Feedback across the file reflects a predominantly positive experience, with patients consistently praising clinical staff for attentive listening, clear communication, and compassionate care. Doctors and nurses are frequently described as knowledgeable, supportive, and thorough in their consultations, with many patients noting they feel genuinely heard and well-cared for. Reception and administrative staff are generally commended for courtesy and professionalism, contributing to a welcoming atmosphere.
However, several service challenges emerge as recurring themes. Appointment booking processes, particularly phone-based systems, are cited as frustrating and inflexible, with patients noting difficulty securing slots due to limited early-morning availability. Reception experience is inconsistent, with some staff displaying unprofessionalism, brusqueness, or poor attitude, while others excel in warmth and helpfulness. Administrative delays affecting referral processing and patient registration have also been reported, alongside concerns about waiting times and responsiveness during phone consultations.
Despite these operational friction points, the majority of feedback emphasises the quality of clinical care and the dedication of medical professionals. Patients express strong confidence in the service and appreciation for the practice's commitment to patient wellbeing, though improvements in booking accessibility and consistency of reception conduct would enhance the overall experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback across the file reflects a predominantly positive experience, with patients consistently praising clinical staff for attentive listening, clear communication, and compassionate care. Doctors and nurses are frequently described as knowledgeable, supportive, and thorough in their consultations, with many patients noting they feel genuinely heard and well-cared for. Reception and administrative staff are generally commended for courtesy and professionalism, contributing to a welcoming atmosphere.
However, several service challenges emerge as recurring themes. Appointment booking processes, particularly phone-based systems, are cited as frustrating and inflexible, with patients noting difficulty securing slots due to limited early-morning availability. Reception experience is inconsistent, with some staff displaying unprofessionalism, brusqueness, or poor attitude, while others excel in warmth and helpfulness. Administrative delays affecting referral processing and patient registration have also been reported, alongside concerns about waiting times and responsiveness during phone consultations.
Despite these operational friction points, the majority of feedback emphasises the quality of clinical care and the dedication of medical professionals. Patients express strong confidence in the service and appreciation for the practice's commitment to patient wellbeing, though improvements in booking accessibility and consistency of reception conduct would enhance the overall experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Joshua H.
one year ago
Excellent!
Efficient service from helpful south african team
Interacted with a helpful South African receptionist who swiftly provided the information I was seeking, completing the task in under an hour - much appreciated assistance.
Nigel P.
one year ago
Excellent!
Compassionate Care at Its Finest Medical Practice
Highly skilled and compassionate medical staff provide exceptional care at this healthcare facility.
Peter S.
one year ago
Excellent!
Exceptional healthcare with compassionate and skilled professionals
Top-Tier Medical Clinic in Leamington Spa
Margaret J.
one year ago
Excellent!
Exceptional care from friendly medical professionals
Always pleased with the front desk staff's interactions. Delighted with all the physicians, particularly Dr. Oury, Dr. Madagan, and Dr. Foster.
Pappu P.
one year ago
Bad!
Frustrating wait for a doctor's phone call
When the doctor says they'll call me, I prefer to come in person because I want to know exactly when I'll be seen. I'm not satisfied when told the doctor will phone me, as I end up waiting and waiting, unable to carry out my usual daily tasks. My entire day is ruined. The doctor should have called me by now, and I've been waiting since 8am, and it's almost noon with no call. I would much rather go to the clinic, at least that way I won't waste my time.
John S.
one year ago
Excellent!
Welcoming service with a smile
Welcoming and courteous employees who provide a pleasant customer experience
Shikha M.
one year ago
Excellent!
Compassionate care from a skilled physician
I'm grateful to Dr. Fatima for her care and assistance during today's appointment.
Narinder H.
one year ago
Excellent!
Compassionate care for family health needs
The team went above and beyond to assist with my child's prescription needs. Both the doctor and medical personnel were compassionate and took great care to clearly communicate any modifications to our treatment plan. I truly appreciate their dedication and support.
