Croft Medical Centre (Leamington Spa)

Terrible experience with this product

terrible

Great Staff Undermined by One Rude Receptionist

The doctors here are incredibly kind and compassionate, and most of the receptionists and administrative personnel are supportive and amiable. However, it only takes one unpleasant individual to tarnish the overall experience. It's unfortunate because this particular person detracts from what is otherwise a fantastic medical practice. Her demeanor was quite poor, with only a slight improvement evident when I inquired about her name. I was attempting to address an error that had originated from the clinic’s side, yet my concern seemed irrelevant to her attitude. A few months back, I encountered a similar situation with another receptionist over the phone; it wouldn’t surprise me if they were one in the same. This individual exhibited rudeness that suggests she might benefit from pursuing a career where she finds more satisfaction—it's hard to believe I'm alone in expressing dissatisfaction regarding her behavior. On a brighter note, the nurse proved to be extremely helpful as she efficiently resolved my issue without any hassle. It truly baffles me why someone would choose to work in patient-facing positions while lacking essential interpersonal skills necessary for such roles. In fact, during my conversation today with a friend about this experience, she immediately recognized who I was referring to based on my description of that staff member's conduct.

Excellent service with a smile

The staff were welcoming and went out of their way to assist me.

GP's Five-Second Call Abandonment Frustrates Patient

I was anticipating a phone call from my general practitioner between 5 and 8 PM today to go over my blood test results. The entire day, I felt anxious about the outcomes, and from 5 PM onward, I kept my phone right beside me. When the doctor finally called, I had a bottle in hand that took me about two seconds to set down on the table before answering. Unfortunately, by the time I reached for my phone to pick it up, they had already disconnected; they waited less than five seconds! This situation is unacceptable and lacks compassion. While I understand that some individuals may wish to quickly get through their calls in order to leave for the day, it's essential to remember that this work is incredibly significant. My anticipation of this call stemmed from genuine concern rather than mere curiosity... How can one justify such behavior while feeling at ease with their moral compass? This experience certainly reflects poorly on that specific individual rather than condemning the practice as a whole. The rest of the team there has been exceptional; however, I'm left without many options when it comes to sharing my thoughts online regarding this encounter.

Exceptional Care from Dr. Dawes and Students

Dr. J Dawes along with two medical students were absolutely outstanding in their efforts.

Friendly doctors deliver prompt and helpful medical care

Just registered with the practice recently. Stopped by to schedule an appointment and managed to secure a slot an hour later (nothing pressing). Dr Thurlow was delightful to interact with and promptly addressed my needs. While it's still very early, the care I've received so far has been outstanding.

Knowledgeable Staff and Supportive GPs

The staff is exceptionally pleasant and accommodating, while the general practitioners are both highly skilled and supportive.

Speedy and friendly flu shot at local clinic

Received my flu shot at the Bishops Tachbrook medical center. The reception staff and nursing team greeted me warmly. The entire process was incredibly swift, with the vaccination completed in under a minute—truly efficient and smooth.

Professional Care and Respect at Croft Medical

The care I experienced at Croft Medical was outstanding. The team members demonstrated a high level of professionalism and consistently treated me with utmost respect. I truly appreciate their efforts.

Fast delivery with excellent customer care

Delivery arrived promptly without any unnecessary delays, providing excellent and efficient service.

Frustrating registration process at this medical practice

I initiated an online patient registration for my spouse about a week and a half ago, and the process remains incomplete. Typically, medical practices handle such requests within a few days, and their 3.9-star rating seems misleading from my perspective.

Transgender Patient Denied Treatment at Croft Medical

"Croft Medical: We Will Not Assist Trans Patients!" Individuals with prejudiced views deceived a trans woman and denied her medical care for more than five years. If you identify as trans and require assistance from your doctor, it's best to seek help elsewhere. Croft will exert every effort possible to avoid providing the necessary support. Their priorities seem to lie more in managing their notices than in ensuring patient health. During my experiences as a patient at this facility, I was accused of emotionally manipulating staff by expressing that being denied my medication was driving me towards suicidal thoughts. When I highlighted that my general practitioner had the ability to prescribe but was actively choosing not to, I was informed that this situation had political undertones. Throughout months filled with desperation and episodes of mania triggered by withdrawal—a consequence of running out of medications—I faced deadnaming and misgendering repeatedly while being told to keep quiet about my struggles after spending FIVE YEARS sourcing these medications privately due to Croft's lack of action or concern.

