Patient Experience Summary

Patients consistently praise the medical professionals at Crown Street Surgery for their clinical expertise, attentive listening, and compassionate approach to care. Doctors and nursing staff are frequently described as thorough, well-informed, and genuinely committed to patient wellbeing, with many noting they felt heard and reassured during appointments. Reception and administrative staff also receive recognition for their courtesy and responsiveness, contributing to an overall positive care experience.

Appointment access and booking remain significant challenges for many patients. The system requires calling precisely at 8am to secure same-day or future appointments, with extended waiting times reported when lines are busy. The electronic booking platform experiences ongoing technical problems, and patients express frustration with the lack of advance booking options. Additionally, some patients report inconsistent reception experiences and difficulties with prescription management through digital systems.

Waiting times for appointments and procedures have been noted as lengthy in some cases, though the quality of clinical care once seen typically exceeds expectations. A small number of patients have raised concerns about reception staff courtesy and the overall accessibility of services, particularly for those with limited digital literacy. Despite these operational challenges, the practice demonstrates strong clinical standards and maintains patient confidence in the medical expertise available.

Appointment

68.90 %
Great

Reception

75.30 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

84.20 %
Great

Seen on time

72.15 %
Great

Filter

CS

Chris S. Google one year ago

Rating

Excellent!

Exceptional medical care with compassionate expertise

Exceptional support and highly skilled service provided by Dr. Patel

More Info
SS

Sara S. Google one year ago

Rating

Excellent!

Compassionate doctor provides excellent patient care

I accompanied my mother to her consultation with Giorgina Macdonald, who demonstrated exceptional warmth and compassion during the visit. We are truly grateful for her considerate approach.

More Info
HA

Hana A. Google one year ago

Rating

Excellent!

Compassionate care at crown street surgery

Hana Abdul Samad Despite arriving slightly behind schedule, the receptionist was accommodating and supportive. Dr. MacDonald demonstrated exceptional professionalism, displaying genuine compassion while attentively addressing my comprehensive medical concerns. Dr. K Shah promptly responded to my follow-up questions via text message on the same day as my consultation. I wholeheartedly endorse Crown Street Surgery for their comprehensive, empathetic healthcare approach, featuring considerate physicians, competent nurse practitioners, and a welcoming administrative team.

More Info
TB

Twana B. Google one year ago

Rating

Excellent!

Compassionate doctor helps me breathe easier

During my medical consultation with Miss McDonald regarding my asthma, she provided invaluable guidance on the correct inhaler technique, something I was previously unaware of. I truly appreciate her thorough explanation and overall excellent service. Many thanks for her help.

More Info
KB

Kirsty B. Google one year ago

Rating

Excellent!

Sheryl saves the day with exceptional service

Sheryl is an absolute lifesaver! She appears to be the sole competent and genuinely caring individual in this entire place!

More Info
PN

Phil N. Google one year ago

Rating

Excellent!

Smooth professional care with friendly medical team

The wait from initial consultation to the actual procedure was somewhat lengthy, but the medical professionals were exceptional - friendly, articulate, and ultimately delivered outstanding results for me.

More Info
MB

Mark B. Google one year ago

Rating

Great!

Compassionate doctor provides excellent telehealth care

During my phone consultation with Dr Saga today, I was thoroughly impressed by his compassionate approach, clear communication, and swift handling of my medical concern. He addressed my needs with professionalism and care, leaving me completely content with the overall quality of service. I appreciate his excellent support.

More Info
HG

Honest G. Google one year ago

Rating

Excellent!

Compassionate care from a fantastic doctor

I'm grateful for the successful surgery and especially thankful to Dr. Segar, who was incredibly supportive and comforting, helping to alleviate my anxieties throughout the entire process.

More Info
PA

Pedro A. Google one year ago

Rating

Excellent!

Amazing doctor with excellent patient care

During my initial consultation at this medical practice, I was thoroughly impressed. Dr. A Sagar provided an exceptional experience, meticulously walking me through each stage of the process and addressing every single query I raised. I'm genuinely delighted that I selected Crown Street Surgery as my primary healthcare provider.

More Info
AM

Awatif M. Google one year ago

Rating

Bad!

