Crayford Town Surgery

Quick and helpful online consultation

I'm thoroughly satisfied with Dr Rogers' professional assistance. The e-consultation process was swift and efficient, with expert guidance and a prescription provided in just a matter of hours. Much appreciation for the prompt and helpful service.

Worst customer support ever

Absolutely abysmal customer experience

Nurse kept me waiting without a word

Waited for my nurse appointment, and she was delayed by half an hour. No staff member bothered to explain the reason or update waiting patients. Don't even hope for an apology or acknowledgment of the inconvenience. Their attitude suggests a sense of superiority and disregard for patients' time.

Xray Referral Turned Waiting Game

It might be more efficient to visit the emergency room for your medical concern. I initiated an online consultation regarding an injury with persistent swelling. The sole bright spot was receiving an X-ray appointment on the same day. Here's the core issue: I still haven't consulted a physician. My X-ray was taken a month ago. After repeatedly phoning to check on the results and even being directed to contact Queen Mary's to verify their transmission, they've finally received them. However, I now must wait for a doctor to review the images and continue calling to determine when that will occur. Ultimately, I've concluded that going to A&E would likely result in faster medical attention.

Frustrating Online Booking Nightmare

I've been struggling for 20 minutes to schedule a medical consultation online, and the system keeps blocking my attempt. My anxiety is mounting as I desperately need medical attention. The booking process seems impossible, with reception offering zero assistance and insisting everything must be done electronically. The complete lack of human understanding is frustrating beyond words.

Long Wait and No Help at Clinic

Truly, this is an incredibly frustrating healthcare experience. Their electronic consultation slots disappear in moments, and their phone support is completely unhelpful. The entire process seems utterly futile and ineffective.

Wasted My Entire Day Waiting for a Call

I scheduled a phone consultation expecting a call between 8 am and 6 pm, but never received one. This completely disrupted my entire day's schedule and plans. Additionally, the receptionist's demeanor was extremely unprofessional and discourteous.

Quick and Friendly Help Today

Exceptional service from the customer support team.

Frustrating online-only booking at 7 am

Zero stars! It's impossible to schedule an appointment by phone—you're forced to use their online system exclusively at 7 am sharp! And if you happen to miss that narrow window, you're out of luck and must wait until the following day!!!!!!!!!!

Endless Wait for a Simple Doctor's Consultation

Scheduling a face-to-face medical appointment seemed impossible without first going through an e-consult or phone consultation, which required an excruciatingly long wait of nearly three weeks. To make matters worse, when the scheduled call time arrived, no one reached out, forcing me to follow up and remind them of the appointment. This entire experience reflects a deeply frustrating healthcare approach, particularly when patients are subjected to such extensive waiting periods just to communicate with a physician.

Appointment Canceled Without Warning at Cardiology Clinic

Absolute disaster, today my father took time off his job for a crucial post-surgical cardiac examination scheduled at 14:20, only to be informed upon arrival that the appointment was arbitrarily cancelled because the doctor wasn't present. When he questioned why he wasn't notified earlier, the receptionist falsely claimed she had sent a message, which he definitively proved was untrue by showing her his phone with no such communication. Their behavior was incredibly unprofessional and disrespectful. This isn't an isolated incident - we consistently experience problems with this healthcare facility.

Terrible bedside manner with Dr. Jones

Steer clear of Dr. Jones at all costs. She exhibits a condescending and disrespectful demeanor, displaying a significant lack of professionalism. Her attitude is particularly unwelcoming if you aren't British or don't speak with a British accent.

Nightmare Healthcare App Frustrates Patient

The system is completely dysfunctional... now it's even impossible to schedule a doctor's appointment through their app in this so-called "democracy" ... might as well move to North Korea

Quick Help When I Needed It Most

I received prompt and effective service at the medical clinic. Although no immediate appointments were open, the physician contacted me within a couple of hours and promptly issued a prescription that same day. I'm truly grateful for their attentive assistance and responsiveness!

Trusted care through my daughter's birth

This medical facility has consistently provided excellent care, both during my own treatment and when my daughter was delivered. The personnel have been consistently supportive, leaving me with no complaints whatsoever.

Waited 3 Weeks for a No-Show Call

If I could have given zero stars, I absolutely would have! I'm not one to run to the doctor for minor issues, which made it all the more frustrating when I had to endure an almost three-week wait for a telephone consultation. I submitted the online form on 11th April, and a telephone appointment was scheduled for today (29th April) between 12:00 and 18:00. I waited attentively for a call that never materialized! It's now 18:10, and I'm currently stuck in a queue trying to reach someone at the practice. Their service is utterly deplorable, and it's clear they couldn't care less (as evidenced by other reviews)! My heart goes out to any elderly individuals seeking medical attention...this situation is completely unacceptable. I attempted AGAIN today (2nd May) to contact the surgery...was first in line for nearly two hours!! Eventually abandoned the call after enduring endless monotonous hold music...which seems like a deliberate strategy to discourage potential callers. This practice is an absolute embarrassment to the NHS.

Great local doctors for years

Throughout my 14-year relationship with Crayford Town Surgery, I've consistently experienced a highly professional and compassionate approach to healthcare. The e-consult system proved to be smooth and effective during my two interactions with it. The staff are welcoming, and there's a clear sense of camaraderie among the team members.

Frustrating wait for a phone call appointment

Scheduling a phone consultation took 10 days, and when the time came, the doctor never reached out! The process of booking an appointment is completely frustrating and impractical. Last year, my son was forced to go to Darenth Valley hospital and then Guys hospital because the surgery practice refused to see him, which caused immense emotional strain. Despite all the difficulties, I must acknowledge that the nurses at the facility are truly exceptional

Friendly Receptionist Made My Day

I've been a patient at this medical practice for quite some time, experiencing various experiences over the years. I'd like to highlight the exceptional front desk staff they currently employ. The receptionist is consistently courteous and supportive, always ready to assist with a warm demeanor.

Great Care at Friendly Medical Practice

Exceptional care from the moment you walk in, with staff at every level demonstrating incredible warmth and dedication. The receptionists and medical professionals consistently provide outstanding support, always eager to assist. I cannot speak highly enough about this medical practice and would wholeheartedly endorse it to anyone seeking quality healthcare.