Thorough GP Care with Friendly, Punctual Service

The service provided was exceptional, and the doctor’s appointment was comprehensive, as I received a detailed explanation of the procedures to expect. I was advised to return if my symptoms did not show any improvement. The receptionist was welcoming, and my appointment started promptly. Overall, it was a fantastic experience.

Perfectly pleasant product meets expectations

Everything met expectations perfectly

25 Years of Exceptional Dental Service Excellence

Having been a part of this practice for more than 25 years, I can sincerely affirm that the level of service is unmatched! The team at the front desk and those in the dispensary are exceptional! Thank you all for your assistance; it means a great deal to me. ☺️

Compassionate care from a stellar healthcare professional

I've been a patient at this medical practice since I was born, and I've consistently found them accessible whenever necessary, though thankfully I've rarely required their services. During my recent visit, I consulted with Sister Thomas regarding an urgent health concern. Her examination was remarkably precise, compassionate, and comprehensive. As a medical consultant myself, I was impressed to gain new insights during the consultation. Sister Thomas truly exemplifies the best qualities of both her practice and the NHS, and is an outstanding healthcare professional.

Brilliant Doctors and Helpful Staff at Croft Medical

The staff at Croft Medical Centre is exceptional, providing invaluable assistance. The doctors are outstandingly skilled and accommodating, always willing to help with anything needed. Thank you! 😊😊😊

Attentive Service Beyond Customer Expectations

Doc Clayton is incredibly observant, attentive, and exceptionally helpful; I genuinely couldn't request a higher standard of service.

Positive Transformation: From Unheard to Guardian Angels

I have been a patient at Croft for numerous years. A decade ago, I often felt that my voice was not being acknowledged. However, my experiences in the past few years have greatly improved. The purpose of this review is to emphasize the outstanding staff members I've interacted with lately. This morning, I encountered receptionists who were both friendly and accommodating, as well as others who assisted me on several occasions over the last couple of years when I managed to connect with them. During today’s visit, I had an appointment with Dr. Clayton; he proved to be exceptionally considerate and attentive, making me feel genuinely heard throughout our discussion. Recently, I've faced challenges related to heightened anxiety following some physical health issues that led me close to experiencing another panic attack over the previous days. Thankfully, after meeting with Dr. Clayton today, I left feeling significantly more reassured and informed about the next steps regarding necessary tests—such as blood work—and emerged feeling much better equipped and in control of my situation. While today's consultation primarily focused on my physical well-being, Dr. Clayton also made it a point to check in on how I'm managing mentally and offered additional resources for support in that area. In December at Croft Hospital after suffering from an intense panic attack—my first ever—that required a visit to A&E before being referred back—I had yet another positive interaction with one of their doctors whose name unfortunately escapes me now; however it was truly memorable nonetheless! Although I've attempted contacting them recently for clarification regarding this physician's identity without success—I did not want to clutter phone lines unnecessarily—I would gladly share personal details if anyone wishes so they might consult with this doctor based upon my prior experience. Over time I've grappled with establishing rapport among healthcare professionals due largely because of past feelings where no one seemed inclined towards listening closely enough—but these sentiments are behind me thanks entirely owed towards incredible physicians encountered at Croft during recent visits! My heartfelt appreciation goes out directly towards all those doctors dedicatedly attending patients' needs—they lend invaluable support amid challenging circumstances while navigating limited resources available within such high-demand settings! It must indeed be incredibly stressful working under current conditions enduring tremendous expectations placed upon practitioners daily…even though there were instances where care wasn’t accessible promptly—the individuals whom provided assistance most recently felt nothing short than guardian angels providing comfort when needed most profoundly! Thank you sincerely for your dedication and service delivered amidst adversity—it has made a significant difference during times requiring compassion-filled guidance along life’s journey through uncertain waters ahead!

Exceptional customer care at its finest

Punctual, courteous, and efficient assistance provided with professionalism and care