Crookes Practice

Appointment scheduling caused long wait with baby

Awful experience! I was given an appointment time that seemed quite late in the evening for my young child. The healthcare provider requested I arrive earlier than the scheduled time, yet I ended up waiting for an extended period. My child was distressed throughout the wait. I would not recommend this practice.

Reception staff were unhelpful and dismissive

The reception staff were unwelcoming, the appointment booking system is difficult to navigate, and calls go unanswered. I was also given incorrect information regarding where my prescription would be collected, as it was retained at the practice rather than being sent to the pharmacy as expected. When I attended to collect it, I was informed by reception that access to the storage area was not available and I would need to return on another occasion. This resulted in me taking time off work on multiple occasions for unsuccessful visits. I am considering changing practices.

Booking appointments easier in person than online

The staff members are friendly and I experienced no difficulties having my prescription promptly forwarded to the pharmacy. The main concern relates to the booking system - the online option is quite challenging to navigate, and telephone lines are only available early in the morning with lengthy waiting times for available slots. However, I've discovered that visiting the clinic in person allows me to secure an appointment much more quickly and easily.

Receptionists made booking appointments difficult

The reception staff came across as rather unhelpful, either informing patients of lengthy waiting periods for appointments or instructing them to ring at a specific early morning time on the desired appointment day, though this approach rarely resulted in available slots. My visit was primarily for contraceptive advice, and whilst the clinician I saw was reasonably helpful, she suggested I should specifically request a female clinician in future, implying that male clinicians at the practice had less expertise in this area. If alternative medical practices are accessible to you, this one may be worth reconsidering.

Appointment booking system completely unreliable

I found the appointment booking process to be extremely frustrating. I was given specific instructions to call at a particular time on a designated day, but when I did so, I was told appointments were unavailable. I was then asked to either wait an extended period or contact them again the following day. When I called back, the situation remained unchanged with no available slots. Despite my urgent need for medical attention, I continued to face difficulties securing an appointment. It seemed contradictory that the practice appeared to have capacity when visiting in person, yet appointments remained unavailable through the telephone booking system.

Hard to book but worth the wait

I have been a patient at this practice for some time and find it to be excellent. The staff are always helpful and accommodating, though like many medical centres, scheduling an appointment can sometimes be challenging.

Friendly staff made me feel welcome

The team members are consistently welcoming, and the clinic setting is comfortable and agreeable.

Reception staff dismissive and made me feel rushed

I found the experience at this practice to be deeply unsatisfactory. The clinical team appeared impatient and lacked sensitivity, with frequent delays and a dismissive manner. Concerns highlighted by other healthcare providers were not given proper consideration and were sometimes treated with suspicion. I often felt judged for attending appointments and left several consultations feeling upset. The mental health services offered were inadequate, and I experienced what I perceived to be errors in basic clinical procedures. I would recommend exploring alternative practices if possible, and I am relieved to have moved on from this provider.

Busy practice with attentive professional staff

An excellent medical practice overall. While it can become quite hectic at times, the quality of service remains consistently high, with both front desk personnel and clinical staff demonstrating professionalism and attentiveness to patients.

Friendly reception made me feel welcome

Outstanding medical facility, I wouldn't consider switching to another provider.