Jodie O.
one year ago
Excellent!
Compassionate care from a remarkable nurse
I'm quite certain I encountered Nurse Catherine during my visit. She stands out as one of the most exceptional nurses I've ever met. Her approach was incredibly supportive and empathetic, which instantly helped me feel comfortable and relaxed. She truly embodies the best qualities of healthcare professionals and represents the NHS with remarkable distinction. I feel incredibly fortunate to have been under her care. It would be wonderful to see more nursing staff with Catherine's remarkable qualities and genuine commitment to patient well-being.
Philp H.
one year ago
Average!
Tricky access but a solid overall experience
Getting to the location can be a bit challenging, but apart from that, everything else meets my expectations perfectly.
Kim F.
one year ago
Excellent!
Compassionate care for sciatica from caring doctor
I recently had a phone appointment with Dr Fatima regarding my sciatic nerve discomfort. The doctor was incredibly supportive, warm, and professional during our conversation. She thoroughly examined my condition by asking comprehensive questions to fully understand my symptoms. The care I received exemplifies the outstanding quality of our national health service. My sincere appreciation goes to Dr Fatima and the entire team at Croft Medical Centre.
Kate H.
one year ago
Excellent!
Swift and painless flu shot experience
Swift, competent, and well-organized service. The influenza vaccination was completed in mere moments. The personnel were outstanding. An entirely hassle-free and smooth encounter.
Shannon B.
one year ago
Excellent!
Compassionate care makes medical visit more comfortable
I met with a wonderful nurse named Cath who was incredibly compassionate and made me feel at ease, despite the fact that the appointment itself wasn't particularly pleasant.
Reehan S.
one year ago
Excellent!
Exceptional healthcare at croft medical centre
Whenever I've required medical attention, whether consulting a physician, nurse, or blood technician, Croft Medical Centre has consistently delivered exceptional service and compassionate care. Additionally, I've utilized their facilities for a private medical examination, and I found their pricing to be very reasonable and competitive.
Gwynne R.
one year ago
Great!
Professional care despite initial phone frostiness
The front desk staff came across as somewhat brusque during our initial call, yet the physician more than made up for it with their exceptional care and expertise.
Michael C.
one year ago
Excellent!
Friendly service makes this place shine
The staff provides exceptional assistance and the service is truly top-notch.
Elena P.
one year ago
Excellent!
Compassionate doctor champions patient's health journey
Dr Dawes has been absolutely remarkable. She advocated tirelessly to ensure I received hospital care after an examination that ultimately revealed my endometriosis diagnosis - a process that frequently spans many years. Dr Dawes genuinely heard my concerns and never once minimized my symptoms or emotional experience. She provided profound comfort during a time when I was overwhelmed with uncertainty and worry. I am genuinely and deeply grateful for her exceptional care and compassion.
Laura H.
one year ago
Excellent!
Compassionate nurse makes medical visits a breeze
My daughter and I have been fortunate to have Catherine Thomas for nearly all of our recent appointments. She instantly puts you at ease with her warm demeanor and expertise. Catherine is always willing to offer guidance and support, ensuring each medical procedure is as swift and comfortable as possible - even the more challenging ones. She truly represents the best of Coft, and I'm deeply appreciative of her exceptional nursing care. Our sincere thanks to her.
Andrea O.
one year ago
Excellent!
Compassionate Care at Its Finest
The staff at this pharmacy consistently demonstrate exceptional customer service. The pharmacy professionals are truly compassionate and supportive, and the front desk personnel go above and beyond to assist patients in every possible way.
Maybel B.
one year ago
Excellent!
Compassionate care and skilled phlebotomy done right
The front desk staff displayed exceptional courtesy and assistance, even when I arrived just a moment past my scheduled time. The blood draw technician was incredibly skilled and compassionate. She successfully collected my sample on the initial attempt. Throughout the procedure, she consistently provided clear explanations and gave me advance notice of each step. I'm thoroughly satisfied with the overall experience.