Croft Medical Centre

Terrible healthcare service leaving patients in despair

I'm suffering from an illness and have been unable to secure a consultation with my primary care physician at the local practice for more than half a decade. What exactly are my national insurance contributions funding? This situation is absolutely unacceptable. The receptionist displays a dismissive and unhelpful demeanor, showing complete indifference to my health concerns. For all they know, I could be critically ill. The appointment booking system is completely non-functional, leaving patients like myself with no viable means of accessing medical care.

Worst medical practice ever absolute nightmare

I've been registered at this medical practice for almost two years, and I've only successfully consulted a physician once. Every interaction with the reception staff has been marked by rudeness, and they consistently redirect patients to dial 111 or seek alternative clinics. Attempting to communicate via telephone is utterly futile. Is this truly representative of our supposed national healthcare system?

Exceptional healthcare with compassionate and professional team

An exceptional Healthcare Facility, Welcoming and supportive personnel, Outstanding Doctors & Nursing staff who demonstrate remarkable professionalism and courtesy. I wholeheartedly endorse this medical practice. Patients should strive to be more patient and comprehend the operational procedures, refraining from directing any irritation towards the dedicated staff who are committed to assisting us.

Terrible service for elderly patients needs improvement

Regrettably, this medical practice serves my elderly mother, and I've received text messages requesting I schedule her medical tests! What might have been humorous is decidedly not. The problematic phone system other patients have complained about is absolutely accurate, and the fact that the general practitioner has failed to make scheduled calls twice in recent weeks is inexcusable. Their level of professionalism is utterly lacking. Whenever I've observed the interior, it's virtually deserted, with barely three or four individuals present, and I can only characterize the entire operation as completely disorganized and chaotic.

Terrible service and unprofessional medical team

They are absolutely terrible, never go here. The people, staff, and doctors are horrible.

Frustrating healthcare nightmare at croft medical centre

Croft Medical Centre - what can I say? After attempting to book an appointment at 08:00 for five consecutive days, being told their 'trained staff' would handle my call 'efficiently', only to be informed that no slots remain or the call list is 'full' with no alternative options, there's not much positive to report. When you're sitting in the Accident and Emergency Department wondering why you're waiting for hours because of 'patients who should have seen their GP', Croft Medical Centre exemplifies exactly why those patients end up in the hospital. Their booking system appears deliberately designed to frustrate patients, not assist them. It's clear they're overwhelmed by patient numbers, but rather than addressing the root issue, they've created a rigid system that forces patients to waste time in pointless attempts to communicate with (not actually meet) a GP. On the marginally bright side, I received an apology each time, which I dutifully passed on to my mother, who is dealing with the health issue, and she has fortunately recovered. Yes, I'm being entirely sarcastic. Update - on day five, I finally got through, only to discover once again that no appointments are available. They surely deserve an award for consistently maintaining this level of inefficiency.

Terrible medical centre with endless phone frustration

The medical centre's reception is absolutely terrible. They consistently block phone lines from 8 to 9 in the morning, and when they finally choose to answer, you're instructed to call back the next day to schedule an appointment. This frustrating scenario has been ongoing since Monday, continuing through Tuesday, Wednesday, and now Thursday, with staff repeatedly telling me to try calling again tomorrow.

Unexpected kindness saves an otherwise average experience

Overall it's still a 2. However, this time I encountered a delightful, composed, and competent staff member with a hint of a South African dialect. I found myself genuinely relieved after some recent less-than-stellar customer service encounters. This interaction and level of service represents a noticeable improvement from previous experiences and deserves recognition. Appreciation for your kindness and empathy x

Nightmare reception destroying patient healthcare experience

If I could award zero stars, I absolutely would. The front desk personnel are incredibly discourteous! They constantly respond with 'sorry, no slots available, please ring back tomorrow at 8am' - and when I dutifully call at 8am and wait in a lengthy queue, I'm met with the identical dismissive response! The situation is so dire that I believe this medical practice deserves regulatory intervention and potential shutdown. The reception team desperately requires comprehensive training in basic customer interaction and interpersonal communication! While the clinical staff remain consistently pleasant, I've been effectively prevented from seeing a physician for half a decade due to the appointment booking nightmare. I'm reduced to internet-based self-diagnosis and over-the-counter medication management. I cannot overemphasize how abysmal their customer service truly is. URGENT REQUEST: Invest in proper customer service training and fundamental human interaction skills for your front desk staff.

