Crookes Practice

Lucky to have found such helpful staff

An excellent practice that is constrained by limited resources from above. The team is making a genuine effort given the circumstances they face. Every member of staff I have encountered here, across all roles, has demonstrated remarkable helpfulness and courtesy. I feel fortunate to have access to this as my neighbourhood medical centre, notwithstanding the broader challenges.

Struggling to get appointments when you need them

I'm uncertain whether other general practices face similar challenges, but I've found it extremely challenging to secure an appointment at this practice. There have been instances where scheduled phone consultations have not taken place as expected, and this has created considerable difficulties for me. Overall, the experience has left me feeling as though accessing healthcare has become unnecessarily complicated.

Long-term patient appreciates consistent family care

I have been a patient at this practice for over a decade. The team has consistently provided my family and myself with outstanding care, and I am deeply appreciative of their service.

Reception hung up when calling to book appointment

Disappointing experience! I called reception this morning to arrange my first appointment regarding a dental concern. The staff member suggested I call back the following morning instead. The practice's advertised hours indicate they open at 9am, which is why I made my call at that time. It appears they were unwilling to assist at that hour. I attempted to reach out multiple times and spoke with another team member, who provided me with an alternative location to visit. Throughout these interactions, I felt my concerns were not being taken seriously. As a first-time patient trying to access care, I found the experience frustrating and have decided to register with a different practice, despite their convenient location. Very disappointing overall.

Long waits and poor appointment availability

I would not recommend this practice. There were issues with medication management that caused concern. Attempting to book appointments by calling early in the morning frequently resulted in being asked to contact the practice again the following day, after waiting in a lengthy queue. While several members of the team are pleasant and approachable, the overall standard of care fell short of expectations.

Phone lines always busy, appointments hard to get

This practice has been disappointing. Attempting to book an appointment by calling in the morning only results in being advised to ring back the following day as slots are unavailable, with this same response occurring repeatedly on subsequent calls. There was an issue with a medication prescription that proved unsuitable for the patient's medical history, causing adverse effects. I am keen to transfer to a different practice in hopes of receiving better quality and more attentive care.

Receptionist wouldn't listen to my concerns

I found it frustrating to be questioned about the reason for my call when contacting the practice, and the manner in which I was informed about the waiting time for a callback felt dismissive and unhelpful.

Frustrating phone lines and impossible appointment access

I have been a patient at this practice for many years and have never experienced such difficulty in reaching someone to speak with. I spent a considerable amount of time on hold before the call was disconnected, requiring me to start the process again from the beginning. I was then advised to call at a specific early morning time to book a telephone appointment, though these slots appear to be extremely hard to obtain.

Fitness attestation form delayed beyond promised timeframe

I submitted a form requesting a fitness attestation for a license renewal and have been waiting for approximately five weeks without receiving a response. When I contacted reception to follow up, I was informed the process typically takes around four weeks, yet I still have not received the documentation. This delay is having a significant impact on my household's employment situation and is causing financial difficulties. I am considering escalating this matter to the relevant council after the Easter period.

Phone lines closed during afternoon surgery hours

Although the practice remains open until 3:30 on Thursday, telephone lines are unavailable during the afternoon hours, with the exact time of closure being unclear, possibly around midday.

Long-term patient appreciates personal care despite appointment delays

I have been attending this practice for over two decades. I find the service to be of a high standard, particularly given the operational pressures and resource constraints the practice faces. The clinical staff are excellent—professional, considerate and forward-thinking. They manage to provide personalised care despite the time limitations they work within. Obtaining appointments can sometimes be challenging, though this appears to be a widespread issue across general practice and reflects broader systemic challenges.

Helpful follow-up texts after phone appointments

The team here is wonderfully friendly! Following remote consultations, they thoughtfully send text messages summarizing all the key information, which is brilliant. I genuinely feel heard and valued by the staff at this practice, and I would absolutely encourage others to consider them :)

Long waits for appointments during vaccine rollout

My family member is currently experiencing health difficulties and has been informed that available appointments are not possible for an extended period owing to ongoing vaccination initiatives. It appears that the single practitioner available is only able to see patients with urgent needs. I am uncertain about what options exist for someone who is unwell and requires medical support, and whether attending the emergency department would be the appropriate course of action.

Grateful for compassionate help years ago

I should clarify that I am not currently registered with this practice, though I was under the care of a clinician here in the past and found them to be of excellent standard. This clinician was particularly helpful in assisting my mother during a difficult time, and I remain grateful for the support they provided during that period.

Long waits and poor communication throughout

Consistently disappointing and inadequate care experience over an extended period. The practice appears to suffer from systemic issues. Would recommend seeking alternative healthcare provision.

Phone queue system needs serious improvement

Trying to modify my contact information: "you are caller number 1 in the queue, please hold" After 43 minutes... "you are caller number 1 in the queue, please hold" It appears the calls aren't being answered...

Friendly staff made booking appointments easy

I have consistently had positive experiences with everyone at this practice, from the front desk team through to the clinical staff. The team demonstrates helpfulness and friendliness, with flexible appointment options readily available. The clinical professionals I have seen have been particularly lovely, knowledgeable, professional and kind in their approach to care.

Same-day cancellation appointments work well here

The doctor at this practice is genuinely one of the best healthcare professionals I've encountered. They demonstrate a high level of professionalism and work efficiently. As with most general practices currently, advance booking is necessary for scheduled follow-up appointments, though same-day cancellation slots are reasonably available at this surgery.

Polite staff helped with my urgent pain

Visited the medical centre while experiencing significant discomfort. The staff at reception were courteous and supportive throughout my visit. I was seen by a clinician who I recognised from a previous appointment a couple of weeks earlier. The consultation was conducted with professionalism and care, and I felt well looked after. I appreciate the time taken and would commend the quality of service provided.

Professional and welcoming NHS practice

Excellent ongoing service from the NHS. The practice demonstrates a high level of professionalism throughout.