Patient Experience Summary

Feedback across the file reflects a predominantly positive experience, with patients consistently praising clinical staff for attentive listening, clear communication, and compassionate care. Doctors and nurses are frequently described as knowledgeable, supportive, and thorough in their consultations, with many patients noting they feel genuinely heard and well-cared for. Reception and administrative staff are generally commended for courtesy and professionalism, contributing to a welcoming atmosphere.

However, several service challenges emerge as recurring themes. Appointment booking processes, particularly phone-based systems, are cited as frustrating and inflexible, with patients noting difficulty securing slots due to limited early-morning availability. Reception experience is inconsistent, with some staff displaying unprofessionalism, brusqueness, or poor attitude, while others excel in warmth and helpfulness. Administrative delays affecting referral processing and patient registration have also been reported, alongside concerns about waiting times and responsiveness during phone consultations.

Despite these operational friction points, the majority of feedback emphasises the quality of clinical care and the dedication of medical professionals. Patients express strong confidence in the service and appreciation for the practice's commitment to patient wellbeing, though improvements in booking accessibility and consistency of reception conduct would enhance the overall experience.

Appointment

75.30 %
Great

Reception

78.90 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

81.20 %
Great

Seen on time

76.85 %
Great

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JH

Joshua H. Google one year ago

Rating

Excellent!

Efficient service from helpful south african team

Interacted with a helpful South African receptionist who swiftly provided the information I was seeking, completing the task in under an hour - much appreciated assistance.

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NP

Nigel P. Google one year ago

Rating

Excellent!

Compassionate Care at Its Finest Medical Practice

Highly skilled and compassionate medical staff provide exceptional care at this healthcare facility.

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PS

Peter S. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and skilled professionals

Top-Tier Medical Clinic in Leamington Spa

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MJ

Margaret J. Google one year ago

Rating

Excellent!

Exceptional care from friendly medical professionals

Always pleased with the front desk staff's interactions. Delighted with all the physicians, particularly Dr. Oury, Dr. Madagan, and Dr. Foster.

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PP

Pappu P. Google one year ago

Rating

Bad!

Frustrating wait for a doctor's phone call

When the doctor says they'll call me, I prefer to come in person because I want to know exactly when I'll be seen. I'm not satisfied when told the doctor will phone me, as I end up waiting and waiting, unable to carry out my usual daily tasks. My entire day is ruined. The doctor should have called me by now, and I've been waiting since 8am, and it's almost noon with no call. I would much rather go to the clinic, at least that way I won't waste my time.

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JS

John S. Google one year ago

Rating

Excellent!

Welcoming service with a smile

Welcoming and courteous employees who provide a pleasant customer experience

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SM

Shikha M. Google one year ago

Rating

Excellent!

Compassionate care from a skilled physician

I'm grateful to Dr. Fatima for her care and assistance during today's appointment.

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NH

Narinder H. Google one year ago

Rating

Excellent!

Compassionate care for family health needs

The team went above and beyond to assist with my child's prescription needs. Both the doctor and medical personnel were compassionate and took great care to clearly communicate any modifications to our treatment plan. I truly appreciate their dedication and support.

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JO

Jodie O. Google one year ago

Rating

Excellent!

Compassionate care from a remarkable nurse

I'm quite certain I encountered Nurse Catherine during my visit. She stands out as one of the most exceptional nurses I've ever met. Her approach was incredibly supportive and empathetic, which instantly helped me feel comfortable and relaxed. She truly embodies the best qualities of healthcare professionals and represents the NHS with remarkable distinction. I feel incredibly fortunate to have been under her care. It would be wonderful to see more nursing staff with Catherine's remarkable qualities and genuine commitment to patient well-being.

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PH

Philp H. Google one year ago

Rating

Average!

Tricky access but a solid overall experience

Getting to the location can be a bit challenging, but apart from that, everything else meets my expectations perfectly.

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KF

Kim F. Google one year ago

Rating

Excellent!

Compassionate care for sciatica from caring doctor

I recently had a phone appointment with Dr Fatima regarding my sciatic nerve discomfort. The doctor was incredibly supportive, warm, and professional during our conversation. She thoroughly examined my condition by asking comprehensive questions to fully understand my symptoms. The care I received exemplifies the outstanding quality of our national health service. My sincere appreciation goes to Dr Fatima and the entire team at Croft Medical Centre.