Worst medical office ever terrible customer service

I've been trying to schedule an appointment for a fortnight, but they consistently lack availability, and the front desk staff are incredibly discourteous. Each day, I waste an hour attempting to secure a slot, only to have the receptionist abruptly hang up mid-conversation.

Terrible medical experience with rude and unprofessional staff

Absolutely terrible medical facility with incompetent staff. The receptionists are rude and act like they're above everyone else. I strongly recommend staying far away from this clinic - their unprofessional attitude is shocking.

Friendly and efficient medical care every time

I've consulted with the general practitioner twice, once in 2020 and again this morning. Both times, I received excellent care. Earlier today, I encountered a busy phone line and requested a callback. Within 25 minutes, I was contacted, and the staff were incredibly supportive, offering helpful advice and scheduling assistance. Fortunately, I managed to secure a same-day appointment at a nearby medical practice. I sincerely hope everyone maintains good health.

Worst restaurant ever terrible service and food

This establishment is a complete waste of space and I sincerely wish it would be reduced to ashes due to its total incompetence.

Terrible customer service that left me frustrated

Absolutely worthless customer service. When you attempt to contact them, they're completely uninterested and dismissive, often with a disrespectful attitude that makes the interaction even more frustrating.

Terrible healthcare that puts patients at serious risk

Utterly appalling how patients are handled at this medical practice. Following my stroke last year, obtaining my prescribed medication was an initial challenge. When I sought medical advice, the receptionist's dismissive response was to monitor my own health and resort to the emergency department if my symptoms escalated - completely unacceptable and deeply concerning 😠😡😡😡

Terrible service leaves patient in pain and frustrated

I called today inquiring about my prescription's delay, and the staff member claimed there was no record of it. I requested they expedite it, as they've done previously, but was dismissed. They informed me my arthritis pain medication isn't considered critical and suggested I submit an email for a repeat prescription, which would take four days. The entire interaction was extremely frustrating and unhelpful.

Terrible medical practice with unhelpful staff

Getting an appointment here is a nightmare. They instruct you to call at 8am, and after wasting nearly an hour on hold, you're informed there are no slots available. As a result, I'm constantly forced to seek care at the after-hours clinic, where they actually seem to care about patients. The front desk staff are incredibly unhelpful and display a terrible attitude.

Friendly staff made my medical visit stress-free

Although I'm not a regular patient at this medical practice, I recently visited following an optician's referral and was impressed by the staff's exceptional helpfulness. After walking in directly from my optician's appointment, the receptionists promptly scheduled me for an upcoming consultation. I underwent a blood test, and within two days, the results were processed. When I inquired about the findings, the receptionist, while unable to provide comprehensive details, consulted with the nurse and offered reassuring information that alleviated my initial concerns. The entire experience was unexpectedly positive and put my mind at ease.

Terrible service and impossible to book an appointment

STEER CLEAR OF THIS PROCEDURE. You'll be left waiting on the phone for more than 60 minutes, and even when you finally get through, there are zero appointment slots open. The front desk staff consistently advise calling at 8:00 AM (total waste of time), as you'll just hear the same unhelpful response. 😡😡😡😡😡

Compassionate doctor makes all the difference

Despite the widespread challenges many have faced in obtaining healthcare services during the pandemic, I must express my immense gratitude to Nick Green at the medical centre. While my son was waiting for support from other medical departments, Mr. Green has been incredibly supportive and has truly gone the extra mile to assist my son. Thank you.