Crawcrook Medical Centre
Poor! (85 reviews)
Poor! (85 reviews)
Feedback reflects a predominantly negative experience with significant challenges across multiple service areas. Appointment availability emerges as a persistent concern, with patients reporting lengthy waits to secure bookings and difficulty reaching the practice by telephone. Reception experience varies considerably, with some patients describing courteous and helpful staff while others report dismissive or rude interactions. Communication failures appear throughout the feedback, including issues with prescription processing delays, inadequate follow-up after complaints, and unclear information about appointment status and test results.
Clinical care experiences are mixed. While some patients praise thorough examinations and professional competence, others express concerns about diagnostic accuracy, inadequate clinical assessment, and lack of continuity of care. Several patients report that remote consultations resulted in inaccurate diagnoses, and that face-to-face appointments were difficult to obtain despite clinical need. Prescription management presents recurring difficulties, with delays in processing and instances of discontinued medications being prescribed without verification.
Positive feedback highlights efficient organisation, courteous reception staff, and professional clinical care when accessed. However, these positive experiences appear less frequent than negative ones. Accessibility barriers, including challenges for patients with visual impairments and those unable to contact the practice by phone, are noted. The practice's responsiveness to formal complaints and management engagement with patient concerns requires improvement, with several patients reporting unresolved issues and lack of follow-up after escalation.
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Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a predominantly negative experience with significant challenges across multiple service areas. Appointment availability emerges as a persistent concern, with patients reporting lengthy waits to secure bookings and difficulty reaching the practice by telephone. Reception experience varies considerably, with some patients describing courteous and helpful staff while others report dismissive or rude interactions. Communication failures appear throughout the feedback, including issues with prescription processing delays, inadequate follow-up after complaints, and unclear information about appointment status and test results.
Clinical care experiences are mixed. While some patients praise thorough examinations and professional competence, others express concerns about diagnostic accuracy, inadequate clinical assessment, and lack of continuity of care. Several patients report that remote consultations resulted in inaccurate diagnoses, and that face-to-face appointments were difficult to obtain despite clinical need. Prescription management presents recurring difficulties, with delays in processing and instances of discontinued medications being prescribed without verification.
Positive feedback highlights efficient organisation, courteous reception staff, and professional clinical care when accessed. However, these positive experiences appear less frequent than negative ones. Accessibility barriers, including challenges for patients with visual impairments and those unable to contact the practice by phone, are noted. The practice's responsiveness to formal complaints and management engagement with patient concerns requires improvement, with several patients reporting unresolved issues and lack of follow-up after escalation.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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June N.
7 years ago
Excellent!
Helpful receptionists and efficient triage system
I was quite surprised to see some of the negative feedback posted previously, though I noticed those comments were from some time ago. This practice has been excellent in my experience. The reception team are consistently helpful and courteous. The clinical staff are efficient and thorough. While non-urgent appointments may take a little longer to arrange, the practice operates a strong assessment system to prioritise cases appropriately. I have not encountered any issues and have consistently received good quality care.
Jessica S.
8 years ago
Bad!
Felt unheard during repeated visits
I have been experiencing ongoing health issues for several weeks without receiving adequate support or treatment. I am very dissatisfied with the care I have received and feel the service has fallen short of expectations.
Ryan N.
9 years ago
Bad!
Staff gave unhelpful information and ignored complaints
The service feels quite slow. When you explain what you need, it doesn't seem to get addressed. The information provided often appears to be incorrect. After submitting a formal complaint, there was no follow-up from management as promised. When attempting to speak with a manager by phone, they were consistently unavailable or not in the office. The telephone staff can come across as patronising. Overall, this has been a disappointing experience compared to other healthcare providers I've used.
Darrell H.
9 years ago
Poor!
Reception staff were unhelpful and dismissive
Appointments take considerable time to obtain. The reception team's manner could be more welcoming and courteous. There appears to be frequent turnover among clinical staff.
Mr N.
10 years ago
Bad!
Reception phone lines impossible to reach
This practice has been deeply disappointing based on my experience. There appear to be significant issues with the appointment system, as pre-appointment arrangements and follow-up care are lacking. The reception team is difficult to reach by phone, and their approach could be more welcoming. Appointments seem to conclude very quickly after the phone lines open. The overall standard of care and service falls short of what I would expect. I am considering lodging a formal complaint due to these concerns.