Crescent Providence Surgery

Compassionate care at its absolute finest

This medical practice stands out as top-notch, with reception staff maintaining remarkable composure even when patients are visibly stressed. The physicians demonstrate genuine compassion, showing understanding and attentiveness to patient needs. Dr. Niman, in particular, is a consummate professional who consistently demonstrates dedication, eagerly going the extra mile to support his patients. The fact that such exceptional care is provided through our free National Health Service is truly remarkable - we are incredibly fortunate. Heartfelt gratitude goes out to the entire team at Providence surgery.

Disappointed and feeling completely betrayed

I'm completely rescinding all my previous positive statements

Great medical practice with friendly staff

We've been patients at this medical practice for approximately twelve months, and our experience has been consistently smooth. Scheduling appointments is straightforward, the front desk personnel are exceptionally accommodating, and prescription processing to the pharmacy is prompt and efficient.

Exceptional care and support from amazing medical team

I continue to be thoroughly impressed by the exceptional care I've experienced since switching to this medical practice. After presenting symptoms of angina, I was promptly referred to the hospital cardiac unit. From the moment I filled out the transfer application from my previous surgery, the level of service has been outstanding. All the staff members have been incredibly welcoming and supportive. My heartfelt gratitude goes out to them for their remarkable assistance.

Disappointing service and unhelpful customer support team

Once held Providence in high regard, but their standards have noticeably dropped. They seem eager to avoid assisting customers and are dismissive of any issues raised. The majority of their staff come across as impatient and solely focused on ending calls as rapidly as possible.

Compassionate care that truly makes a difference

As the caregiver for my aging parents who are patients at this medical practice, I cannot praise their econsult service enough. Every time I've used it, I've received a callback within the same day, frequently just an hour after my initial contact. Today, we had the privilege of consulting with Michelle, a nurse practitioner, and the experience was truly exceptional. Meeting her felt like connecting with a close friend - she is undoubtedly a tremendous resource for this surgery. Michelle's approach with my 90-year-old father was remarkable; she demonstrated genuine respect and communicated with remarkable clarity. I sincerely hope Michelle sees this feedback, as she absolutely merits recognition for her outstanding compassionate care. We wholeheartedly award her and the practice a perfect 5-star rating - our deepest gratitude!

Unprofessional doctor destroyed my mental health hope

Despite past positive experiences with the staff, my interaction with a previous doctor regarding serious mental health concerns was deeply distressing. Instead of providing compassionate support, he suggested I simply modify my behavior and conform to societal expectations—a dismissive approach that completely missed the complexity of my struggles. I felt utterly invalidated and misunderstood. The doctor appeared disinterested in truly listening, constantly redirecting the conversation and avoiding my core issues. His demeanor was cold, unempathetic, and almost mocking, which left me feeling even more isolated and hopeless. This traumatic encounter has fundamentally eroded my trust in mental health professionals. I now feel compelled to manage my mental health challenges independently, as his lack of genuine care made me feel more abandoned than supported—to the point where his "help" felt as harmful as being handed a metaphorical noose.

Fantastic medical care with friendly and helpful staff

The medical staff, from the front desk personnel to the doctors, provided exceptional service with a friendly and helpful demeanor. Every member of the team was outstanding and maintained a positive, cheerful attitude throughout my experience.

Friendly service with a smile

The representative provided excellent assistance and promptly addressed my inquiry with great clarity and professionalism.

Amazing care for my whole family

I've been a patient at Crescent Providence Surgery for three years, and I'm consistently impressed by their exceptional service. The medical team, including both staff and physicians, demonstrates remarkable compassion and attentiveness. Whenever my children are feeling under the weather, I know they'll receive top-notch care, and the practice is notably efficient in arranging specialist referrals when necessary.

Disappointing decline in medical care quality

I've been a loyal customer for an extended period, but their quality has consistently deteriorated. I can't help but question whether they even have any medical professionals on staff anymore.

Wasted time and patience with terrible service

I'm reaching out at 11 am, not 8:30 am, regarding an appointment I cannot make. My intention is to cancel so the time slot can be allocated to another patient. I've been stuck in the queue, first in line, for 25 minutes straight. I've completely squandered my work lunch break just sitting here waiting. This situation is absolutely absurd.

Terrible customer service from unhelpful receptionist

Every time I attempt to contact their office, the receptionist named Tracey treats me with absolute disrespect. I strongly recommend steering clear of this establishment.

Terrible healthcare experience at crescent providence surgery

My experience with this medical practice has been absolutely dreadful. The front desk personnel exude pure arrogance. Getting an actual in-person consultation is impossible, and their telephone appointments consistently run hours behind schedule. When patients attempt to voice legitimate concerns, the staff responds with hostile intimidation, sending threatening letters warning about potential removal from their practice and potential blacklisting at other medical facilities. I strongly advise anyone to completely avoid Crescent Providence Surgery in Bournemouth.

Fantastic medical care with minor booking system hiccup

Over the past eight years, my family—including myself, my spouse, and my sibling—have been patients at this medical practice, and we've consistently been satisfied with their care. The personnel are compassionate and genuinely strive to provide excellent assistance. Compared to other medical facilities I've visited, this surgery center maintains an impressively hygienic environment. One improvement I'd appreciate would be the restoration of their online appointment booking system, as the current phone wait times can become quite excessive and frustrating.

Worst customer service nightmare ever

I've been stuck in line for a solid two hours, and just when I finally reach the front, they abruptly disconnect the call!!! Can this be for real?

Terrible service and no communication from surgery

Worst medical practice ever. I attempted to schedule an appointment last week and was number 29 in the queue, spending 50 minutes on hold with no response. When I arrived today at 8:35 am, they claimed to have booked me a telephone consultation, but no call was made. This is how they mistreat their patients, showing absolutely no consideration. I plan to seek guidance from the Citizens Advice Bureau in Bournemouth. I cannot comprehend why I cannot secure an appointment when physically present at 8:35 in the morning. It's a complete embarrassment.

Terrible gp ignored my health problems completely

Throughout my time as a patient at this general practice, my health concerns have consistently been dismissed! Two years back, my carpal tunnel syndrome was overlooked, and now I've permanently lost sensation in my fingers despite being young, and I'm awaiting surgery thanks to the Poole hospital's hand therapy department... my migraines were disregarded, persistent exhaustion, and the doctors never investigate the underlying causes, simply brushing everything aside... according to the physician, if blood tests appear normal, there's no need to explore further. Today I consulted the doctor with a persistent low-grade fever and a sore throat, I'm losing my voice, feeling unwell most of the time, and was told they have no solution for my condition. Terrible! This is absolutely the most inadequate general practice I've ever encountered!

Exceptional care at providence surgery clinic

Throughout my experiences at Providence surgery, I've consistently encountered incredibly compassionate and supportive staff, particularly the front desk personnel and nursing team. The level of care I've received has been truly exceptional, with everyone demonstrating remarkable kindness and genuine consideration. I am deeply grateful for their wonderful approach to patient treatment.

Worst customer service ever wasted my time

I wasted nearly three hours on hold, only to be told I couldn't schedule an appointment for my child and was redirected to e-Consult instead. 😱