Patient Experience Summary

Patients consistently praise the medical professionals at Crown Street Surgery for their clinical expertise, attentive listening, and compassionate approach to care. Doctors and nursing staff are frequently described as thorough, well-informed, and genuinely committed to patient wellbeing, with many noting they felt heard and reassured during appointments. Reception and administrative staff also receive recognition for their courtesy and responsiveness, contributing to an overall positive care experience.

Appointment access and booking remain significant challenges for many patients. The system requires calling precisely at 8am to secure same-day or future appointments, with extended waiting times reported when lines are busy. The electronic booking platform experiences ongoing technical problems, and patients express frustration with the lack of advance booking options. Additionally, some patients report inconsistent reception experiences and difficulties with prescription management through digital systems.

Waiting times for appointments and procedures have been noted as lengthy in some cases, though the quality of clinical care once seen typically exceeds expectations. A small number of patients have raised concerns about reception staff courtesy and the overall accessibility of services, particularly for those with limited digital literacy. Despite these operational challenges, the practice demonstrates strong clinical standards and maintains patient confidence in the medical expertise available.

Appointment

68.90 %
Great

Reception

75.30 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

84.20 %
Great

Seen on time

72.15 %
Great

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JP

Jacqueline P. 7 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Excellent Practice

I wish to highly recommend Crown Street Surgery's Doctors, Nurses and staff. I have always received the best treatment and care from them. Dr Anil Sagar has been my saviour over the past 10 months. I first saw him last January where he miraculously stopped my severe pain in my knee with an injection. He is so kind and an excellentdoctor. I have again had to call on his services again and as before he gently gave me another knee injection and the pain has now gone. All the staff there are really professional and very helpful. I highly recommend this surgery for anyone wishing to join a very caring practice.

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KH

Kate H. Google 9 months ago

Rating

Excellent!

Compassionate care for my newborn at crown st

During my recent visits to Crown St with my infant daughter, the medical professionals and support team have consistently demonstrated exceptional care and attentiveness. At each appointment, I've felt genuinely heard, and my questions and worries have been addressed thoroughly and compassionately.

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AA

Ali A. Google 9 months ago

Rating

Excellent!

Exceptional care and compassion at crown street surgery

I consistently find the care and consultations at Crown Street surgery to be excellent. Today, my appointment was with Ms Macdonald, who demonstrated remarkable professionalism, warmth, and effectiveness. Additionally, I deeply appreciate the medical expertise of Dr Shah, who is an incredibly skilled, compassionate, and well-informed physician. My sincere gratitude to the entire team.

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MA

Maryann A. Google 9 months ago

Rating

Excellent!

Georgina made my blood draw a breeze

⭐️⭐️⭐️⭐️⭐️ My interaction with Georgina was truly exceptional. She demonstrated remarkable compassion and expertise, instantly putting me at ease. Typically, I'm anxious about blood draws, but her incredible technique and delicate touch made the entire process almost imperceptible. Her empathetic manner transformed what might have been an intimidating medical procedure into a surprisingly pleasant encounter. I'm genuinely grateful to Georgina for her outstanding care!

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NO

Nina O. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Kirtchuk truly listened to my worries and demonstrated genuine compassion during our consultation. Her empathetic approach made me feel heard and supported. I deeply appreciate that after conducting my blood test, she took the extra step of referring me to the hospital for additional verification of my health status. Her attentiveness and concern mean so much to me. Thank you for your caring approach.

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RB

Rehmat B. Google 9 months ago

Rating

Excellent!

Trusted healthcare for two decades and counting

Top-notch care continues at Crown Street Surgery. I've been a patient here for more than two decades. While some physicians have moved on or retired, the quality of medical services has consistently remained outstanding. The entire medical team - doctors and support staff - demonstrates unwavering commitment to patient care and always delivers exceptional support.

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MM

Marron M. Google 9 months ago

Rating

Excellent!

Compassionate care for my child's urgent needs

The medical team quickly addressed my child's unexpected abdominal discomfort and dermatological symptoms. Moreover, both the physicians and front desk personnel were exceptionally friendly and accommodating.

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KA

Kazim A. Google 9 months ago

Rating

Excellent!

Life-changing surgery with an amazing doctor

It's definitely a top-notch procedure to go for, honestly. I recently had my initial consultation with Dr. Kirtchuk, and she's absolutely fantastic - incredibly reassuring and handled my medical issue with complete professionalism and care.

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NN

Numan N. Google 9 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

I had an outstanding experience consulting with Dr. Addingadoo at Crown Street Surgery. The doctor demonstrated remarkable professionalism, was incredibly attentive, and genuinely listened to every detail of my medical concerns. Throughout the entire appointment, I felt completely comfortable and thoroughly supported. The quality of care was exceptional, and the service was top-notch – I would absolutely recommend this practice to anyone seeking compassionate medical attention!

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JE

Jayne E. Google 10 months ago

Rating

Excellent!

Exceptional medical care with friendly service

Welcoming and courteous front desk team. Medical professionals offer assistance with exceptional expertise and care.

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JL

John L. Google 10 months ago

Rating

Excellent!

Quick and professional medical consultation

My hastily scheduled in-person consultation with Dr. J Patel on today's date (13/7/25) proved to be highly gratifying.