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KH

Kate H. Google one year ago

Rating

Excellent!

Swift and painless flu shot experience

Swift, competent, and well-organized service. The influenza vaccination was completed in mere moments. The personnel were outstanding. An entirely hassle-free and smooth encounter.

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SB

Shannon B. Google one year ago

Rating

Excellent!

Compassionate care makes medical visit more comfortable

I met with a wonderful nurse named Cath who was incredibly compassionate and made me feel at ease, despite the fact that the appointment itself wasn't particularly pleasant.

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RS

Reehan S. Google one year ago

Rating

Excellent!

Exceptional healthcare at croft medical centre

Whenever I've required medical attention, whether consulting a physician, nurse, or blood technician, Croft Medical Centre has consistently delivered exceptional service and compassionate care. Additionally, I've utilized their facilities for a private medical examination, and I found their pricing to be very reasonable and competitive.

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GR

Gwynne R. Google one year ago

Rating

Great!

Professional care despite initial phone frostiness

The front desk staff came across as somewhat brusque during our initial call, yet the physician more than made up for it with their exceptional care and expertise.

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MC

Michael C. Google one year ago

Rating

Excellent!

Friendly service makes this place shine

The staff provides exceptional assistance and the service is truly top-notch.

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EP

Elena P. Google one year ago

Rating

Excellent!

Compassionate doctor champions patient's health journey

Dr Dawes has been absolutely remarkable. She advocated tirelessly to ensure I received hospital care after an examination that ultimately revealed my endometriosis diagnosis - a process that frequently spans many years. Dr Dawes genuinely heard my concerns and never once minimized my symptoms or emotional experience. She provided profound comfort during a time when I was overwhelmed with uncertainty and worry. I am genuinely and deeply grateful for her exceptional care and compassion.

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LH

Laura H. Google one year ago

Rating

Excellent!

Compassionate nurse makes medical visits a breeze

My daughter and I have been fortunate to have Catherine Thomas for nearly all of our recent appointments. She instantly puts you at ease with her warm demeanor and expertise. Catherine is always willing to offer guidance and support, ensuring each medical procedure is as swift and comfortable as possible - even the more challenging ones. She truly represents the best of Coft, and I'm deeply appreciative of her exceptional nursing care. Our sincere thanks to her.

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AO

Andrea O. Google one year ago

Rating

Excellent!

Compassionate Care at Its Finest

The staff at this pharmacy consistently demonstrate exceptional customer service. The pharmacy professionals are truly compassionate and supportive, and the front desk personnel go above and beyond to assist patients in every possible way.

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MB

Maybel B. Google one year ago

Rating

Excellent!

Compassionate care and skilled phlebotomy done right

The front desk staff displayed exceptional courtesy and assistance, even when I arrived just a moment past my scheduled time. The blood draw technician was incredibly skilled and compassionate. She successfully collected my sample on the initial attempt. Throughout the procedure, she consistently provided clear explanations and gave me advance notice of each step. I'm thoroughly satisfied with the overall experience.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01926 421153
  • Croft Medical Centre Calder Walk Leamington Spa Warwickshire CV31 1SA

Patient Experience Summary

Feedback across the file reflects a predominantly positive experience, with patients consistently praising clinical staff for attentive listening, clear communication, and compassionate care. Doctors and nurses are frequently described as knowledgeable, supportive, and thorough in their consultations, with many patients noting they feel genuinely heard and well-cared for. Reception and administrative staff are generally commended for courtesy and professionalism, contributing to a welcoming atmosphere.

However, several service challenges emerge as recurring themes. Appointment booking processes, particularly phone-based systems, are cited as frustrating and inflexible, with patients noting difficulty securing slots due to limited early-morning availability. Reception experience is inconsistent, with some staff displaying unprofessionalism, brusqueness, or poor attitude, while others excel in warmth and helpfulness. Administrative delays affecting referral processing and patient registration have also been reported, alongside concerns about waiting times and responsiveness during phone consultations.

Despite these operational friction points, the majority of feedback emphasises the quality of clinical care and the dedication of medical professionals. Patients express strong confidence in the service and appreciation for the practice's commitment to patient wellbeing, though improvements in booking accessibility and consistency of reception conduct would enhance the overall experience.

Appointment

75.30 %
Great

Reception

78.90 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

81.20 %
Great

Seen on time

76.85 %
Great
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