Crescent Providence Surgery
Average! (89 reviews)
Average! (89 reviews)
Feedback on this practice reflects a notably mixed experience across appointment access, reception courtesy, and clinical care. Many patients report compassionate and professional clinical staff who demonstrate genuine attentiveness and thorough communication, with particular praise for responsiveness during complex health situations and efficient specialist referrals. However, significant concerns emerge around appointment booking, with patients describing lengthy phone queues, difficulty reaching reception, and extended waiting times that create substantial access barriers. Reception experience varies considerably—some patients consistently encounter warm and helpful staff, whilst others report rudeness, dismissiveness, and disrespectful treatment during phone interactions. Communication failures appear across multiple reviews, including missed messages, unclear appointment confirmations, and inconsistent information. A smaller number of reviews raise concerns about clinical decision-making and care quality, though the majority of feedback highlights professional expertise and attentive consultations.
The practice demonstrates particular strength in continuity of care, with long-term patients noting consistent quality and staff familiarity. Administrative processes for medical documentation and prescription management receive mixed feedback, with some reporting efficiency whilst others describe delays and unclear procedures. The reception environment itself is frequently described as welcoming and organised, though phone-based access remains a persistent frustration point. Overall, the practice appears to deliver strong clinical care and maintain a generally professional environment, but operational challenges around appointment availability and telephone accessibility significantly impact patient experience.
Appointment
Reception
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Seen on time
Respond to patient reviews
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback on this practice reflects a notably mixed experience across appointment access, reception courtesy, and clinical care. Many patients report compassionate and professional clinical staff who demonstrate genuine attentiveness and thorough communication, with particular praise for responsiveness during complex health situations and efficient specialist referrals. However, significant concerns emerge around appointment booking, with patients describing lengthy phone queues, difficulty reaching reception, and extended waiting times that create substantial access barriers. Reception experience varies considerably—some patients consistently encounter warm and helpful staff, whilst others report rudeness, dismissiveness, and disrespectful treatment during phone interactions. Communication failures appear across multiple reviews, including missed messages, unclear appointment confirmations, and inconsistent information. A smaller number of reviews raise concerns about clinical decision-making and care quality, though the majority of feedback highlights professional expertise and attentive consultations.
The practice demonstrates particular strength in continuity of care, with long-term patients noting consistent quality and staff familiarity. Administrative processes for medical documentation and prescription management receive mixed feedback, with some reporting efficiency whilst others describe delays and unclear procedures. The reception environment itself is frequently described as welcoming and organised, though phone-based access remains a persistent frustration point. Overall, the practice appears to deliver strong clinical care and maintain a generally professional environment, but operational challenges around appointment availability and telephone accessibility significantly impact patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patricia G.
2 years ago
Excellent!
Incredible healthcare experience with caring professionals
I've been a patient here for 12 months, and my experience has been nothing short of excellent. An outstanding medical facility with an incredibly warm team. Their scheduling is remarkably precise - I've almost never experienced more than a brief wait beyond my appointment time. The medical professionals demonstrate genuine compassion, consistently prioritizing patient comfort and ensuring clear communication throughout every interaction. I'd wholeheartedly endorse this practice to anyone seeking a dependable and welcoming healthcare provider 💜
Lee B.
2 years ago
Bad!
Worst customer service ever terrible communication
Attempted to contact the business repeatedly over two consecutive days - 66 calls yesterday and 29 calls the day before - with zero success in reaching anyone. Completely unable to schedule an appointment due to their total lack of responsiveness.
Malcolm S.
2 years ago
Great!
Spotless service that exceeded my expectations
Pristine and well-organized
Denisa A.
2 years ago
Bad!
Worst medical experience ever with doctor mawkin
Absolutely dreadful experience with terrible customer service, particularly from Doctor Mawkin. She completely disregarded my concerns, made me feel neglected, and failed to fulfill her professional responsibilities as a medical practitioner. I strongly advise anyone against visiting this facility!!!
Paula H.
2 years ago
Excellent!
Compassionate doctor provides exceptional personalized care
The physician was incredibly compassionate, dedicating substantial time to thoroughly understanding my mother's health concerns and carefully exploring the underlying issues. Truly exceptional care.
Derek P.
2 years ago
Bad!
Incompetent clinic wastes time and causes patient frustration
I visited the clinic for a diabetes screening, only to be confronted with accusations that I had cancelled my appointment - which I absolutely did not do. They stubbornly maintained their claim, proving themselves completely incompetent. I wouldn't even suggest this medical practice to someone I deeply dislike. A similar frustrating incident occurred today, 26/09/23, when I arrived at 9:00am for a blood test that the surgery had scheduled. I never requested this appointment; they called me on 19th August stating I needed a blood test and subsequently booked me in for today. Upon meeting the nurse, I was informed that no test was actually required. Not a single word of apology was offered for this entire disorganized mess.
Lina Y.
2 years ago
Bad!
Terrible service and unhelpful staff nightmare
If you phone at 8:30, you're positioned as caller number 27. To get help, you must contact reception first thing in the morning, or else you'll be stuck waiting a month for someone to return your call. And to make matters worse, the staff member was incredibly discourteous. What kind of service is this?!?!
Fábio O.
3 years ago
Excellent!
Compassionate care for my healing journey
I'm truly grateful to Lydia for her compassionate care, attentiveness, and exceptional treatment during my visit. Her supportive approach lifted my spirits and gave me renewed optimism about healing my injured finger.
James S.
3 years ago
Excellent!
Exceptional care when i needed it most
I enrolled with the medical practice right after being released from the hospital following multiple complex surgeries, during which I was in a very fragile condition. The administrative personnel and healthcare professionals were absolutely exceptional in addressing all of my requirements and questions. They were instrumental in nursing me back to full health. Upon my follow-up appointment, my consultant even commented, after reviewing my medical records, how expertly the surgery had managed my care. I extend my deepest gratitude for your extraordinary support. Truly Grateful. J Sinclair