Croft Medical Centre
Bad! (83 reviews)
Bad! (83 reviews)
Feedback reveals a practice facing significant operational challenges, with appointment access and phone communication emerging as the most persistent concerns. Patients report extreme difficulty reaching the surgery by telephone, with many experiencing prolonged hold times, dropped calls, and being told repeatedly that no appointments are available. The booking experience is widely described as frustrating, with the online system frequently showing no available slots and reception staff directing callers to try again at 8am, only for the same response to occur. Prescription delays and poor responsiveness to patient needs are also common themes, with some patients waiting days longer than expected to collect medications.
Despite these systemic issues, the feedback is not uniformly negative. Several patients commend the medical professionals themselves for providing competent and caring clinical care, and some reception staff members are noted for their courtesy and helpfulness. A small number of patients report positive experiences with efficient service and supportive staff. However, these positive experiences appear to be exceptions rather than the norm, and many reviews highlight a disconnect between the quality of clinical care and the serious organisational and communication failures that prevent patients from accessing that care in the first place.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals a practice facing significant operational challenges, with appointment access and phone communication emerging as the most persistent concerns. Patients report extreme difficulty reaching the surgery by telephone, with many experiencing prolonged hold times, dropped calls, and being told repeatedly that no appointments are available. The booking experience is widely described as frustrating, with the online system frequently showing no available slots and reception staff directing callers to try again at 8am, only for the same response to occur. Prescription delays and poor responsiveness to patient needs are also common themes, with some patients waiting days longer than expected to collect medications.
Despite these systemic issues, the feedback is not uniformly negative. Several patients commend the medical professionals themselves for providing competent and caring clinical care, and some reception staff members are noted for their courtesy and helpfulness. A small number of patients report positive experiences with efficient service and supportive staff. However, these positive experiences appear to be exceptions rather than the norm, and many reviews highlight a disconnect between the quality of clinical care and the serious organisational and communication failures that prevent patients from accessing that care in the first place.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Codewahn C.
8 years ago
Bad!
Worst medical service ever absolute nightmare
Absolutely futile experience with this medical practice - scheduling an appointment is impossible, and their phone communication is non-existent. I was incredibly frustrated when I nearly reached the front of the phone queue, only to be abruptly disconnected and forced to restart the waiting process. This happened multiple times, pushing me further back in line with each attempt. I haven't been able to secure a doctor's appointment in over two years, which is unacceptable. As an asthma patient requiring regular inhaler prescriptions, I'm now in a desperate situation. Previously, I could obtain my medication from Asda, but that option is no longer available. Consequently, I'm left without crucial medication, struggling to breathe, and completely denied any medical consultation.
Kath C.
8 years ago
Bad!
Terrible service masquerading as quality healthcare
Complete disaster of a medical practice! Consistently lacking in-person consultations, they exclusively rely on phone appointments that are never actually pursued. Appears professional on the surface but fundamentally fails to deliver.
Laura R.
8 years ago
Bad!
Terrible service and impossible to get appointments
Impossible to reach anyone here. Completely useless medical facility! Whenever you try to schedule something, it's futile. Their advice is always "contact your primary care physician," but getting an actual appointment is pure fantasy. This entire practice is an absolute mockery of healthcare.