Crown House Surgery

Dismissive doctors missed my b12 deficiency

I visited two different general practitioners complaining of various symptoms including discomfort, a slow heart rate, and intense anxiety. Both doctors attributed my issues to anxiety and muscular problems, dismissing my concerns without conducting any diagnostic tests or physical examinations. After switching medical practices, I underwent blood tests that revealed a vitamin B12 deficiency, and I've since received excellent anxiety treatment. It is unacceptable for a healthcare professional to make judgments based on a patient's age, gender, or body type. These general practitioners treated me as though I was an inconvenience, and I am deeply disturbed by their callous and indifferent approach to my health concerns.

Caring staff made my healthcare journey better

During my year-long experience with this medical practice, I've been thoroughly delighted by the entire team. After a long period of feeling neglected, I now sense genuine care and support. The care navigators consistently demonstrate politeness and professionalism during phone interactions, and every medical professional I've encountered—from doctors and nurses to paramedics—has been remarkably attentive and sincerely committed to patient well-being.

Unhelpful male doctor ruined my visit

The reception team appears friendly, but accessing a doctor proves challenging. The male physician I consulted demonstrated poor communication skills and an abrupt demeanor, providing minimal explanation about medication side effects and disregarding my personal health narrative. Since I'm technically registered with a female GP, I'm holding off on a definitive assessment, hoping she might demonstrate more empathy and be more receptive to patient perspectives.

Dismissive doctors wrecked my health journey

I previously received care at this medical practice that was utterly disrespectful. Dr. Justin Joseph hastily diagnosed me with IBS via telephone, completely disregarding the standard diagnostic protocols outlined by NICE guidelines. This occurred while I was attempting to discuss my excruciating menstrual pain. Five years later, I'm still having to clarify to medical professionals that I was never properly assessed or examined regarding this diagnosis. Dr. Dhar dismissively attributed my chronic pain to my weight and categorically refused to investigate or provide any meaningful assistance. This medical practice is genuinely incompetent. I strongly advise avoiding them, or you'll be spending years rectifying their negligent errors.

Dangerous and totally sketchy spot

Utterly appalling establishment, period.

Fast, thorough care at local clinic

I signed up with this medical practice 12 months back, and I'm truly impressed by their exceptional care. Shortly after registering, I was quickly scheduled for comprehensive health screenings including blood, bowel, breast, and cervical tests. Dr Drew offers convenient telephone consultations and is incredibly compassionate and professional, providing outstanding guidance and genuinely listening to my concerns. When I came in with a severe cold, I received same-day GP care. After being diagnosed with osteoarthritis, I was immediately referred for walk-in X-rays, Physiotherapy, and Occupational Health Therapy, plus received necessary medical equipment. Prescription requests are handled smoothly without any bureaucratic obstacles. The pharmacy's extended hours until 9pm are an added bonus! My relatives and friends in other areas are astounded by the quality of healthcare I receive, especially since they struggle even to book a basic doctor's appointment.

Dr Drew is dismissive

Dr Drew dismissed all my health concerns. He shouldn’t be allowed to practice, clearly in the wrong job. I’ve heard similar stories about him from several people since discussing my experience with others.

Long wait but worth the call

Getting a booking can take some time when calling, but the personnel are consistently friendly and supportive, and they truly understand how to assist you effectively.

Alan made my day at the shop

Alan provided exceptional customer support - his demeanor was warm and he went above and beyond to assist me!

Frustrating wait for doctor's secretary call

I submitted my referral document from February 20th to the medical office front desk and was informed I would get a call back from the physician's administrative staff. However, no call has been received, and after sending a follow-up email ten days ago (and now it's already April), I've still heard nothing. This lack of communication is truly frustrating.

My lifelong healthcare heroes

Supported me since day one, guiding me through challenging moments with unwavering compassion and warmth. I'm truly grateful for everything, Julie Matthews from Retford

Terrible ear spray left me in tears

Went to see Dr. Drew for intense discomfort and was given an ear spray. I left the office in tears, overwhelmed by the unbearable pain. When I inquired about potential alternative treatments if the spray didn't work, his dismissive response was simply "I don't know" before hastily ushering me out. I've been a patient at Crown House for years and only seek medical attention when absolutely necessary. Right now, I'm experiencing unimaginable suffering.

Rude staff and zero patient care

These physicians are completely terrible, treating patients with utter disrespect, failing to schedule precise appointment times, offering zero meaningful assistance, and abruptly terminating calls whenever they feel like ending the conversation. It's an utterly reprehensible medical facility that I would never suggest to anyone seeking genuine healthcare support.

Unhelpful staff during my medical calls

I've attempted to contact the practice twice in recent months - once about an injury from a road accident and another time inquiring about a flu vaccination - and each time I've encountered discourteous staff members when I finally manage to speak with someone. I understand these are challenging times, but basic civility when interacting with patients should still be maintained.

Rushed ear check left me frustrated

Absolutely cannot endorse this medical practice. The consultation was incredibly brief, lasting barely two minutes, with no substantive examination. I sought medical attention due to significant ear issues and hearing loss, hoping for a comprehensive assessment. Instead, the doctor's response was dismissive—a quick phone call merely suggesting it might be earwax and telling me to return if symptoms worsen, without offering any meaningful guidance or support. Their lack of thoroughness and apparent disinterest in my health concerns is unacceptable. As a result, I am actively seeking a new healthcare provider who will take my medical needs seriously.

Quick and friendly morning help

Excellent Customer Support!

Compassionate doctors who truly care

The medical professionals and support team at this practice are incredibly kind, quick, and supportive. I am truly grateful for their exceptional service and care.

Friendly nurses helped me heal

Highly professional and courteous personnel, providing top-notch service and care

Friendly driver saved my airport trip

Take a look at the previous comment - it's so spot-on that there's nothing more I could add or improve upon.

Reliable care after seven years

Throughout my 7-year relationship with this medical practice, I've consistently experienced high-quality care. Whenever urgent appointments have been necessary for myself or my child, I've always been accommodated with same-day scheduling. Impressively, approximately 95% of my visits have started almost exactly on time, and each consultation has felt unhurried, with healthcare providers taking ample time to thoroughly address my inquiries, even those requiring detailed explanations. I'll admit there are occasional communication challenges, particularly when attempting to reach the repeat prescription line or connect with reception staff, but I recognize this is likely a common issue across healthcare practices. Despite these minor communication hurdles, I remain thoroughly satisfied with the overall service, the professionalism of the staff, and the expertise of the doctors. I confidently recommend this practice to others. :-)