Croft Medical Centre (Leamington Spa)
Great! (83 reviews)
Great! (83 reviews)
Feedback across the file reflects a predominantly positive experience, with patients consistently praising clinical staff for attentive listening, clear communication, and compassionate care. Doctors and nurses are frequently described as knowledgeable, supportive, and thorough in their consultations, with many patients noting they feel genuinely heard and well-cared for. Reception and administrative staff are generally commended for courtesy and professionalism, contributing to a welcoming atmosphere.
However, several service challenges emerge as recurring themes. Appointment booking processes, particularly phone-based systems, are cited as frustrating and inflexible, with patients noting difficulty securing slots due to limited early-morning availability. Reception experience is inconsistent, with some staff displaying unprofessionalism, brusqueness, or poor attitude, while others excel in warmth and helpfulness. Administrative delays affecting referral processing and patient registration have also been reported, alongside concerns about waiting times and responsiveness during phone consultations.
Despite these operational friction points, the majority of feedback emphasises the quality of clinical care and the dedication of medical professionals. Patients express strong confidence in the service and appreciation for the practice's commitment to patient wellbeing, though improvements in booking accessibility and consistency of reception conduct would enhance the overall experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback across the file reflects a predominantly positive experience, with patients consistently praising clinical staff for attentive listening, clear communication, and compassionate care. Doctors and nurses are frequently described as knowledgeable, supportive, and thorough in their consultations, with many patients noting they feel genuinely heard and well-cared for. Reception and administrative staff are generally commended for courtesy and professionalism, contributing to a welcoming atmosphere.
However, several service challenges emerge as recurring themes. Appointment booking processes, particularly phone-based systems, are cited as frustrating and inflexible, with patients noting difficulty securing slots due to limited early-morning availability. Reception experience is inconsistent, with some staff displaying unprofessionalism, brusqueness, or poor attitude, while others excel in warmth and helpfulness. Administrative delays affecting referral processing and patient registration have also been reported, alongside concerns about waiting times and responsiveness during phone consultations.
Despite these operational friction points, the majority of feedback emphasises the quality of clinical care and the dedication of medical professionals. Patients express strong confidence in the service and appreciation for the practice's commitment to patient wellbeing, though improvements in booking accessibility and consistency of reception conduct would enhance the overall experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Kirsty A.
one year ago
Excellent!
Compassionate care with a booking system hiccup
Absolutely delighted with the service, Peggy was wonderful, competent, and instantly put me at ease. Nurse Rai was exceptional, Lynsey was fantastic, and Catherine was simply extraordinary. The doctors were excellent and highly professional, with the sole drawback being the appointment booking process, which is incredibly frustrating since not everyone can make early phone calls due to work or school commitments.
Chaman P.
one year ago
Excellent!
Compassionate doctor provides exceptional medical care
Dr. Fatima was exceptional, providing a comprehensive and clear explanation of everything during our consultation.
Chris W. one year ago
Great!
Appointment
AverageReception
BadCleanliness
GreatCare
ExcellentRespect
ExcellentSeen On Time
ExcellentRude, difficult Receptionist!!!
Thursday July 25th, 2024, at approximately 10-45am. I went into the village surgery in Bishops Tachbrook and asked politely for an appointment, as I was feeling VERY unwell due to Asthma and major breathing problems. The receptionists attitude was far from professional, and I asked her not to be so Brash. To which she replied I wasn’t being aggressive, I hadn’t used that wording at all. I was eventually given a telephone appointment, to which she added ‘’If you are as ill as you say you are’’ You should never say that to a patient.Having been a gp receptionist myself for many years, I felt that today’s experience was extremely unprofessional. I understand that other complaints have been made about this particular Receptionist. I would appreciate some feed ack from the Practice Manager, regarding this complaint.