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NN

Natasha N. Google 10 months ago

Rating

Excellent!

Skilled surgeon with caring and competent team

Excellent medical procedure with prompt post-operative care. Dr. Patel and the American trainee were both extremely friendly and well-informed professionals.

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BH

Brian H. Google 10 months ago

Rating

Excellent!

Great doctor who truly listens and helps

During my recent consultation with Dr Patel, I was thoroughly impressed by his attentive approach. He carefully listened to my health concerns, asked comprehensive questions, and demonstrated a genuine commitment to addressing my medical issues. Crown Street Surgery continues to provide exceptional patient care, and I'm truly grateful for their consistent professionalism and support.

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RB

Roisin B. Google 10 months ago

Rating

Excellent!

Exceptional care and compassionate medical professionals

Absolutely stellar medical procedure, just like every time before! Can't recommend highly enough! Met with Ms Macdonald who was exceptional and thoroughly walked me through all details. My general practitioner Dr Shah continues to be phenomenal, and I consistently feel completely secure with her and the entire medical team. Sincere appreciation.

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AG

Ali G. Google 10 months ago

Rating

Excellent!

Incredible doctor with amazing compassionate care

It's hard to fully convey my appreciation, Dr. Saha is the most exceptional physician I've encountered. She is truly remarkable. Additionally, the reception staff were incredibly supportive and kind, My heartfelt gratitude goes out to them 🙏

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JW

James W. Google 10 months ago

Rating

Excellent!

Compassionate care at its finest medical practice

Top-notch service and compassionate care consistently delivered at Crown Street Surgery. I wholeheartedly endorse this medical facility to anyone seeking reliable healthcare.

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PR

Priyanga R. Google 10 months ago

Rating

Excellent!

Friendly staff make all the difference now

The quality of service has significantly improved. The employees appear competent and courteous across the board.

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TE

Tarek E. Google 10 months ago

Rating

Bad!

Heartbreaking medical betrayal during most vulnerable moment

Absolute nightmare of a medical experience. I had been a patient with this practice for over two decades until a devastating moment in 2012 when my wife suffered a miscarriage and was callously denied medical attention. Overwhelmed with grief and frustration, I confronted the receptionist loudly. Subsequently, I received a communication accusing me of harassment, which was completely unacceptable given the traumatic circumstances.

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AH

Adelle H. Google 10 months ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

I am profoundly appreciative of the exceptional treatment and compassion Dr. Shah provided during my visit today. She demonstrated remarkable attentiveness, displayed incredible patience, and genuinely invested time in understanding my medical concerns. Throughout the appointment, I never felt hurried or dismissed, and she ensured that my perspective was fully acknowledged and respected. Finding a medical professional who seamlessly blends clinical expertise with authentic empathy is extraordinarily uncommon, and Dr. Shah embodies this rare quality perfectly. After our consultation, I departed with a strong sense of comfort and confidence in my care. I wholeheartedly endorse her as a healthcare provider.

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ZH

Zara H. Google 11 months ago

Rating

Bad!

Terrible service and frustrating prescription management

I've been associated with this medical practice for a while now, and my satisfaction has been steadily declining. My routine repeat prescription consistently vanishes from the digital platform, disrupting my ability to reorder automatically. When I attempt to address this issue with reception, the staff demonstrate an attitude that is dismissive and discourteous, seemingly viewing my request as an imposition. Even though my prescription originates from a hospital specialist, I'm compelled to schedule redundant consultations with a GP, which is both frustrating and wasteful of my time. During my subsequent visit, the physician himself expressed bewilderment, acknowledging that the prescription matter could have been resolved via a simple telephone conversation. The overall quality of service at this practice is clearly deteriorating, and the unprofessional conduct of the front desk personnel is thoroughly unacceptable. I sincerely hope they will take steps to rectify these ongoing problems.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 89922010
  • Crown Street Surgery 2 Lombard Ct,Crown Street Acton London W3 8SA

Patient Experience Summary

Patients consistently praise the medical professionals at Crown Street Surgery for their clinical expertise, attentive listening, and compassionate approach to care. Doctors and nursing staff are frequently described as thorough, well-informed, and genuinely committed to patient wellbeing, with many noting they felt heard and reassured during appointments. Reception and administrative staff also receive recognition for their courtesy and responsiveness, contributing to an overall positive care experience.

Appointment access and booking remain significant challenges for many patients. The system requires calling precisely at 8am to secure same-day or future appointments, with extended waiting times reported when lines are busy. The electronic booking platform experiences ongoing technical problems, and patients express frustration with the lack of advance booking options. Additionally, some patients report inconsistent reception experiences and difficulties with prescription management through digital systems.

Waiting times for appointments and procedures have been noted as lengthy in some cases, though the quality of clinical care once seen typically exceeds expectations. A small number of patients have raised concerns about reception staff courtesy and the overall accessibility of services, particularly for those with limited digital literacy. Despite these operational challenges, the practice demonstrates strong clinical standards and maintains patient confidence in the medical expertise available.

Appointment

68.90 %
Great

Reception

75.30 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

84.20 %
Great

Seen on time

72.15 %
Great
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