Patient Experience Summary

Feedback across the file reflects a predominantly positive experience, with patients consistently praising clinical staff for attentive listening, clear communication, and compassionate care. Doctors and nurses are frequently described as knowledgeable, supportive, and thorough in their consultations, with many patients noting they feel genuinely heard and well-cared for. Reception and administrative staff are generally commended for courtesy and professionalism, contributing to a welcoming atmosphere.

However, several service challenges emerge as recurring themes. Appointment booking processes, particularly phone-based systems, are cited as frustrating and inflexible, with patients noting difficulty securing slots due to limited early-morning availability. Reception experience is inconsistent, with some staff displaying unprofessionalism, brusqueness, or poor attitude, while others excel in warmth and helpfulness. Administrative delays affecting referral processing and patient registration have also been reported, alongside concerns about waiting times and responsiveness during phone consultations.

Despite these operational friction points, the majority of feedback emphasises the quality of clinical care and the dedication of medical professionals. Patients express strong confidence in the service and appreciation for the practice's commitment to patient wellbeing, though improvements in booking accessibility and consistency of reception conduct would enhance the overall experience.

Appointment

75.30 %
Great

Reception

78.90 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

81.20 %
Great

Seen on time

76.85 %
Great

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CW

Caroline W. Google one year ago

Rating

Excellent!

Exceptional care at croft medical centre shines bright

I've recently experienced multiple incredibly supportive consultations at Croft Medical Centre. The assistance has been remarkably prompt, with minimal wait times and healthcare professionals who genuinely listen and provide thoughtful, comprehensive guidance. I'm truly delighted to receive such exceptional care, especially considering the negative healthcare narratives often portrayed in the media.

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NC

Nicola C. Google one year ago

Rating

Excellent!

Compassionate care at its finest medical center

I've been a patient at Croft Medical Centre for an extended period. The entire staff, including receptionists, nurses, and doctors, consistently demonstrate a highly professional and individualized approach to patient care. Everyone at the clinic greets patients with warmth, friendliness, and genuine positivity.

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DS

Dave S. Google one year ago

Rating

Excellent!

Compassionate care where patients truly feel valued

Upon entering the Bishops Tachbrook centre, you're immediately greeted by a welcoming atmosphere. The reception team demonstrates both warmth and professionalism, while Dr. Tate and Dr. Warner stand out as exceptional healthcare providers. They excel at active listening and communicate medical information with remarkable clarity, ensuring patients feel genuinely valued and comprehended. The pharmacy staff further enhances the overall experience, offering a smooth and supportive service that reflects a deep commitment to patient care. It's evident that this medical practice prioritizes compassionate, patient-centered healthcare. I wholeheartedly endorse both the surgery and pharmacy.

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JB

Jasmin B. Google one year ago

Rating

Excellent!

Exceptional medical care beyond my highest expectations

Truly, this was the most exceptional medical consultation I've ever experienced. The physicians were incredibly knowledgeable, supportive, compassionate, and attentive throughout our interaction. I am deeply grateful for the assistance I was provided, and I am completely content with the outcome.

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LC

Lotte C. Google one year ago

Rating

Excellent!

Compassionate care at croft makes all the difference

When my toddler wasn't feeling well, the entire staff at Croft went above and beyond to provide exceptional care. Sister Thomas was especially outstanding, showing remarkable compassion and diligence in ensuring my child's comfort and recovery. We are truly grateful for the incredible support and kindness we received.

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IM

Ian M. Google one year ago

Rating

Excellent!

Quick and convenient medical care at local surgery

Managed to secure an in-person consultation with a physician right at our neighborhood medical center. The pharmacy located within the facility processed the medication prescription with impressive speed.

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MM

Mahinder M. Google one year ago

Rating

Excellent!

Compassionate care from a truly understanding doctor

I consulted Dr. Fatima recently, and she was incredibly attentive during our appointment. I deeply appreciated how carefully she listened to my concerns and her exceptional understanding. Her compassionate approach made me feel truly supported and well-cared for.

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LA

Ljupka A. Google one year ago

Rating

Excellent!

Compassionate doctor delivers exceptional patient care

Dr. Fatima is an exceptional physician who consistently goes above and beyond to support her patients. Her welcoming demeanor and genuine commitment to helping people feel better are truly remarkable. On a scale of 1 to 10, I would enthusiastically rate her a perfect 10. My sincere gratitude goes out to her for her outstanding care.

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KA

Karen A. Google one year ago

Rating

Excellent!

Compassionate care meets attentive medical expertise

Medical personnel were attentive and responsive, with the physician taking time to carefully hear out my medical concerns.

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CK

Claire K. Google one year ago

Rating

Excellent!

Stellar healthcare with compassionate and efficient care

Consistently top-notch service. Timely scheduling with incredibly supportive and friendly personnel. Much appreciated.

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KD

Kelly D. Google one year ago

Rating

Excellent!