Frustrating decline of personal healthcare service

Since the pandemic, this medical practice has transformed into something more like a diagnostic center than a traditional doctor's visit. The surgery has essentially become a rental space for various clinics like diagnostics, optical services, and diabetes care, which I find inaccessible. The reception staff are doing their best, bless them, but they're constrained by directives from management on patient handling. The spirit of compassionate healthcare seems to have vanished, and the NHS feels like a shadow of its former self. Even with my technological skills and app access, securing an appointment is challenging. I'm deeply concerned about elderly patients who lack digital literacy and cannot navigate these new technological systems.

More Info
II

Ian I. Google one year ago

Rating

Excellent!

Compassionate nurse provides exceptional care and support

I feel incredibly fortunate to have consulted with Nurse Sheryl at Crown Street Surgery during my recent visit. Her approach was truly exceptional - she demonstrated remarkable compassion, gentleness, and empathy, while maintaining the highest standards of professional nursing care. I am deeply appreciative of her wonderful service x

More Info
AB

Alastair B. Google one year ago

Rating

Excellent!

Compassionate care from a remarkable nurse

Composed, approachable, and competent healthcare professional. Attentive and empathetic listener.

More Info
BF

Barry F. Google one year ago

Rating

Excellent!

Exceptional service from a top-notch team

Exceptional service that I wholeheartedly endorse - truly top-notch and worth every moment.

More Info
BP

Beata P. Google one year ago

Rating

Excellent!

Compassionate doctor provides reassuring medical guidance

I'm truly grateful for our telephone conversation earlier today. Your guidance and medical support have provided me with immense reassurance and comfort.

More Info
RG

Rheza G. Google one year ago

Rating

Bad!

Frustrating and long wait at the clinic today

Sitting in the waiting room for a solid 60 minutes, still waiting to be called for my cervical screening.

More Info
FA

Fidel A. Google one year ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr. Shah provided a compassionate phone consultation during which I felt completely at ease and truly heard.

More Info
HK

Helia K. Google one year ago

Rating

Excellent!

Exceptional care from compassionate doctors and staff

I've been thoroughly impressed with my interactions at Crown Street surgery. My consultations with Dr Shah, Dr Ahmed, and Dr Nijjar have been exceptional. Each physician has gone out of their way to ensure I feel at ease, addressing all my concerns with patience and professionalism. Additionally, the front desk team has been equally wonderful, demonstrating remarkable efficiency and friendliness. I'm genuinely grateful for the outstanding care and support I've received from everyone at this practice.

More Info
FC

Francesca C. Google one year ago

Rating

Excellent!

Amazing medical care that truly makes a difference

I've been a patient at this medical practice for an extended period, and they truly stand out as exceptional. The staff consistently demonstrates kindness, attentiveness, and genuine support. Dr. Shah especially is remarkable, consistently providing care that surpasses expectations.

More Info
VB

Victoria B. Google one year ago

Rating

Excellent!

Compassionate service that truly made my day

The employees were considerate and responsive. What truly mattered was that I felt heard and understood. Much appreciation.

More Info
JS

Jaya S. Google one year ago

Rating

Excellent!

Exceptional care from a compassionate medical professional

Dr. Shah demonstrated exceptional skill and expertise, ensuring I felt completely at ease during the entire medical process.

More Info

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 89922010
  • Crown Street Surgery 2 Lombard Ct,Crown Street Acton London W3 8SA

Patient Experience Summary

Patients consistently praise the medical professionals at Crown Street Surgery for their clinical expertise, attentive listening, and compassionate approach to care. Doctors and nursing staff are frequently described as thorough, well-informed, and genuinely committed to patient wellbeing, with many noting they felt heard and reassured during appointments. Reception and administrative staff also receive recognition for their courtesy and responsiveness, contributing to an overall positive care experience.

Appointment access and booking remain significant challenges for many patients. The system requires calling precisely at 8am to secure same-day or future appointments, with extended waiting times reported when lines are busy. The electronic booking platform experiences ongoing technical problems, and patients express frustration with the lack of advance booking options. Additionally, some patients report inconsistent reception experiences and difficulties with prescription management through digital systems.

Waiting times for appointments and procedures have been noted as lengthy in some cases, though the quality of clinical care once seen typically exceeds expectations. A small number of patients have raised concerns about reception staff courtesy and the overall accessibility of services, particularly for those with limited digital literacy. Despite these operational challenges, the practice demonstrates strong clinical standards and maintains patient confidence in the medical expertise available.

Appointment

68.90 %
Great

Reception

75.30 %
Great

Cleanliness

80.00 %
Great

Care

87.65 %
Excellent

Respect

84.20 %
Great

Seen on time

72.15 %
Great
Filter

Order By

Rating