Crosland Moor Surgery

Rude staff and frustrating appointment booking

I had an incredibly frustrating experience trying to book an appointment. The receptionists' demeanor was far from professional or courteous. After enduring a tedious 30-minute wait, my call was abruptly disconnected. Undeterred, I attempted to reach them again, only to face another 15-minute ordeal before the line went dead once more. This left me unable to secure the appointment I desperately needed. While I must commend the doctors for their expertise, the appointment booking system is nothing short of abysmal. The stark contrast between the quality of medical care and the inefficiency of their administrative process is truly baffling.

Exceptional care: Dr Luke's life-changing surgery

I had an exceptional experience at this medical facility. Dr. Luke's expertise is truly unparalleled; he's undoubtedly one of the finest physicians I've encountered. His treatment of my depression and cysts was nothing short of remarkable. Dr. Luke's professionalism is matched only by his compassionate approach to patient care. The reception staff also deserves high praise for their dedication, efficiency, and genuine concern for patients' well-being. From start to finish, my time here was characterized by excellence in every aspect. This surgery has been the most positive medical experience of my life, and I couldn't be more grateful for the care I received.

Exceptional care and polite staff at GP clinic

I had an exceptional experience at this medical practice. The GP was outstanding, demonstrating a high level of professionalism and care. The entire staff exhibited remarkable courtesy, creating a welcoming atmosphere. What truly stood out was the doctors' attentiveness to our patients' needs. They went above and beyond in providing thorough and compassionate care. I couldn't be more impressed with the quality of service and dedication shown by everyone involved. This practice undoubtedly deserves the highest praise for their commitment to patient well-being.

Understaffed reception struggles with workload

The establishment's lone receptionist shoulders the burden of managing all tasks single-handedly. This solitary gatekeeper juggles every responsibility, creating a bottleneck in the workflow.

Negligent care leads to near-fatal heart event

I recently had a distressing experience with my mother's healthcare. She underwent a 24-hour heart monitor test, which detected an extra heartbeat. Despite our family's history of cardiac issues, the medical team failed to refer her to a specialist. This oversight led to a catastrophic event - my mother suffered a cardiac arrest. It's infuriating to think that this could have been prevented if they had taken proper action. The ordeal didn't end there. During her recovery, my mother faced unnecessary hurdles when trying to obtain a dosette box for her numerous medications. The pharmacist at the GP's office bombarded her with 20 questions, questioning her need for the box. They erroneously claimed their pharmacy didn't provide such services and even suggested they weren't beneficial. Upon my intervention and a direct call to the pharmacy, I discovered they indeed offer dosette boxes. This misinformation caused undue stress during an already challenging time. It's crucial that healthcare providers update their information and improve communication. Patients in recovery shouldn't have to navigate through conflicting information or fight for necessary medical aids. This experience has severely shaken our trust in the system that's meant to care for us.

Frustrated patient's scathing critique of practice

For the past two years, I've endured a series of disappointments from this medical practice. The staff, including doctors, pharmacists, and receptionists, have consistently displayed a combination of arrogance and incompetence, often failing to grasp legal requirements or meet deadlines. It's been an exhausting cycle of following up without seeing any meaningful results. While Dr. Luk does make an effort, it's insufficient to compensate for the systemic failures throughout the practice. I initially chose this clinic due to its proximity, but considering I haven't had an in-person consultation with a doctor in over 30 months, this advantage has become irrelevant. I've made the decision to seek healthcare elsewhere and intend to file a formal complaint with the Integrated Care Board. I would strongly advise others who have experienced similar issues to do the same. The level of care and service provided here falls far short of acceptable standards.

Exceptional care and kindness at medical practice

I've had such a wonderful experience with this medical practice. The reception team always greets me with warmth and genuine smiles, creating a welcoming atmosphere from the moment I step in. The nurses are absolutely delightful, making me feel at ease during every visit. Dr. Rao, in particular, stands out with their compassionate approach to patient care. I can't express how thankful I am to have found this practice. The level of care and attention I receive here makes me feel truly valued as a patient. It's rare to find such a consistently positive experience across all aspects of a medical office, and I count myself incredibly lucky to be under their care.

Rude staff mars positive doctor experience

The front desk staff displayed a notable lack of courtesy and professionalism, often coming across as curt and dismissive in their interactions. In stark contrast, the physicians themselves exhibited a pleasant demeanor and attentive care once patients finally managed to secure an appointment and enter the examination room.

Thorough and informative: Dr Luk's excellence

Dr. Luk stands out as an exceptional general practitioner. His meticulous approach and wealth of knowledge are truly impressive. I feel fortunate to have him overseeing my healthcare needs. The reception team consistently demonstrates helpfulness, adding to the overall positive experience. I'm genuinely grateful for the quality of care provided at this practice.

Patient care concerns: Urgent help vs spa treatment

The medical facility ought to prioritize patient care when assistance is required, rather than dismissing their concerns as if they were seeking luxurious pampering. As taxpayers, we contribute to the healthcare system, and individuals should receive proper attention and support during times of medical necessity. The staff's approach towards patients seeking help needs significant improvement to meet the expected standards of care and compassion.

Condescending GP ignores asthma concerns

The reception staff at this medical practice consistently demonstrate helpfulness, and the nursing team excels in their duties. However, my experience with the GP left much to be desired. Her condescending demeanor was apparent when she accused me of endangering her and her family by not taking a COVID test. In reality, I hadn't refused; I simply lacked the funds to purchase one. My visit was prompted by worsening asthma symptoms, including a cough distinctly different from COVID-related coughs. Despite my reassurances about my condition, she made me feel so guilty that I borrowed money to get tested, which unsurprisingly came back negative. She then prescribed steroids and antibiotics. As a retired healthcare professional, I would never knowingly put anyone at risk. It's worth noting that just five weeks prior, I had been diagnosed with pneumonia in A&E. Surely, this medical history should have been sufficient context for my symptoms.

Exceptional care for complex health needs

Over the years, I've consistently had positive experiences with this surgery, but recently, their level of care has truly surpassed expectations. As someone responsible for looking after family members, especially one with intricate mental health challenges, I must commend the exceptional dedication of the practice nurse and reception staff. Their support and assistance have been nothing short of outstanding, deserving the highest praise possible.

Pandemic over, but healthcare delays persist

The pandemic may be over, but getting in touch with these doctors is a nightmare! Two-week waits for a simple phone call? Unbelievable. They're supposedly the only option in town, yet they can't even remember scheduled appointments. Another fortnight wasted! And don't get me started on their so-called medical expertise - resorting to Google searches during consultations? It's utterly disgraceful. I've completely lost faith in their abilities. Avoid at all costs!