Compassionate nurse makes smear test a positive experience

Fantastic experience! My smear test with nurse Catherine Thompson was outstanding. She is undoubtedly the most compassionate, gentle, and wonderful healthcare professional I've ever encountered. From our first interaction, she completely calmed my nerves. She's truly exceptional and represents Croft medical centre brilliantly. X

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BO

Becky O. Google one year ago

Rating

Excellent!

Compassionate nurse brightens patient's medical experience

Nurse Catherine Thompson was incredibly comforting throughout my visit. Her cheerful demeanor and positive energy really helped me relax. Grateful for her wonderful care, Nurse Cath x

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SS

Sandra S. Google one year ago

Rating

Excellent!

Skilled doctor catches critical appendicitis with care

Dr. Fatima demonstrated exceptional professionalism and thoroughness during my consultation. Her careful examination led to a critical referral that revealed I was suffering from appendicitis. I'm truly grateful for her attentive medical care.

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RR

Rob R. Google one year ago

Rating

Excellent!

Exceptional care and compassion at croft medical center

Sister Thomas was exceptional, taking her time to ensure every detail was addressed. Despite potential time constraints, she was dedicated to thoroughly addressing all of my health concerns. Her approach was consistently polite, helpful, and incredibly informative, demonstrating extensive knowledge. The doctors I've consulted regularly have maintained the same high standard of care. At Croft, I genuinely feel I'm in the most capable and compassionate hands. The entire team, from the medical staff to the phone and reception personnel, consistently demonstrates professionalism, friendliness, and a genuine willingness to assist. My sincere gratitude goes out to everyone involved in my care.

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AS

Amy S. Google one year ago

Rating

Great!

Barbara's warmth lights up the workplace

Barbara at the front desk is an absolute gem, incredibly kind and always ready to assist with a smile.

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RA

Robin A. Google one year ago

Rating

Excellent!

Exceptional service with a warm smile

Exceptional team members who truly make a difference

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DT

David T. Google one year ago

Rating

Excellent!

Compassionate care shines bright in challenging healthcare landscape

Throughout my recent medical journey, every single staff member at this clinic has consistently demonstrated remarkable compassion and support. Their unwavering dedication truly stands out, especially given the current challenges facing our healthcare system. Being a patient here feels like a genuine privilege during these difficult times. "Dies boni redibunt"

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GT

George T. Google one year ago

Rating

Bad!

Dangerous delays threaten patient's critical heart care

Friday 3rd Jan Update: they've done it again. Pointless advising people to contact the practice for resolution. You've repeated the same mistake, Warwick hospital physician made a cardiology referral due to heart concerns, missed appointment months ago while hospitalized, you've consistently refused for two weeks to forward the referral made by one of your own doctors, 111 redirected me back to you, new GP practice sent me back to you, you've instructed me to wait another entire weekend, bringing this to 3 weeks of referral refusal, my cardiac health remains unexplored since initial abnormalities were first identified by the A&E doctor. Please process the referral today, I'm extremely anxious about my health, your administrative inefficiencies shouldn't be jeopardizing my cardiac well-being. 111 declared emergency, instructed my GP to examine me within an hour, reception called back impersonating a doctor, collected all my confidential information about the medical issue, and she arbitrarily determined it wasn't an emergency, contradicting 111's assessment!?!?!?! Absurd. I'm departing this practice, receptionist demanded I call back next week after being instructed to arrange a doctor's consultation within an hour!!?!?!?

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EP

Elizabeth P. Google one year ago

Rating

Excellent!

Professional and caring service exceeds expectations

I arrived precisely at my scheduled time and was greeted with genuine courtesy and professionalism. The entire experience met my expectations, leaving me thoroughly satisfied with the result.

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GV

Glennys V. Google one year ago

Rating

Excellent!

Courteous service with a smile

Always courteous and considerate, never failing to demonstrate respect and good manners in every interaction.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01926 421153
  • Croft Medical Centre Calder Walk Leamington Spa Warwickshire CV31 1SA

Patient Experience Summary

Feedback across the file reflects a predominantly positive experience, with patients consistently praising clinical staff for attentive listening, clear communication, and compassionate care. Doctors and nurses are frequently described as knowledgeable, supportive, and thorough in their consultations, with many patients noting they feel genuinely heard and well-cared for. Reception and administrative staff are generally commended for courtesy and professionalism, contributing to a welcoming atmosphere.

However, several service challenges emerge as recurring themes. Appointment booking processes, particularly phone-based systems, are cited as frustrating and inflexible, with patients noting difficulty securing slots due to limited early-morning availability. Reception experience is inconsistent, with some staff displaying unprofessionalism, brusqueness, or poor attitude, while others excel in warmth and helpfulness. Administrative delays affecting referral processing and patient registration have also been reported, alongside concerns about waiting times and responsiveness during phone consultations.

Despite these operational friction points, the majority of feedback emphasises the quality of clinical care and the dedication of medical professionals. Patients express strong confidence in the service and appreciation for the practice's commitment to patient wellbeing, though improvements in booking accessibility and consistency of reception conduct would enhance the overall experience.

Appointment

75.30 %
Great

Reception

78.90 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

81.20 %
Great

Seen on time

76.85 %
Great
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