing and felt it lacked the sensitivity and respect that should be shown to all patients.

Nurse practitioner could show more empathy

I found the interaction with the nurse practitioner to lack empathy. My husband had a similar experience when seeing her. The remainder of the team are all pleasant and manage their roles well despite challenging circumstances.

Quick diagnosis after calling in

The entire team provided outstanding assistance in reaching a diagnosis and providing medication within a couple of hours from when I first made contact by phone.

Reception staff weren't honest on the phone

The clinical staff did not seem receptive to my concerns about my health, and I felt dismissed and disrespected during my interactions. The reception team also provided information over the phone that I found inaccurate. I was disappointed by the overall standard of care and professionalism, and I struggle to understand how this practice maintains its NHS affiliation given my experience of the service.

Hard to book appointments while working

Positive experience with the healthcare provider and welcoming team members. The main difficulty encountered relates to appointment availability, particularly for those unable to contact the practice during standard morning calling hours due to work commitments.

Best GP centre I've travelled to

I'm an elderly male who has travelled extensively and found this practice to be the finest I have encountered throughout my experiences with healthcare services.

Friendly reception staff made the visit pleasant

The appointment ran on schedule, and the reception team were warm and welcoming. The practice nurse provided excellent care, demonstrating both friendliness and clear communication. Overall, a high-quality experience.

Staff were attentive and genuinely helpful throughout

My mother receives care from this practice and they are excellent. The team members, including clinical staff, administrative personnel and clinicians, are responsive and supportive.

Always gets the job done

Always manages to resolve things effectively

Reception staff handled difficult situations well

It is difficult everywhere to access medical appointments. I have observed reception staff dealing with challenging interactions from patients, rather than the reverse occurring. Throughout my time as a patient here, I have consistently had positive experiences. This is an excellent practice with a dedicated team.

Friendly reception made the visit straightforward

Excellent experience

Reception staff were dismissive and unhelpful

This practice has not met my expectations. The reception team's manner was unwelcoming and I felt they lacked understanding of my concerns. Accessing in-person appointments has proven very difficult. I have found this to be a disappointing experience overall.

Felt truly listened to and supported

I cannot thank the surgery enough, especially the staff there. I don't know where I would be without them and their wonderful service x

Staff were helpful and really listened

The medical team and entire staff demonstrate considerable helpfulness and demonstrate a good understanding of patient needs.

Website booking times don't match actual opening hours

Poor service experience, with inconsistencies between what the website states and actual patient booking procedures. There were discrepancies regarding opening times, with claims of 8am availability contradicted by phone responses indicating later opening. The overall setup appears problematic, with perceived lack of efficiency since recent operational changes. Not satisfied with the current situation. I remain registered only due to the practice's previously better reputation, though accessing appointments now feels like an unnecessary struggle against reception staff.

Impossible to reach by phone when you need help

Joined the practice a month ago and have been unable to reach anyone by telephone. Currently facing difficulties obtaining medication refills, which is extremely disappointing given the level of service provided.

Reception team made booking really straightforward

Excellent service from the reception team, clinical staff, and clinician. Very pleased to be registered at this medical practice.

Staff listened and helped me through difficult times

The past year has been quite difficult for me, and I wanted to express my gratitude to the team. They have been competent, well-organised, and approachable throughout my care.

Friendly staff who actually listen to you

The team at this practice are welcoming, helpful and compassionate. It has been the best GP experience I have had.